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Check-in Hall

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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Departures Main Entrance

  • This entrance is located to the right at the front of the terminal building.
  • The approach to the entrance has posts.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 185cm.
  • There is an oversized threshold at the opening.
  • The doors have a low visual contrast.
  • The opening is reduced by steel posts.
  • There is a set of manual doors adjacent.
  • There is a second set of automatic doors which open by sliding.
  • The width of the opening is 161cm.
  • There is an oversized threshold at the opening.
  • The second doors have a low visual contrast.
  • The opening is reduced by steel posts.
  • There are a set of manual doors adjacent.

Check-In Area

  • There is step-free level access in this area.
  • Clear directional signage is provided in this area.
  • Dementia friendly signage is not provided.
  • Departures information boards are available.
  • All of the directional display screens can be used to provide disruption related information.
  • There are not audible announcements for flight information in this area.
  • There is not a hearing assistance system.
  • There is background noise which varies depending on the time of day.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are varied.

Check-In Desks

  • The check-in desks are located at the rear of the check-in hall.
  • There is step-free level access to the check-in desks.
  • The height of the check-in desk is 127cm.
  • The lowered section of the check-in desk is at a height of 36cm.
  • There is not a clear knee recess beneath the lowered sections of the check-in desks.
  • There is not a hearing assistance system.
  • There is a member of staff available to assist with bags at the check-in desk.
  • The oversize baggage check-in is located to the left of the main check-in desks.
  • The oversize baggage check-in is staffed.

Oversized Baggage Counter

  • The counter is located in the check-in hall to the left of the main check-in desks.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • The lowered section of the counter is at a height of 77cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a hearing assistance system.
  • There is background noise which varies depending on the time of day.
  • Some flooring is shiny.
  • Lighting levels are moderate to good.
  • There is step-free level access in this area.
  • There is not designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of fixed chairs with and without armrests available in this area.

Special Assistance Link

  • To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
  • The Special Assistance reception is located on the left of the Check-in Hall.
  • Special Assistance link (new tab) - click here.

Caffe Ritazza

  • Location and Access View
    • The following information is for the café.
    • The café is located on the right as you enter the Check-in Hall.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 92cm.
    • There is not a moveable card machine available for payment.
    • The lighting levels are good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 72cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • The standard height for the underside of dining tables is 73cm.
    • The surface height of the highest table is 115cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are high tables, long tables and high stools.
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

WHSmith

  • The majority of aisle widths are 150cm+.
  • There are product bins at low level in some aisles.
  • The type of flooring is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are varied.
  • The till(s) is/are located on the right of the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are not accessible from the till(s).
  • The height of the till(s) is/are 105cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 68cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).

The Quiet Room

  • The room is located in the Check-in Hall, to the rear of Caffe Ritazza.
  • The room is clearly signed.
  • There is step-free level access into the room.
  • The door to enter opens inwards and has a high visual contrast with the surrounding walls.
  • The width of the door opening is 86cm.
  • There is step-free level access in the room.
  • There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
  • There are chairs with armrests available in this area.
  • There is space for an assistance dog to rest in the seating area.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise.
  • Lighting levels are bright.
  • Prayer mats and multi-faith scriptures are available.
  • If the door is locked please phone 028 9448 4317 for assistance.

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the right as you enter the Check-in Hall.
  • The toilet with adaptations has a left hand transfer space.
  • Step-free male and female toilet facilities are located on the right as you enter the Check-in Hall.
  • Step-free standard toilets which include facilities for ambulant disabled people are located on the right as you enter the Check-in Hall, within the standard toilet facilities.
  • Parent and baby changing facilities are located on the right as you enter the Check-in Hall.

Toilet with Adaptations (Check-in Hall - Left Hand Transfer)

  • This toilet is located on the right as you enter the Check-in Hall.
  • There is step-free level access into the toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the cubicle are 147cm x 221cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 74cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 75cm from the floor.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

Parent and Baby Room / Baby Feeding Room (Check-in Hall)

  • There is step-free level access into the room.
  • The door to enter opens inwards and has a medium visual contrast with the surrounding walls.
  • The width of the door opening is 80cm.
  • Internally the door has a low visual contrast.
  • The baby change facility when in use is at a height of 76cm from the floor.
  • The wash basin tap type is lever mixer.
  • There are chairs without armrests available in this room.
  • There is not a toilet in the parent and baby room.
  • The room has a nappy/incontinence items bin.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top. The hand dryer is 75cm from the floor.

Access To Security from Check-in

  • This section describes the route from the Check-in Hall to Security.
    Exit the Check-in Hall via the internal exit on the left. Follow the corridor and then take either the lift, elevator or stairs to level 1.
    The entrance to Security is straight ahead.
  • The stairs are on the right as you exit from the Check-in Hall. They are used to access level 1.
  • There are 15+ steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
  • The escalator(s) is/are located on the right as you exit from the Check-in Hall.
    At the time of survey (April 2025), one escalator was out of service, so the escalator could only be used for going up.
  • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels 0 and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.
  • There is a lift for public use.
  • The lift is located on the right as you exit from the Check-in Hall.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0 and 1.
  • There are automatic, double doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width of the lift is 140cm (4ft 7in).
  • The dimensions of the lift are 140cm x 276cm (4ft 7in x 9ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Security Link