Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Bournemouth Station

Holdenhurst Road, Bournemouth, BH8 8HX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Getting Inside

  • The approach to the building is ramped.
  • The ramp has a slight gradient.
  • The most accessible entrance surveyed was Platform 2 Entrance.
  • This entrance gives access to Platform 2 Ticket Office.
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There is 1 other entrance.
  • There is step-free access via ramp at the other entrance.
  • Both entrances have a slight ramps to access the security barriers from the ticket offices.

Getting Around

  • Access View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the link bridge between platforms 2 and 3.
    • The following areas have step-free access via slopes: the subway link access to platforms 2 and 3.
  • Circulation View
    • Doors are held open along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There is background noise.
    • Wayfinding signage is provided.
    • Dementia-friendly signage is also provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests and benches.
    • Lighting levels were even at the time of the survey.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on platforms 2 and 3.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on platforms 2 and 3.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on platform 2.

Parking

  • Car Park View
    • The car park is located in front of the station adjacent to platform 2.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 230cm.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 330cm (width) x 410cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 6m from the main entrance.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders but not all users.
    • Blue Badge holders must register for free parking on the Southern Railway website.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of both platform entrances.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Platform 2)

  • This entrance is located at the front of the station on Station Approach.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 99cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 109cm.

Entrance (Platform 3)

  • This entrance is located alongside platform 3 off Holdenhurst Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 110cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 108cm.

Reception (Ticket Office Platform 2)

  • Location View
    • The reception is located directly after platform 2 entrance.
    • The distance from Platform 2 entrance is 1m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 97cm.
    • There is a lowered section at the desk (a writing shelf).
    • The height of the lowered section is 75cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the touchscreen display ranges from 101cm to 120cm from the floor.
    • There may be background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Seating is fixed.
    • Furniture available in this area includes: high tables.
    • The tables are fixed.
    • There are security barriers which are operated by key card.
    • There is a slight ramp to access the security barriers from the ticket office.

Reception (Ticket Office Platform 3)

  • Location View
    • The reception is located directly beyond platform 3 entrance.
    • The distance from platform 3 entrance is 1m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 97cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 77cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system could not be tested at the time of the survey.
    • The height of the touchscreen display ranges from 101cm to 120cm from the floor.
    • There may be background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were even at the time of the survey.
    • There are security barriers with a wider opening which are operated by staff.
    • There is a slight ramp to access the security barriers from the ticket office.

Reception (Passenger Assistance)

  • Location View
    • The reception is located on platform 3 by the platform entrance.
    • The distance from Platform 3 entrance is 10m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 119cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • There are passenger help points an platforms 2 and 3.

Train Station

  • There are 4 platform(s) in the station.
  • The station is staffed.
  • There are generally 6 member(s) of staff on duty.
  • There is an office to obtain help.
  • The office to obtain help is 1m (2.54cm) from the main entrance.
  • This office is located on platform 3.
  • There is a ticket office.
  • The ticket office is located on platforms 2 and 3.
  • The ticket office is 1m (3.28ft) from the platform entrances.
  • The train companies operating from within this station are South Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located outside platform 3 entrance.
  • The taxi rank is 3m (9.84ft) from the platform 3 entrance.
  • Shops and services within the station include Pumpkin Cafe Shop.
  • All key concourse shops and services have level access.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2 and 3.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact the Passenger Assistance Office on platform 3.
    • There is a powered buggy to transport passengers about the station. Please contact the Passenger Assistance Office on platform 3 for further details. There is an assisted boarding point mid way along each of platforms 2 and 3.
    • For opening hours, please seehttps://www.thetrainline.com/stations/bournemouth?msockid=3534494104486d471c4c5f28050f6c1b.

Stairs

  • The stairs are located on platforms 2 and 3.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer - Platform 2)

  • Location View
    • The toilet surveyed is located on platform 2 by the footbridge.
    • The distance from platform 2 entrance is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 218cm (width) x 252cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 152cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin has a lever tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 94cm from the floor.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 99cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.