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Acceptable Use Policy

This Acceptable Use Policy sets out the rules that apply when you access or use www.AccessAble.co.uk and any other AccessAble digital service that links to this policy (together, the Services).

This policy applies to all users of and visitors to the Services.

It forms part of our Website Conditions. By using the Services, you agree to comply with this policy.

The Services are operated by Disabled Enabled Limited, trading as AccessAble ("AccessAble", "we", "us" or "our"), registered in England and Wales under company number 03989521.

1. General permitted use

You may use the Services for lawful purposes and in accordance with our Website Conditions.

AccessAble publishes accessibility information to enable people to understand the accessibility of places and make informed decisions based on their own requirements.

You may use the Website and AccessAble's publicly available accessibility information for your own personal use and may share links directing other people to relevant AccessAble webpages.

Any other reuse of AccessAble Content and Data is subject to the Website Conditions and may require AccessAble's prior written permission or a separate licence.

2. Prohibited uses

You must not use the Services:

  • in any way that breaches applicable local, national or international law or regulation;
  • for any unlawful or fraudulent purpose;
  • to encourage, facilitate or assist unlawful activity;
  • to harm or attempt to harm another person;
  • to impersonate another person or organisation;
  • to misrepresent your identity or affiliation;
  • to send unsolicited or unauthorised advertising, marketing or spam;
  • to transmit malware, viruses or other harmful code;
  • in a way that could impair, overload, damage or disrupt the Services;
  • to interfere with another person's use of the Services; or
  • in a manner that infringes the intellectual property, privacy or other rights of AccessAble or another person.

3. Content and data reuse

Unless expressly authorised by AccessAble in writing, permitted by a separate written agreement with AccessAble or permitted by applicable law, you must not:

  • reproduce, duplicate or copy AccessAble Content and Data other than for the limited personal use permitted by our Website Conditions;
  • republish AccessAble Content and Data;
  • extract AccessAble Content and Data for inclusion in another service;
  • distribute or supply AccessAble Content and Data to another person or organisation;
  • create, populate or enrich another database or dataset using AccessAble Content and Data;
  • use AccessAble Content and Data to populate an accessibility map, directory, website, application or platform;
  • aggregate AccessAble Content and Data for publication or distribution;
  • resell, sublicense or commercially exploit AccessAble Content and Data;
  • scrape, crawl, harvest or systematically download AccessAble Content and Data;
  • use automated tools to collect AccessAble Content and Data;
  • repeatedly extract portions of AccessAble data in a way that recreates, substitutes for or materially reproduces an AccessAble database or service; or
  • help another person or organisation undertake any of these activities.

These restrictions apply whether the intended use is commercial or non-commercial, including charitable, voluntary, academic, public-sector and not-for-profit projects.

Making information freely available to view on AccessAble.co.uk does not make that information open data or grant a general right to reuse it.

4. Artificial intelligence and automated processing

Unless AccessAble has given prior written permission, you must not use AccessAble Content and Data for:

  • training or developing artificial intelligence or machine-learning models;
  • creating, training or enriching datasets for artificial intelligence;
  • ingestion into large language models or similar systems;
  • retrieval-augmented generation or other systems which store, reproduce or redistribute AccessAble information;
  • automated content generation;
  • automated profiling or classification of AccessAble information;
  • creating a competing or substitute accessibility-information service; or
  • commercial text and data mining.

This section does not restrict any use that applicable law expressly permits and which cannot lawfully be restricted by contract.

5. Automated access and technical interference

You must not, without our permission:

  • use bots, spiders, crawlers, scrapers or similar automated tools to systematically access the Services;
  • attempt to bypass rate limits, robots instructions, security measures or other technical controls;
  • disguise the source of automated requests;
  • make excessive requests that could impair the availability or performance of the Services;
  • attempt to identify or exploit vulnerabilities;
  • reverse engineer any part of the Services except where applicable law expressly permits this;
  • access areas of the Services for which you do not have authorisation; or
  • interfere with, damage or disrupt any equipment, network, software, database or service used to provide AccessAble's Services.

We may block or restrict automated activity where we reasonably believe that it threatens the security, availability or integrity of the Services or breaches our Website Conditions.

6. Linking

You may share links to publicly available AccessAble webpages in accordance with our Website Conditions.

A permitted link should direct users to the relevant page on AccessAble.co.uk so that they can view the information in its original context.

You must not:

  • present AccessAble Content and Data as your own;
  • reproduce the information instead of linking to it where you do not have permission to do so;
  • frame AccessAble pages so they appear to form part of another service;
  • suggest that AccessAble endorses or is affiliated with another organisation where this is not the case; or
  • use linking arrangements in a misleading or unlawful manner.

7. Interactive services and contributions

Where we allow users to submit comments, reports, feedback, reviews, photographs or other contributions, those contributions must:

  • be accurate where they state facts;
  • be genuinely held where they state opinions;
  • be relevant to the purpose for which they are submitted; and
  • comply with applicable law.

Contributions must not:

  • be defamatory;
  • be threatening, abusive, harassing or deliberately intimidating;
  • be obscene, hateful or inflammatory;
  • promote violence or unlawful discrimination;
  • promote unlawful activity;
  • infringe another person's copyright, database right, trade mark or other intellectual property rights;
  • infringe privacy or data-protection rights;
  • reveal confidential information without authority;
  • deliberately mislead or deceive;
  • impersonate another person;
  • falsely suggest that they originate from or are endorsed by AccessAble; or
  • contain viruses, malicious code or other harmful material.

8. Reporting changes to accessibility information

We welcome information about changes to venues covered by AccessAble.

When using a "Something changed?" or similar reporting function, you should provide information honestly and in good faith.

You must not deliberately submit false, misleading, malicious or fabricated information.

Submitting information does not guarantee that the Website will be amended. AccessAble may verify information before making changes and may determine the appropriate method and timing for updating a Detailed Access Guide.

9. Security

You must not:

  • attempt to obtain unauthorised access to the Services, user accounts, servers or databases;
  • interfere with authentication or security controls;
  • introduce viruses, trojans, worms, ransomware, spyware or other harmful material;
  • carry out a denial-of-service or distributed denial-of-service attack; or
  • encourage or assist another person to undertake such activity.

Activity of this kind may constitute a criminal offence. We may report suspected unlawful activity to appropriate law-enforcement authorities and cooperate with lawful investigations.

10. Intellectual property

You must respect AccessAble's intellectual property rights and those of third parties.

Nothing in this Acceptable Use Policy grants you ownership of AccessAble Content and Data or permission to use it beyond the rights expressly granted in our Website Conditions or another written agreement with AccessAble.

Where you require wider access or reuse rights, please contact us to discuss licensing or permission.

11. Suspension and enforcement

We will determine, acting reasonably, whether your use of the Services breaches this policy.

Where we believe a breach has occurred, we may take appropriate action, including:

  • issuing a warning;
  • temporarily or permanently restricting access to the Services;
  • blocking an IP address, user account or automated process;
  • removing content submitted by you;
  • asking you to cease use of AccessAble Content and Data;
  • asking you to delete, return or stop distributing copies obtained or used in breach of our terms;
  • withdrawing permission previously granted;
  • contacting an organisation on whose behalf we believe you are acting;
  • taking action to protect our intellectual property rights;
  • commencing legal proceedings where appropriate; or
  • reporting unlawful activity to relevant authorities.

Our response will depend on the nature and seriousness of the breach.

12. Changes to this policy

We may revise this Acceptable Use Policy from time to time.

Changes will be published on the Website. You should review the policy periodically to ensure that you understand the rules that apply when using the Services.

13. Contact us

Questions about this Acceptable Use Policy, requests for permission to use AccessAble Content and Data, and reports of suspected misuse should be made using the contact details published on AccessAble.co.uk.

General correspondence may also be sent to:

AccessAble
18–20 High Street
Stevenage
Hertfordshire
SG1 3EJ