Access Guide
Getting To The Hospital
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By Road
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- Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
After leaving the large roundabout, turn right and continue along the road for approximately 1 mile.
The main hospital car park will then be observed on the left.
- Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
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By Bus
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- The 646a Metro bus service runs from Belfast Grand Central Station to the hospital Monday - Friday.
- The G1 Glider service runs from Belfast City Centre to the Falls Road.
- If alighting at the Glider bus stop you may have to walk down Grosvenor Road to get into the hospital via the main entrance, if the Falls Road entrance is locked.
- There is an onsite bus stop.
- The nearest bus stop is located along the road from the main hospital entrance.
- The bus stop has a sheltered waiting area with backless bench seating and sufficient space for a wheelchair user to wait.
- The onsite bus stop is approximately 140 metres from the main hospital entrance.
The route from the bus stop is level. Some of the route is sheltered.
There are some access roads to cross all with dropped kerbs and tactile paving.
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By Train
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- The nearest railway station is Belfast Grand Central Station, located approximately 0.6 miles away on Grosvenor Road.
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Useful Links
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- Bus and train fares and timetables.
- To view the web page described above click here (opens in new tab).
- Bus and train accessibility advice.
- To view the web page described above click here (opens in new tab).
- Hospital website with further details on getting to the hospital .
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 028 96 157 777 / 028 90 240 503.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found in the main foyer of the hospital, adjacent to the main reception area.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Language interpreters can be provided in the following languages; Albanian, Amharic, Arabic, Bengali, Bulgarian, Chinese - Cantonese, Chinese - Hakka, Chinese - Mandarin, Czech, Estonian, Farsi, French, Hindi, Hungarian, Italian, Japanese, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malayalam, Moldovan, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Tagalog, Tetum, Thai, Tigrinya, Turkish, Urdu.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs and mobility scooter.
- To obtain mobility aids please contact Shopmobility on 028 9080 8090.
- Useful Links View
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Comments
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- PALS is available via telephone only.
Hospital Parking (Main Entrance - Blue Badge Parking and Drop Off Point)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located directly opposite the main entrance of the new building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 720cm (8ft 10in x 23ft 7in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located directly in front of the new building hospital entrance.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the new building main accessible entrance.
Hospital Parking (Multi Storey Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located across the road from the main hospital entrance.
- The car park type is multi storey.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 469cm (7ft 10in x 15ft 5in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 54m (59yd 2in) from the hospital underpass entrance.
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Comments
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- The car park is part multi storey and part open-air.
- The height of the pay station controls range from 64cm to 170cm.
- The best way of accessing the hospital from the car park is via an underpass that goes under the road and allows direct access to the hospital via stairs or lift.
- Parking charges for visitors are as follows:
- 0-4hrs - £1.60
- 4-6hrs - £2.50
- 6-24hrs - £5.00.
Getting To (Minor Injuries Unit)
- The Minor Injuries Unit is/are located off the level 2 corridor in the main building.
- Access to The Minor Injuries Unit is via the new building main accessible entrance.
- After entering the hospital, proceed ahead past the reception and continue to the escalator.
Turn right here and take lift A up to level 2.
Bear left upon exiting the lift and continue along the corridor until the entrance to the department will be seen on the left. - There is step free access to The Minor Injuries Unit.
- The Minor Injuries Unit is approximately 40m from the lift A.
- There are resting areas along the route.
- Wayfinding signage is not provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Comments
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- Please note that The Minor Injuries Unit shares an entrance with GI Physiology, Neurophysiology Investigations, Nuclear Cardiology, and the Minor Injuries Unit.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 163cm.
- The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 101cm (3ft 4in).
- There is not a door release button when exiting.
- The main door(s) open(s) by revolving.
- The width of the door opening is 161cm.
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Ramp/Slope Details
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- The ramp/slope is located on the approach to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 101cm.
Outside Access (Main Accessible Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the main building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 164cm.
- The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 115cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 138cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located on the approach to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 102cm.
Lift (Lift A - Dual)
- There is a lift for public use.
- The lift is located on the right opposite the escalator, after passing reception.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 57m (62yd 1ft) from the main accessible entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are level 0, level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The external controls are between 110cm and 121cm from the floor.
- The visual contrast between the external lift controls and the control plate is high.
- The visual contrast between the external lift control plate and the wall is medium.
- The clear door width is 132cm (4ft 4in).
- The dimensions of the lift are 144cm x 284cm (4ft 9in x 9ft 4in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal controls are between 101cm and 127cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- There is a similar lift next to this one.
Other Floors (Stair A)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Other Floors (Escalator from Level 1)
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Escalators
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- Escalators can be used to access other floors.
- Signs indicating the location of the escalators are not clearly visible from the entrance.
- The floors which are accessible by escalator are level 1 and level 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are varied.
Entrance (G.I Physiology/Neurophysiology Investigations/Nuclear Cardiology/Minor Injuries)
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Entrance Details
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- This information is for the entrance located off the level 2 corridor.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a hand sanitiser.
- The height of the hand sanitiser is 125cm (4ft 1in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 160cm.
Reception (G.I Physiology/Neurophysiology Investigations/Nuclear Cardiology/Minor Injuries)
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Reception
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- The reception point is located ahead as you enter the shared entrance.
- The reception point is approximately 4m (4yd 1ft) from the shared entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is bench seating and also a mixture of single seats with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Opening Times (Minor Injuries Unit)
- Monday 08:00 - 20:00.
- Tuesday 08:00 - 20:00.
- Wednesday 08:00 - 20:00.
- Thursday 08:00 - 20:00.
- Friday 08:00 - 20:00.
- Saturday 08:00 - 20:00.
- Sunday Closed.
Department / Service (Minor Injuries Unit)
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Department / Service Access
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- Minor Injuries Unit is located just off the level 2 corridor in the new building.
- There is not a/are not door(s) leading into the department/service.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms and accessible toilet facilities for everyone.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Consultation / Treatment Room (Room 7 - MSK ENP)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 7 - MSK ENP.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (ECG 1)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; ECG 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are easy to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Room 2)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is not a chair.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Pulmonary Examination 2)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Pulmonary Examination 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- This room is located at the end of a short corridor.
- The corridor is over 150cm wide.
- The door on the main corridor that gives access to this is signed Room 3.
- This door is single with a locked extension leaf, opens away from you and can be difficult to open.
- The width of this door is 77cm.
Consultation / Treatment Room (Room 4 - Eye Test)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room Eye Test.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Toilet with Adaptations (Right Hand Transfer - G.I Physiology/Neurophysiology Investigations/Myocardial Perfusion/Minor Injuries)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the department corridor.
- This accessible toilet is approximately 15m from the shared department entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 157cm x 199cm (5ft 2in x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 100cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 85cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is low.
- There is not a/are not wall-mounted grab rail(s) available.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are recycling bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a wall which acts as a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 106cm (3ft 6in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 88cm (2ft 11in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 135cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 135cm (4ft 5in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Location of Toilet/Changing Facilities (New Building)
- Accessible toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the new building, in the Spoons restaurant near the escalator, on level 2 of the Outpatients building, in the Coffee Doc Café, on level 7 of the Outpatients building, on level 9 of the Critical Care building and on the Old Victorian corridor.
- Female and male standard toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the Outpatients building in the Coffee Doc Café, on level 7 of the Outpatients building and on the ground floor of the ENT building.
- Shared standard toilet facilities are located on level 2 of the new building, in the Spoons restaurant near the escalator.
- Shared standard toilet facilities are located on level 9 of the Critical Care building.
- Parent and baby changing facilities are located on level 1, across the foyer from the reception desk.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- New Building - Building Guide link (new tab) - click here.
- Hospital Parking Guide link (new tab) - click here.
- G.I Physiology link (new tab) - click here.
