You are on Related Access Guides (Domestic and International Arrivals). Skip to the next section.

Related Access Guides (Domestic and International Arrivals)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Domestic Arrivals and Baggage Reclaim link (new tab) - click here.
• International Baggage Reclaim link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To book and obtain special assistance and for information please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not a member of staff trained in Irish Sign Language.
• The alternative formats documents can be provided in include; Braille.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
• To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located in the International Departures corridor.
• For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

You are on Arrivals Hall. Skip to the next section.

Arrivals Hall

• There is step-free access throughout.
• Some flooring is patterned.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is not consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is background noise which varies depending on the time of day.
• There is not a hearing assistance system.

You are on Toilet and Changing Facilities (Domestic Baggage Claim Hall). Skip to the next section.

Toilet and Changing Facilities (Domestic Baggage Claim Hall)

• There is 1 toilet with adaptations.
• The toilet with adaptations is located in the Domestic Arrivals Baggage Reclaim area by track 3.
• The toilet with adaptations has a left hand transfer space.
• Step-free male and female toilet facilities are located in the Domestic Arrivals Baggage Reclaim area by track 3.
• Step-free standard toilets which include facilities for ambulant disabled people are located in both male and female standard toilet facilities.
• Parent and baby changing facilities are located in the Domestic Arrivals Baggage Reclaim area by track 3.

You are on Toilet with Adaptations (Track 3 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Track 3 - Left Hand Transfer)

• This toilet is located at the rear of the baggage area by track 3.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a medium visual contrast with the surrounding walls.
• The width of the toilet door opening is 79cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a medium visual contrast.
• The dimensions of the cubicle are 162cm x 219cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 95cm (from the side of the toilet pan to the wall).
• There is a push button flush on the wall above the toilet.
• There is no horizontal grab rail for the toilet.
• There is no vertical grab rail for the toilet.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium visual contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 68cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a medium visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 102cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 80cm from the floor.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin and a sanitary bin.
• There is one coat hook.
• The coat hook is 174cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.
• The hand dryer may be loud when it is in use.

You are on Counter (Visitor Information / Translink Bus and Train Tickets). Skip to the next section.

Counter (Visitor Information / Translink Bus and Train Tickets)

• The counter is located in the Arrivals Hall opposite the Domestic Arrivals Baggage Reclaim.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 111cm.
• The lowered section of the counter is at a height of 73cm.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise.
• Some flooring is patterned.
• Lighting levels are bright.

You are on Car Rental Desks. Skip to the next section.

Car Rental Desks

• The car rental desks are located in the Arrivals Hall.
• There is clear signage to the car rental desks.
• There is step-free level access to the car rental desks.
• There is not a lowered section at the car rental desks.
• There is not a hearing assistance system at the car rental desks.
• There is not a member of staff available to assist with bags at the car rental desk.
• The height of the desks varies between different companies, ranging from 105cm to 119cm.

You are on Shop (WHSmith - Arrivals). Skip to the next section.

Shop (WHSmith - Arrivals)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles are obstructed by product bins.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There may be background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey.
• Payment View
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 106cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 69cm.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Ritazza). Skip to the next section.

Eating and Drinking (Ritazza)

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• Location and Service View
  • Ritazza is located in the Arrivals Hall, to the left as you enter from the Domestic Baggage Reclaim or the right as you enter from the International Baggage Reclaim and Customs.
  • The most accessible route has a slight ramp or slope and narrow walkways.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted and digital.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy and vegetarian.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the lower seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests, benches, stools and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Ramp / Slope (Ritazza). Skip to the next section.

Ramp / Slope (Ritazza)

• The ramp is located on the left of the café in the Arrivals Hall.
• The ramp is used to access the café main seating area and counter.
• The slight ramp is between 75cm and 150cm wide, with handrails on both sides.
• The ramp bypasses the steps.
• Lighting levels are moderate to good.

You are on Steps (Ritazza). Skip to the next section.

Steps (Ritazza)

• The steps are located at the front of the café in the Arrivals Hall.
• The steps are used to access the café main seating area and counter.
• There are 4 steps, which are unmarked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the highest step is 15cm.
• Lighting levels are moderate to good.
• There is a second similar set of steps to the right of the café.

You are on Toilet with Adaptations (Arrivals - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Arrivals - Right Hand Transfer)

• This toilet is located in the Arrivals Hall on the right past the car hire counters.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 83cm.
• The door has a lever twist lock.
• Internally the door has a high visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 236cm x 211cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 166cm (from the side of the toilet pan to the wall).
• There is a push button flush on the wall above the toilet.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a medium visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium visual contrast with the surrounding walls.
• The toilet seat is 45cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 80cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a medium visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 102cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 86cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a nappy/incontinence items bin.
• There are no coat hooks.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Arrivals Hall Exit and Ramp. Skip to the next section.

Arrivals Hall Exit and Ramp

• This exit is located at the rear of the Arrivals Hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double manual doors which are permanently open.
• The width of the opening is 129cm.
• The doors have a high visual contrast.
• There is step-free access via ramp after you exit.
• There is a slight ramp over 150cm wide beyond the exit, , with handrails on both sides.

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

• This exit is located to the right at the bottom of the Arrivals ramp.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 260cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 213cm.
• The second doors have a low visual contrast.
• These doors give access to the main car parks, pick up/set down, public buses, car hire pick up, and hotel.
• An alternative door gives access to taxis, park & fly, car park buses, aircoach, and private coaches. The door is 191cm wide.

You are on Related Access Guides (Getting to the Airport, Check-In Hall and Special Assistance). Skip to the next section.

Related Access Guides (Getting to the Airport, Check-In Hall and Special Assistance)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to Belfast International Airport and Parking link (new tab) - click here.
• Check-in Hall link (new tab) - click here.
• Special Assistance link (new tab) - click here.