You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
    After leaving the large roundabout, turn right and continue along the road for approximately 1 mile.
    The main hospital car park will then be observed on the left.
• By Bus View
  • The 646a Metro bus service runs from Belfast Grand Central Station to the hospital Monday - Friday.
  • The G1 Glider service runs from Belfast City Centre to the Falls Road.
  • If alighting at the Glider bus stop you may have to walk down Grosvenor Road to get into the hospital via the main entrance, if the Falls Road entrance is locked.
  • There is an onsite bus stop.
  • The nearest bus stop is located along the road from the main hospital entrance.
  • The bus stop has a sheltered waiting area with backless bench seating and sufficient space for a wheelchair user to wait.
  • The onsite bus stop is approximately 140 metres from the main hospital entrance.
    The route from the bus stop is level. Some of the route is sheltered.
    There are some access roads to cross all with dropped kerbs and tactile paving.
• By Train View
  • The nearest railway station is Belfast Grand Central Station, located approximately 0.6 miles away on Grosvenor Road.
• Useful Links View
  • Bus and train fares and timetables.
  • To view the web page described above click here (opens in new tab).
  • Bus and train accessibility advice.
  • To view the web page described above click here (opens in new tab).
  • Hospital website with further details on getting to the hospital .
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 028 96 157 777 / 028 90 240 503.
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in the main foyer of the hospital, adjacent to the main reception area.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Language interpreters can be provided in the following languages; Albanian, Amharic, Arabic, Bengali, Bulgarian, Chinese - Cantonese, Chinese - Hakka, Chinese - Mandarin, Czech, Estonian, Farsi, French, Hindi, Hungarian, Italian, Japanese, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malayalam, Moldovan, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Tagalog, Tetum, Thai, Tigrinya, Turkish, Urdu.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs and mobility scooter.
• To obtain mobility aids please contact Shopmobility on 028 9080 8090.

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• Useful Links View
  • Patient and Visitor Facilities link (new tab) - click here.
  • Visitors Information link (new tab) - click here.
• Comments View
  • PALS is available via telephone only.

You are on Hospital Parking (Main Entrance - Blue Badge Parking and Drop Off Point). Skip to the next section.

Hospital Parking (Main Entrance - Blue Badge Parking and Drop Off Point)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located directly opposite the main entrance of the new building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 720cm (8ft 10in x 23ft 7in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly in front of the new building hospital entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the new building main accessible entrance.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located across the road from the main hospital entrance.
  • The car park type is multi storey.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a push button control at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 469cm (7ft 10in x 15ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 54m (59yd 2in) from the hospital underpass entrance.
• Comments View
  • The car park is part multi storey and part open-air.
  • The height of the pay station controls range from 64cm to 170cm.
  • The best way of accessing the hospital from the car park is via an underpass that goes under the road and allows direct access to the hospital via stairs or lift.
  • Parking charges for visitors are as follows:
  • 0-4hrs - £1.60
  • 4-6hrs - £2.50
  • 6-24hrs - £5.00.

You are on Getting To (New Building Foyer from Multi-Storey Car Park). Skip to the next section.

Getting To (New Building Foyer from Multi-Storey Car Park)

• The new building foyer is/are located just inside the new building of the main hospital.
• Access to the new building foyer is via the underpass entrance.
• Starting on the lower level of the car park, with the lift behind you, proceed through the open-air Blue Badge parking area then under the foot bridge.
  After passing under the footbridge, bear left and the entrance to the underpass will be ahead.
  Go through the underpass and another set of doors.
  Facing you will be a staircase and a lift, both of which will take you to the main foyer of the new hospital building.
• There is ramped/sloped access to the new building foyer.
• The new building foyer is approximately 152m from the new building underpass entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.

You are on Outside Access (Underpass Entrance from Car Park). Skip to the next section.

Outside Access (Underpass Entrance from Car Park)

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• Entrance Details View
  • This information is for the entrance located on the car park side of the underpass.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 130cm (4ft 3in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 144cm.
• Comments View
  • There is a slope between the first and second entrance doors, however this is very slight.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 163cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 134cm (4ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 101cm (3ft 4in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 161cm.
• Ramp/Slope Details View
  • The ramp/slope is located on the approach to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 101cm.

You are on Outside Access (Main Accessible Entrance). Skip to the next section.

Outside Access (Main Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the main building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 164cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 134cm (4ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm (3ft 9in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the approach to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 102cm.

You are on Amenities. Skip to the next section.

Amenities

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• Shops and Services View
  • The shops/services available include; a convenience store.
  • There is also a Shopmobility facility.
    This is situated between the lower level of the car park and the underpass entrance to the hospital.
  • There is a slight ramp to gain access to the Shopmobility store.
• ATM Machines View
  • There is an/are ATM machine(s) available.
  • The ATM Machine(s) is/are located to the right after entering the hospital.
  • A low level ATM machine is not available.
• Pay Phones and Charging Points View
  • Pay phones are not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • To access the WiFi, choose the HSC Guest WiFi network, open the browser page when prompted, consent to the terms and conditions and then click "Connect to the Internet".
    This will need to be repeated every 24 hours.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located to the left as you enter the hospital.
  • The reception point is approximately 15m (16yd 1ft) from the main accessible entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 05/01/2023.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in corridors.
  • Seating is provided in some corridors.
  • There is low visual contrast between the walls and floor in the majority of corridors.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is provided.
  • There are colour coded dots and lines on the floors but these are no longer in use.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • Seating is limited and is concentrated mostly near reception and on the lift A landings.

You are on Day Room / Lounge Area (Quiet Room). Skip to the next section.

Day Room / Lounge Area (Quiet Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 28m from the main accessible entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is not always open.
• The Quiet Room is open whenever the main reception desk is manned.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • There is an additional room off the Quiet Room containing a wash basin, towel and soap dispensers, a mixed recycling bin and a chair without armrests.
    
  • The single door to enter this room opens away from you (push), it may be difficult to open and is 89cm wide.
    
  • The wash basin is 80cm high.
    
  • The soap dispenser is 124cm high.
    
  • The towel dispenser is 117cm high.

You are on Lift (Reception to Car Park). Skip to the next section.

Lift (Reception to Car Park)

• There is a lift for public use.
• The lift is located in the foyer, opposite the reception desk.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 21m (22yd 2ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 0 and level 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 139cm x 130cm (4ft 7in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Lift A - Dual). Skip to the next section.

Lift (Lift A - Dual)

• There is a lift for public use.
• The lift is located on the right opposite the escalator, after passing reception.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 57m (62yd 1ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 0, level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls are between 110cm and 121cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 132cm (4ft 4in).
• The dimensions of the lift are 144cm x 284cm (4ft 9in x 9ft 4in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are between 101cm and 127cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is a similar lift next to this one.

You are on Lift (Lift A - Single). Skip to the next section.

Lift (Lift A - Single)

• There is a lift for public use.
• The lift is located on the right, opposite the escalator after passing reception.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 57m (62yd 1ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 157cm x 268cm (5ft 2in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Lifts B and C). Skip to the next section.

Lift (Lifts B and C)

• There is a lift for public use.
• The lift is located on the left along the level 1 corridor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 92m (100yd 1ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls are between 114cm and 124cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 133cm (4ft 4in).
• The dimensions of the lift are 144cm x 285cm (4ft 9in x 9ft 4in).
• There are separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are between 101cm and 127cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are 3 similar lifts in this area.

You are on Lift (Lift D). Skip to the next section.

Lift (Lift D)

• There is a lift for public use.
• The lift is located on the left along the level 1 corridor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 145m (158yd 1ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls are between 110cm and 121cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 134cm (4ft 5in).
• The dimensions of the lift are 144cm x 268cm (4ft 9in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is a similar lift to the right of this one.

You are on Lift (Lift E). Skip to the next section.

Lift (Lift E)

• There is a lift for public use.
• The lift is located on the left along the level 1 corridor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 185m (202yd 11in) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 168cm x 129cm (5ft 6in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Lift (Lifts 17, 18 and 19 - to Critical Care Building). Skip to the next section.

Lift (Lifts 17, 18 and 19 - to Critical Care Building)

• There is a lift for public use.
• The lift is located on the left along the main level 1 corridor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 224m (244yd 2ft) from the main accessible entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 1, level 2, level 3, level 4, level 5, level 6, level 7 and level 8.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 132cm (4ft 4in).
• The dimensions of the lift are 172cm x 263cm (5ft 8in x 8ft 8in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Escalator from Level 1). Skip to the next section.

Other Floors (Escalator from Level 1)

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• Escalators View
  • Escalators can be used to access other floors.
  • Signs indicating the location of the escalators are not clearly visible from the entrance.
  • The floors which are accessible by escalator are level 1 and level 2.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are varied.

You are on Other Floors (Reception Foyer Staircase). Skip to the next section.

Other Floors (Reception Foyer Staircase)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are level 0, level 1 and level 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Other Floors (Stair A). Skip to the next section.

Other Floors (Stair A)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Other Floors (Stair B). Skip to the next section.

Other Floors (Stair B)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Other Floors (Stair C). Skip to the next section.

Other Floors (Stair C)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level 1, level 2, level 3, level 4, level 5, level 6 and level 7.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Parent and Baby Room (Reception). Skip to the next section.

Parent and Baby Room (Reception)

• There is a parent and baby room for public use.
• The parent and baby room is located on level 1, opposite reception.
• The parent and baby room is approximately 35m from the main accessible entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Toilet with Adaptations (Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right after entering the hospital.
  • This accessible toilet is approximately 31m from the main accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 219cm x 207cm (7ft 2in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 161cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 123cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
  • The visual contrast between the hand dryer and the wall is high.

You are on Toilet with Adaptations (Reception - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right after entering the hospital.
  • This accessible toilet is approximately 31m from the main accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 219cm x 191cm (7ft 2in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 154cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 123cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 133cm (4ft 4in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The visual contrast between the hand dryer and the wall is high.

You are on Standard Toilet(s) (Reception). Skip to the next section.

Standard Toilet(s) (Reception)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on level 1 opposite the reception area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 33m from the main accessible entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is low.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is medium.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
  • The height of the wash basin(s) is 84cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located next to the wash basins.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities (New Building). Skip to the next section.

Location of Toilet/Changing Facilities (New Building)

• Accessible toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the new building, in the Spoons restaurant near the escalator, on level 2 of the Outpatients building, in the Coffee Doc Café, on level 7 of the Outpatients building, on level 9 of the Critical Care building and on the Old Victorian corridor.
• Female and male standard toilet facilities are located on level 1 of the new building, across the foyer from the reception desk, on level 2 of the Outpatients building in the Coffee Doc Café, on level 7 of the Outpatients building and on the ground floor of the ENT building.
• Shared standard toilet facilities are located on level 2 of the new building, in the Spoons restaurant near the escalator.
• Shared standard toilet facilities are located on level 9 of the Critical Care building.
• Parent and baby changing facilities are located on level 1, across the foyer from the reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hospital Parking Guide link (new tab) - click here.