Access Guide
Getting To The Hospital
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By Road
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- Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
After leaving the large roundabout, turn right and continue along the road for approximately 1 mile.
The main hospital car park will then be observed on the left.
- Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
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By Bus
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- The 646a Metro bus service runs from Belfast Grand Central Station to the hospital Monday - Friday.
- The G1 Glider service runs from Belfast City Centre to the Falls Road.
- If alighting at the Glider bus stop you may have to walk down Grosvenor Road to get into the hospital via the main entrance, if the Falls Road entrance is locked.
- There is an onsite bus stop.
- The nearest bus stop is located along the road from the main hospital entrance.
- The bus stop has a sheltered waiting area with backless bench seating and sufficient space for a wheelchair user to wait.
- The onsite bus stop is approximately 140 metres from the main hospital entrance.
The route from the bus stop is level. Some of the route is sheltered.
There are some access roads to cross all with dropped kerbs and tactile paving.
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By Train
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- The nearest railway station is Belfast Grand Central Station, located approximately 0.6 miles away on Grosvenor Road.
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Useful Links
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- Bus and train fares and timetables.
- To view the web page described above click here (opens in new tab).
- Bus and train accessibility advice.
- To view the web page described above click here (opens in new tab).
- Hospital website with further details on getting to the hospital .
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 028 96 157 777 / 028 90 240 503.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found in the main foyer of the hospital, adjacent to the main reception area.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Language interpreters can be provided in the following languages; Albanian, Amharic, Arabic, Bengali, Bulgarian, Chinese - Cantonese, Chinese - Hakka, Chinese - Mandarin, Czech, Estonian, Farsi, French, Hindi, Hungarian, Italian, Japanese, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malayalam, Moldovan, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Tagalog, Tetum, Thai, Tigrinya, Turkish, Urdu.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs and mobility scooter.
- To obtain mobility aids please contact Shopmobility on 028 9080 8090.
- Useful Links View
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Comments
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- PALS is available via telephone only.
Hospital Parking (Multi Storey Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located across the road from the main hospital entrance.
- The car park type is multi storey.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 469cm (7ft 10in x 15ft 5in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 54m (59yd 2in) from the hospital underpass entrance.
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Comments
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- The car park is part multi storey and part open-air.
- The height of the pay station controls range from 64cm to 170cm.
- The best way of accessing the hospital from the car park is via an underpass that goes under the road and allows direct access to the hospital via stairs or lift.
- Parking charges for visitors are as follows:
- 0-4hrs - £1.60
- 4-6hrs - £2.50
- 6-24hrs - £5.00.
Hospital Parking (Main Entrance - Blue Badge Parking and Drop Off Point)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located directly opposite the main entrance of the new building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 720cm (8ft 10in x 23ft 7in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located directly in front of the new building hospital entrance.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the new building main accessible entrance.
Getting To (Coffee Doc Café)
- The Coffee Doc Café is/are located to the rear of the main building, at the junction with the Outpatients building.
- Access to the Coffee Doc Café is via the main accessible entrance.
- Enter via the main accessible entrance, proceed straight ahead past reception, then turn right after the escalators, into the lift lobby.
Take lift A to level 2.
Exit the lift and turn left down the corridor.
Continue through the doors at the end of the corridor, into the Outpatients building.
The entrance to the Coffee Doc Café is then on the left. - There is step free access, via lift, to the Coffee Doc Café.
- The Coffee Doc Café is approximately 165m from the lift A.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 163cm.
- The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 101cm (3ft 4in).
- There is not a door release button when exiting.
- The main door(s) open(s) by revolving.
- The width of the door opening is 161cm.
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Ramp/Slope Details
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- The ramp/slope is located on the approach to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 101cm.
Outside Access (Main Accessible Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the main building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 164cm.
- The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 115cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 138cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located on the approach to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 102cm.
Lift (Lift A - Dual)
- There is a lift for public use.
- The lift is located on the right opposite the escalator, after passing reception.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 57m (62yd 1ft) from the main accessible entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are level 0, level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The external controls are between 110cm and 121cm from the floor.
- The visual contrast between the external lift controls and the control plate is high.
- The visual contrast between the external lift control plate and the wall is medium.
- The clear door width is 132cm (4ft 4in).
- The dimensions of the lift are 144cm x 284cm (4ft 9in x 9ft 4in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal controls are between 101cm and 127cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- There is a similar lift next to this one.
Lift (Lift A - Single)
- There is a lift for public use.
- The lift is located on the right, opposite the escalator after passing reception.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 57m (62yd 1ft) from the main accessible entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is medium.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 157cm x 268cm (5ft 2in x 8ft 10in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Other Floors (Stair A)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Other Floors (Escalator from Level 1)
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Escalators
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- Escalators can be used to access other floors.
- Signs indicating the location of the escalators are not clearly visible from the entrance.
- The floors which are accessible by escalator are level 1 and level 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are varied.
Entrance (Level 2 - to Outpatients Building from New Building)
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Entrance Details
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- This information is for the entrance located at the end of the level 2 corridor of the new building.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 146cm.
Opening Times (Coffee Doc Café)
- Monday 08:00 - 15:45.
- Tuesday 08:00 - 15:45.
- Wednesday 08:00 - 15:45.
- Thursday 08:00 - 15:45.
- Friday 08:00 - 15:45.
- Saturday Closed.
- Sunday Closed.
Entrance (Coffee Doc Café)
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Entrance Details
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- This information is for the entrance located at the end of the main corridor.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 160cm.
Eating and Drinking (Coffee Doc Café)
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Location and Access
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- The following information is for the café.
- The café is located to the rear of the main building, on level 2.
- There is step-free access to the café.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 81cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
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Tables and Seating
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- There is not ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The standard height for the underside of dining tables is 64cm.
- The surface height of the lowest table is 45cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables and sofas.
- The type of flooring in this area is vinyl.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
Entrance (Exit from Coffee Doc Café)
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Entrance Details
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- This information is for the entrance located opposite the till counter.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 156cm.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the far left rear of the café.
- This accessible toilet is approximately 25m from the café entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 90cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 151cm x 234cm (4ft 11in x 7ft 8in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 97cm (3ft 2in).
- The contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 97cm (3ft 2in).
- The visual contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 82cm.
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Comments
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- The width of the door leading to the toilets is 90cm.
- This door pushes away from you and may be difficult to open.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located to the rear of the café.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the café entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The visual contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is high.
- The height of the wash basin(s) is 85cm.
- The height of the lowered wash basin is 75cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above the basins.
- Lighting levels are good.
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Toilet Facilities 2
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- The male toilet is located to the rear of the cafe.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the café entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The visual contrast between the internal toilet door(s) and wall(s) is high.
- The visual contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
- The visual contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is high.
- The height of the wash basin(s) is 85cm.
- The height of the lowered wash basin is 75cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above the basins.
- Lighting levels are good.
Location of Toilet/Changing Facilities (New Building)
- Accessible toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the new building, in the Spoons restaurant near the escalator, on level 2 of the Outpatients building, in the Coffee Doc Café, on level 7 of the Outpatients building, on level 9 of the Critical Care building and on the Old Victorian corridor.
- Female and male standard toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the Outpatients building in the Coffee Doc Café, on level 7 of the Outpatients building and on the ground floor of the ENT building.
- Shared standard toilet facilities are located on level 2 of the new building, in the Spoons restaurant near the escalator.
- Shared standard toilet facilities are located on level 9 of the Critical Care building.
- Parent and baby changing facilities are located on level 1, across the foyer from the reception desk.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- New Building - Building Guide link (new tab) - click here.
- Hospital Parking Guide link (new tab) - click here.
- Outpatients - Building Guide link (new tab) - click here.
