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Aspire Lounge

George Best Belfast City Airport, Airport Road, Belfast, BT3 9JH

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Access Guide

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Getting Help and Assistance

  • For information about assisted travel at the airport please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact Assisted Travel Team.
  • There is a portable hearing loop available, which can be used by passengers when using the airport.
    If you wish to use the portable hearing loop please either contact the airport in advance or go to the assisted travel counter in the main terminal building.
  • There is a changing places facility located next to the Check-in Desks.
  • Autism in the Air: a step-by-step guide to airport travel (youtube.com).

Related Access Guides (Departure Lounge)

  • To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
  • For information about the Departure Lounge please see the link below.
  • Departure Lounge link (new tab) - click here

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located in the departures lounge.
  • There is step-free access to the restaurant/bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (87cm - 94cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is carpet, vinyl and tiles.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 10m from the entrance/opening.
  • The nearest table is approximately 5m from the till/counter.
  • The distance between the floor and the lowest table is 51cm.
  • The distance between the floor and the highest table is 110cm.
  • The standard height for tables is 72cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are moderate to good.
  • Comments View
    • The self-service counters are 90cm high, with a 100cm pancake maker button, 108cm high cereal dispensers and 115cm high pastry shelves.
    • Dishes are located on shelves below the counters.
    • The hot trays are 97cm high, and the hot drink dispensing controls are 135-149cm high.
    • The self-serve bar is 110cm high with glass door fridges and shelves for glasses underneath.
    • There are 135cm high soft-drinks taps, and one 140-150cm high touchscreen dispenser.

Entrance (Aspire Lounge Entrance)

  • This entrance is located to the rear of the Departure Lounge.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There are double automatic doors which are permanently open.
  • The push pad for the automatic doors is at a height of 92cm.
  • The width of the opening is 156cm.

Counter

  • The counter is located ahead as you enter.
  • The counter is approximately 5m from the Aspire Lounge entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a hearing assistance system.
  • There may be background noise.
  • Lighting levels are moderate to good.

Entrance (Individual Booths)

  • This entrance is located at the rear of the lounge.
  • There is step-free level access at the entrance.
  • The entrance area is not clearly signed.
  • There is a single manual door which opens towards you.
  • The width of the opening is 77cm.
  • The door has a low visual contrast.
  • There are 2 individual booths available. There are 71cm high fixed tables in the corner.

Toilet with Adaptations (Aspire Lounge - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left of the Aspire Lounge, off the buffet counter area.
    • This accessible toilet is approximately 25m (27yd 1ft) from the Aspire Lounge entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 146cm x 198cm (4ft 9in x 6ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 83cm (2ft 9in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 98cm.

Standard Toilet(s) (Aspire Lounge)

  • Toilet Facilities View
    • The female and male toilets are located to the left of the Aspire Lounge, off the buffet counter area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the Aspire Lounge Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.