Access Guide
Overview
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About
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- This is a theatre and exhibition venue.
- Facilities available in the venue include: 2 theatres, a café bar, 2 exhibition spaces, and a playroom.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking and a public car park nearby.
- The name of the nearest car park is Saint Anne's Square.
- View information on Saint Anne's Square (opens new tab) .
- The nearest step-free train station is York Street.
- The nearest bus station is Grand Central.
- For the latest travel options and information you can plan your travel using Translink (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There is an automatic door at the rear of the venue with step-free level access. At the time of the survey a bollard partially obstructed the approach.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include doors permanently held open.
- Floors -1, 0, 1, 2, 3, 4, 5 and 6 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
- Staff receive the following training: online Jamcard training.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 4 toilets with adaptations.
- Toilets with adaptations are located on floor G next to reception, and on floors B, 1, 2 and 3 next to the lifts.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located in the standard male and female toilets on floor B.
- The male and female step-free standard toilet facilities are located on floor B next to the lifts.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located on floor G to the left of reception.
Parking
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On-street Parking
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- On-street standard parking is available.
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Public Car Parks
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- There is a public car park located in Edward Street.
- The name of the car park is Saint Anne's Square.
- Designated Blue Badge parking bays are available in the car park.
Entrance (Main Accessible)
- This entrance is located at the front of the venue.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double automatic doors at this entrance.
- The doors open towards you.
- There is a push pad at a height of 101cm.
- The width of the opening is 202cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 96cm.
- There is a second set of double automatic doors.
- The second set of doors open towards you.
- The push pad for the automatic doors is at a height of 94cm.
- The width of the opening is 157cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located ahead as you enter.
- The distance from the main accessible entrance is 9m.
- There is step-free level access to the reception.
- The height of the reception desk is 102cm.
- There is a lowered section at the desk.
- The height of the lowered section is 75cm.
- The reception has a television and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
- Furniture available in this area includes: coffee tables.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include doors permanently held open.
- The flooring is shiny.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests, chairs without armrests, sofas and benches.
- Lighting levels vary due to the size of the space.
Eating and Drinking (Café Bar)
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Location and Access
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- The café bar is located on floor G, to the left after passing reception.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld, wall-mounted and online.
- The following dietary requirements can be catered for: gluten free, dairy free, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located next to reception.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 86cm.
- The counter has windows and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area, this may include the use of a lift.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
- There is additional seating on floor 1 which can be accessed via the main lifts.
Room (The Substation - Floor G)
- The room is located on the right as you enter.
- The distance from the main accessible entrance is 3m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 115cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests, armchairs, sofas and benches.
- Furniture available in the room includes: tables and coffee tables.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a play area.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Left Hand Transfer - Floor G)
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Location and Access
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- The toilet surveyed is located on floor G, to the left of reception.
- The distance from the main accessible entrance is 27m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 157cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 89cm (from the side of the toilet pan).
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 98cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 106cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 111cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 111cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 137cm from the floor.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room (Floor G)
- The room surveyed is located ahead as you enter on floor G.
- The distance from the main accessible entrance is 25m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 83cm.
- There is a toilet, a wash basin, a hand dryer, a paper towel dispenser, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
Lift (Main)
- The lift surveyed is located on the right as you enter.
- The distance from the main accessible entrance is 11m.
- The most accessible route to the lift has step-free level access.
- Floors -1, 0, 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 119cm (width) x 170cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs
- The stairs surveyed are located opposite the café bar.
- Floors B, G, 1, 2, 4, 5 and 6 can be accessed by these stairs.
- There are 18 steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Theatre (Upstairs - Floor 1)
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Theatre Information
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- Advanced bookings are available.
- Concessions are available.
- Captioned performances are not available.
- Signed performances are not available.
- Audio described performances are not available.
- Autism friendly/relaxed performances are available.
- Sensory friendly performances are not available.
- There is an infrared assisted hearing system.
- The hearing assistance system could not be tested at the time of the survey.
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Auditorium
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- The most accessible route to the auditorium has step-free level access and manual doors.
- There is step-free level access to a row of seating.
- There is a designated seating area.
- The following rows have stepped access: B to H.
- The flooring is shiny.
- Seating available includes: flip-down seats without armrests.
Designated Seating (Upstairs Theatre)
- The designated seating area surveyed is located in Row A.
- The distance from the main lifts is 19m.
- There is step-free level access to the designated seating.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 106cm.
- The designated seating area is not clearly marked or signed.
- There are 4 designated spaces for wheelchair users.
- The view from this seating area is clear from obstructions.
- Companions sit next to you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
Exhibition Space (Tall Gallery - Floor 3)
- This area is indoors.
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- There may be background noise.
- Lighting levels vary due to the use of large glazed walls.
- Display information includes: pictorial, information boards and televisions/screens.
- There is not a hearing assistance system.
