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Mortuary Bereavement Centre

Royal Victoria Hospital, 274 Grosvenor Road, Belfast, BT12 6BA

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Access Guide

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Getting To The Hospital

  • By Road View
    • Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
      After leaving the large roundabout, turn right and continue along the road for approximately 1 mile.
      The main hospital car park will then be observed on the left.
  • By Bus View
    • The 646a Metro bus service runs from Belfast Grand Central Station to the hospital Monday - Friday.
    • The G1 Glider service runs from Belfast City Centre to the Falls Road.
    • If alighting at the Glider bus stop you may have to walk down Grosvenor Road to get into the hospital via the main entrance, if the Falls Road entrance is locked.
    • There is an onsite bus stop.
    • The nearest bus stop is located along the road from the main hospital entrance.
    • The bus stop has a sheltered waiting area with backless bench seating and sufficient space for a wheelchair user to wait.
    • The onsite bus stop is approximately 140 metres from the main hospital entrance.
      The route from the bus stop is level. Some of the route is sheltered.
      There are some access roads to cross all with dropped kerbs and tactile paving.
  • By Train View
    • The nearest railway station is Belfast Grand Central Station, located approximately 0.6 miles away on Grosvenor Road.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 028 96 157 777 / 028 90 240 503.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the main foyer of the hospital, adjacent to the main reception area.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Language interpreters can be provided in the following languages; Albanian, Amharic, Arabic, Bengali, Bulgarian, Chinese - Cantonese, Chinese - Hakka, Chinese - Mandarin, Czech, Estonian, Farsi, French, Hindi, Hungarian, Italian, Japanese, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malayalam, Moldovan, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Tagalog, Tetum, Thai, Tigrinya, Turkish, Urdu.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs and mobility scooter.
  • To obtain mobility aids please contact Shopmobility on 028 9080 8090.

Hospital Parking (Multi Storey Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located across the road from the main hospital entrance.
    • The car park type is multi storey.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a push button control at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 469cm (7ft 10in x 15ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 54m (59yd 2in) from the hospital underpass entrance.
  • Comments View
    • The car park is part multi storey and part open-air.
    • The height of the pay station controls range from 64cm to 170cm.
    • The best way of accessing the hospital from the car park is via an underpass that goes under the road and allows direct access to the hospital via stairs or lift.
    • Parking charges for visitors are as follows:
    • 0-4hrs - £1.60
    • 4-6hrs - £2.50
    • 6-24hrs - £5.00.

Getting to the Mortuary Bereavement Centre from the Royal Victoria Hospital

  • Wheelchair users and people with mobility or visual impairments may need assistance on this route due to a stepped kerb and a long slope.
  • From the main entrance, turn left and cross the access road to the pavement opposite (photographs 1 to 4).
  • Continue to the main hospital road and cross at the lowered kerbs, where there is a widened gap between the bollards. The kerbs have a lip. Cross the road with care (photograph 5).
  • Turn right, then left to go down the path signposted "Laboratories - Kelvin Building", "Mortuary" and "MRI Unit" (photographs 6 to 8).
  • Follow the path down the long, slight slope. There are handrails on both sides (photograph 9).
  • At the bottom of the slope, continue straight ahead past the staff car park on the left (photograph 10). The path is level and marked by a barrier on the right.
  • Cross the car park entrance at the marked crossing (photograph 11).
  • Continue on the path with the bollards on the right until you get to a dropped kerb (photographs 12 to 13).
  • Cross the road at this point diagonally to the parking area in the front of the Mortuary Bereavement Centre. Follow the path to the entrance (photographs 14 to 15).

Opening Times (Mortuary Bereavement Centre)

  • Access is by appointment only.

Outside Access (Mortuary Bereavement Centre)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 154cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom.
    • The height of the intercom is 128cm (4ft 2in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 77cm (2ft 6in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 77cm.
  • Step Details View
    • The step(s) is/are located at the entrance door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are shallow (2cm - 10cm).

Inside Access (Mortuary Bereavement Centre)

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • No Braille signage is available.
  • No tactile signage is available.
  • Some pictorial signage is available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the Mortuary Bereavement Centre entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 38cm.
  • The tables do not contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Room / Area (Viewing Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Viewing Room.
  • The room / area is approximately 7m from the Mortuary Bereavement Centre entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter the Mortuary Bereavement Centre.
    • This accessible toilet is approximately 4m from the Mortuary Bereavement Centre entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 76cm (2ft 6in).
    • The contrast between the internal door and wall is medium.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 156cm x 207cm (5ft 1in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 104cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a pull chain flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 140cm and 150cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 76cm (2ft 6in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 114cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 140cm (4ft 7in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

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