You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Turn off the M1/A12 and follow the signs for the Royal Victoria Hospital.
    After leaving the large roundabout, turn right and continue along the road for approximately 1 mile.
    The main hospital car park will then be observed on the left.
• By Bus View
  • The 646a Metro bus service runs from Belfast Grand Central Station to the hospital Monday - Friday.
  • The G1 Glider service runs from Belfast City Centre to the Falls Road.
  • If alighting at the Glider bus stop you may have to walk down Grosvenor Road to get into the hospital via the main entrance, if the Falls Road entrance is locked.
  • There is an onsite bus stop.
  • The nearest bus stop is located along the road from the main hospital entrance.
  • The bus stop has a sheltered waiting area with backless bench seating and sufficient space for a wheelchair user to wait.
  • The onsite bus stop is approximately 140 metres from the main hospital entrance.
    The route from the bus stop is level. Some of the route is sheltered.
    There are some access roads to cross all with dropped kerbs and tactile paving.
• By Train View
  • The nearest railway station is Belfast Grand Central Station, located approximately 0.6 miles away on Grosvenor Road.
• Useful Links View
  • Bus and train fares and timetables.
  • To view the web page described above click here (opens in new tab).
  • Bus and train accessibility advice.
  • To view the web page described above click here (opens in new tab).
  • Hospital website with further details on getting to the hospital .
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 028 96 157 777 / 028 90 240 503.
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in the main foyer of the hospital, adjacent to the main reception area.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Language interpreters can be provided in the following languages; Albanian, Amharic, Arabic, Bengali, Bulgarian, Chinese - Cantonese, Chinese - Hakka, Chinese - Mandarin, Czech, Estonian, Farsi, French, Hindi, Hungarian, Italian, Japanese, Kurdish Kurmanji, Kurdish Sorani, Latvian, Lithuanian, Malayalam, Moldovan, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Tagalog, Tetum, Thai, Tigrinya, Turkish, Urdu.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs and mobility scooter.
• To obtain mobility aids please contact Shopmobility on 028 9080 8090.

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• Useful Links View
  • Patient and Visitor Facilities link (new tab) - click here.
  • Visitors Information link (new tab) - click here.
• Comments View
  • PALS is available via telephone only.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located across the road from the main hospital entrance.
  • The car park type is multi storey.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a push button control at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 469cm (7ft 10in x 15ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 54m (59yd 2in) from the hospital underpass entrance.
• Comments View
  • The car park is part multi storey and part open-air.
  • The height of the pay station controls range from 64cm to 170cm.
  • The best way of accessing the hospital from the car park is via an underpass that goes under the road and allows direct access to the hospital via stairs or lift.
  • Parking charges for visitors are as follows:
  • 0-4hrs - £1.60
  • 4-6hrs - £2.50
  • 6-24hrs - £5.00.

You are on Getting To (Orthodontics - School of Dentistry). Skip to the next section.

Getting To (Orthodontics - School of Dentistry)

• Orthodontics - School of Dentistry is/are located on the second floor of the School of Dentistry.
• Access to Orthodontics - School of Dentistry is via the School of Dentistry main entrance.
• After entering the building, proceed straight ahead to the lifts.
  Take a lift to the second floor.
  Turn left out of the lift and the entrance to Orthodontics will be directly ahead.
• There is step free access, via lift, to Orthodontics - School of Dentistry.
• Orthodontics - School of Dentistry is approximately 6m from the second floor lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (School of Dentistry - Main Entrance). Skip to the next section.

Outside Access (School of Dentistry - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 114cm (3ft 9in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 131cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
• Ramp/Slope Details View
  • The ramp/slope is located on the approach to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • This entrance gives access to the first floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter via the School of Dentistry main entrance.
• The lift is approximately 7m (7yd 1ft) from the School of Dentistry main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor, first floor, second floor, third floor and fourth floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 111cm (3ft 8in).
• The dimensions of the lift are 135cm x 217cm (4ft 5in x 7ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Main Staircase). Skip to the next section.

Other Floors (Main Staircase)

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• Stairs View
  • The floors which are accessible by stairs are ground floor, first floor, second floor, third floor and fourth floor.
  • There are 15 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are varied.

You are on Opening Times (Orthodontics). Skip to the next section.

Opening Times (Orthodontics)

• Monday 14:00 - 17:00.
• Monday 09:00 - 13:00.
• Tuesday 09:00 - 13:00.
• Tuesday 14:00 - 17:00.
• Wednesday 09:00 - 13:00.
• Wednesday 14:00 - 17:00.
• Thursday 14:00 - 17:00.
• Thursday 09:00 - 13:00.
• Friday 14:00 - 17:00.
• Friday 09:00 - 13:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Orthodontics - School of Dentistry). Skip to the next section.

Department / Service (Orthodontics - School of Dentistry)

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• Department / Service Access View
  • Orthodontics - School of Dentistry is located on the second floor of the School of Dentistry.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 155cm.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 90cm (2ft 11in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area and a consultation room.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Orthodontics). Skip to the next section.

Reception (Orthodontics)

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• Reception View
  • The reception point is located on the right as you enter the department.
  • The reception point is approximately 7m (7yd 1ft) from the second floor lift.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating only.
  • All tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Room / Area (Treatment Room). Skip to the next section.

Room / Area (Treatment Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Treatment Room.
• The room / area is approximately 11m from the second floor lift.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Toilet with Adaptations (Second Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Second Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the second floor, to the left after exiting the lift.
  • This accessible toilet is approximately 10m from the second floor lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 100cm (3ft 3in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 233cm (4ft 11in x 7ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are clinical waste and recycling bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 161cm and 166cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 122cm (4ft).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located no the first floor, on the right after passing reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the School of Dentistry main entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are good.
  • There are also identical toilets on the second, third and fourth floors.

You are on Location of Toilet/Changing Facilities (School of Dentistry). Skip to the next section.

Location of Toilet/Changing Facilities (School of Dentistry)

• Accessible toilet facilities are located on the first, second, third and fourth floors, to the right of lifts.
• Female and male standard toilet facilities are located on the first, second, third and fourth floors, to the right of lifts.
• Parent and baby changing facilities are located within the accessible toilets on the first and third floors.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• New Building - Building Guide link (new tab) - click here.
• Hospital Parking Guide link (new tab) - click here.
• School of Dentistry - Building Guide link (new tab) - click here.