You are on Related Access Guides (Duty Free). Skip to the next section.

Related Access Guides (Duty Free)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Duty Free link (new tab) - click here.

You are on Departure Lounge. Skip to the next section.

Departure Lounge

• There is step-free access throughout.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor.
• Lighting levels are varied.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is background noise which varies depending on the time of day.
• There is not a hearing assistance system.
• There is a quiet seating area in the corridor to Gates 21 to 29, just beyond the NORTHERN QTR.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• The toilet with adaptations is located by Burger King.
• The toilet with adaptations has a right hand transfer space.
• There are additional toilets with adaptations between Duty Free and Security, by Gate 14 and Gate 26.
• Changing Places facilities are located by the NORTHERN QTR.
• Step-free male and female standard toilet facilities are located by Burger King, the NORTHERN QTR and Lagan Bar.
• Step-free standard toilets which include facilities for ambulant disabled people are located by Burger King, the NORTHERN QTR and the Lagan Bar.
• Parent and baby changing facilities are located in the toilet with adaptations facility by Burger King, standard toilet cubicles by the NORTHERN QTR, and female standard toilet by the Lagan Bar.

You are on Sip & Stone - Bar and Kitchen. Skip to the next section.

Sip & Stone - Bar and Kitchen

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located directly ahead as you enter the Departure Lounge from Duty Free.
  • There is step-free access to the restaurant/bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
  • Service may be carried out by robotic serving assistants.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The standard height for the underside of dining tables is 72cm.
  • The surface height of the highest table is 106cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables, long tables, bench seats and high stools.
  • The type of flooring in this area is vinyl and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.

You are on Burger King. Skip to the next section.

Burger King

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the left as you enter the Departure Lounge.
  • There is step-free access to the restaurant.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered and a touchscreen ordering service available.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is fast food.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 91cm.
  • The height of the lowered section at the counter is 76cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The lighting levels are good.
• Self-Service Touchscreens View
  • Self-service touchscreens are available for ordering.
  • The touchscreens are 118cm to 178cm from the floor.
  • The touchscreen(s) is/are height adjustable.
  • There is a knee recess under the touchscreen(s).
  • There is a button which will condense the screen content.
  • The height of the button is 120cm from the floor.
  • Once condensed the touchscreen heights are 118cm to 150cm from the floor.
  • The lowest height of the touchscreen card machines is 97cm.
  • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The standard height for the underside of dining tables is 72cm.
  • The surface height of the highest table is 91cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables, booths, bench seats and high stools.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (by Burger King - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (by Burger King - Right Hand Transfer)

• This toilet is located straight ahead as you enter the Departure Lounge from Duty Free, past the restaurants.
• There is step-free level access into the toilet.
• There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a medium visual contrast with the surrounding walls.
• The width of the toilet door opening is 80cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a medium visual contrast.
• The dimensions of the cubicle are 203cm x 283cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 99cm (from the side of the toilet pan to the wall).
• There is a push button flush on the wall above the toilet.
• There is no horizontal grab rail for the toilet.
• There is no vertical grab rail for the toilet.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 76cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a medium visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 110cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high visual contrast.
• The hand dryer is 78cm from the floor.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin and a sanitary bin.
• There is one coat hook.
• The coat hook is 175cm from the floor.
• The baby change facility when in use is at a height of 68cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Access Slope to Departure Lounge Upper Level and Departure Gates. Skip to the next section.

Access Slope to Departure Lounge Upper Level and Departure Gates

• The ramp is located on the right as you exit the Duty Free area.
• The ramp is used to access the main Departure Lounge and Gates.
• The slight ramp is over 150cm wide, with handrails on both sides.
• The ramp bypasses the steps.
• Lighting levels are moderate to good.

You are on Access Steps to Departure Lounge Upper Level and Departure Gates. Skip to the next section.

Access Steps to Departure Lounge Upper Level and Departure Gates

• The steps are located straight ahead and to the right as you exit Duty Free.
• The steps are used to access the main Departure Lounge and Gates.
• There are 3 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Boots. Skip to the next section.

Boots

• The majority of aisle widths are 150cm+.
• Some aisle widths may be reduced by product bins at low level.
• The type of flooring is laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• The till(s) is/are located at the rear of the shop.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is/are placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are not accessible from the till(s).
• The height of the till(s) is/are 100cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).
• Self service tills are available.
• The controls/screen heights vary between 56cm and 130cm.
• The chip & pin card machines are not accessible from the self service tills.
• Staff can provide assistance with using the self service tills.

You are on WHSmith - Departure Lounge 1. Skip to the next section.

WHSmith - Departure Lounge 1

• The majority of aisle widths are 150cm+.
• Some aisles are obstructed by product bins.
• The type of flooring is laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• The till(s) is/are located at the rear of the shop.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are not accessible from the till(s).
• The height of the till(s) is/are 104cm.
• There is a lowered section at the till(s).
• The height of the lowered section is 68cm.
• There is a clear knee recess beneath the lowered section of the till(s).
• There is not a hearing assistance system at the till(s).
• Self service tills are available.
• The controls/screen heights vary between 62cm and 130cm.
• The chip & pin card machines are accessible from the self service tills.
• Staff can provide assistance with using the self service tills.

You are on PRET A MANGER. Skip to the next section.

PRET A MANGER

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• Location and Access View
  • The following information is for the café.
  • The café is located on the upper level of the Departure Lounge.
  • There is step-free access to the café.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 92cm.
  • The height of the lowered section at the counter is 76cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are bench seats.
  • The type of flooring in this area is laminate.
  • The lighting levels are good.

You are on Starbucks. Skip to the next section.

Starbucks

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• Location and Access View
  • The following information is for the café.
  • The café is located on the upper level of the Departure Lounge.
  • There is step-free access to the café.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 91cm.
  • There is a moveable card machine available for payment.
  • The lighting levels are good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 69cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The standard height for the underside of dining tables is 71cm.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 85cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, long tables and high stools.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.

You are on JD Sports. Skip to the next section.

JD Sports

• The majority of aisle widths are not 150cm+.
• There are product bins and hanging rails obstructing some aisles.
• The type of flooring is laminate.
• There is high colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are varied.
• Background music is played throughout this area.
• The till(s) is/are located on the left hand side of the shop.
• There is step-free access to the till(s).
• There is not a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 107cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).

You are on NORTHERN QTR - Food Hall. Skip to the next section.

NORTHERN QTR - Food Hall

• The food hall/area is located on the upper level of the Departure Lounge, between Gate 18 and the corridor to Gates 21 to 29.
• The access point to the food hall/area is located by Gate 18.
• There is step-free access to the food hall/area.
• There is step-free access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles and laminate.
• This area does play background music.
• The lighting levels are varied.
• There are a number of independent food counters located around the food hall/area.
• The type of food, services, facilities and menus will vary depending on the individual food outlets.
• The height of the food and drink counter(s) is/are low (76cm or lower), medium height (77cm - 109cm) and high (110cm+).
• There is not a hearing assistance system at the food and drink counter(s).
• Food and/or drinks can be brought to the table.
• There is a shared seating area.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The distance between the floor and the highest table is 105cm.
• The standard height for tables is 73cm.

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• Comments View
  • This area is served by the Northern Qtr Bar, Fed and Watered, Hawker Asian Street Food and Barista Self-serve Coffee Bar.

You are on Changing Places (NORTHERN QTR - Left Hand Transfer). Skip to the next section.

Changing Places (NORTHERN QTR - Left Hand Transfer)

• This Changing Places facility is located on the left as you enter the NORTHERN QTR.
• The facility is additional to standard and accessible toilets, and is not located close to other managed facilities.

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• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 105cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 402cm x 300cm .
  • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat.
  • The transfer space on the left as you face the toilet is 303cm (9ft 11in).
  • There is a push button flush on top of the cistern.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a medium visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder is 62cm from the floor.
• Changing Bench and Hoist Details View
  • The length of the facility changing bench is 179cm.
  • The facility changing bench is wall mounted and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
• Shower Details View
  • There is no shower seat.
  • There is a grab rail for the shower.
  • The grab rail has a medium visual contrast with the surrounding walls.
  • At the time of survey (April 2025), there was no shower head or hose fitted.
• Fixtures and Features View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever mixer.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser is 118cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer is 80cm from the floor.
  • Wide tear off paper roll is not available.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.
  • The hand dryer is foot operated.
    There is a dropdown rail on the left hand side of the wash basin.

You are on WHSmith - Departure Lounge 2. Skip to the next section.

WHSmith - Departure Lounge 2

• Some aisles are obstructed by product bins.
• The type of flooring is tiles and laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Background music is played throughout this area.
• The till(s) is/are located at the rear of the shop.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are not accessible from the till(s).
• The height of the till(s) is/are 105cm.
• There is a lowered section at the till(s).
• The height of the lowered section is 68cm.
• There is a clear knee recess beneath the lowered section of the till(s).
• There is not a hearing assistance system at the till(s).
• Although there is a sign, there was no hearing assistance system at the till.
• Self service tills are available.
• The controls/screen heights vary between 100cm and 130cm.
• The chip & pin card machines are accessible from the self service tills.
• Staff can provide assistance with using the self service tills.

You are on The Lagan Bar. Skip to the next section.

The Lagan Bar

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the upper level of the Departure Lounge.
  • There is step-free access to the bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is full table service and full table service available via an online app.
  • Menu types include: handheld menus, menu boards and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is a traditional pub menu.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 69cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The standard height for the underside of dining tables is 72cm.
  • The surface height of the lowest table is 105cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables, booths, bench seats and high stools.
  • The lighting levels are moderate to good.

You are on Related Access Guides (Departure Gates). Skip to the next section.

Related Access Guides (Departure Gates)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Departure Gates - 10, 11 and 14 link (new tab) - click here.
• Departure Gates - 21, 26 and 27 link (new tab) - click here.
• Departure Gates - 22, 24 and 25 link (new tab) - click here.
• Departure Gates - 28 and 29 link (new tab) - click here.