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Visit Belfast Welcome Centre

9 Donegall Square North, Belfast, BT1 5GB

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Access Guide

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Overview

Parking

  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located in Wellington Place and Chichester Street.
    • The Blue Badge bays are clearly marked and signposted.

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 140cm.
  • The doors have a low visual contrast.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.

Lift

  • The lift surveyed is located to the right from the entrance.
  • This lift is a platform lift.
  • The distance from the entrance is 4m.
  • The most accessible route to the lift has step-free level access.
  • The ground and upper ground levels are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 108cm (width) x 136cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels vary due to the use of large glazed walls.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas, this may include the use of a lift.
    • Access throughout may include narrow aisles (less than 120cm).
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles are obstructed by product displays, totems, a pass it on recycle stand, and columns.
    • Some flooring is shiny.
    • The visual contrast between the shelving and floor varies between low and high.
    • There is background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is not consistent throughout.
    • Seating available on this floor includes: chairs without armrests and benches.
    • Lighting levels vary due to the size of the space.
  • Payment Counter View
    • The counter surveyed was at the rear of the store.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has a television.
    • The height of the payment counter is 76cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels vary due to the size of the space.
  • Self-Service Touchscreens View
    • There are information points throughout the store with touchscreens.
    • The height of the touchscreens vary between 90cm and 120cm.
    • The font size, type, brightness, colour and contrast can be personalised for the touchscreens.
    • There are totems with self-service information touchscreens.
    • The height of these touchscreen controls vary between 87cm and 150cm
    • There are no accessibility aids for these touchscreens.