You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Bristol Airport Special Assistance please click here (new tab).
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Departure Lounge link (new tab) - click here.

You are on Generic (Route from Security). Skip to the next section.

Generic (Route from Security)

• Depending on which security checkpoint you are located at, World Duty Free will be located to the right or straight ahead.
  When facing World Duty Free, there is a corridor on the left hand side just before the entrance.
  Follow the corridor to the end (approximately 10 metres).
  At the end of the corridor there is a lift and stairs which lead up to the mezzanine level.
  Take the lift to the mezzanine level.
  Exit the Security lift and turn left towards the Aspire Lounge.
  Just before you reach the Aspire Lounge entrance turn right onto the wooden surface.
  Follow the wooden surface straight ahead to the end.
  Turn right when you reach the end of the wooden surface.
  Gates 7-20 will be on the left hand side.
  The Gates 7-20 entrance is approximately 38 metres from the Security lift.
  There is level access.

You are on Getting To Departure Gates (7 to 20). Skip to the next section.

Getting To Departure Gates (7 to 20)

• The gates are located on the mezzanine level of the Departure Lounge, at the rear.
• The type of flooring along the route is tiles.
• There is flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
• There are not travelators available along the route. .
• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• The lighting levels along the route are moderate to good.
• There are slight slopes leading along the corridor to the gates, each slope has different coloured tiles to the main walkway. There is a level resting area between each slope.

You are on Accessible Toilet(s) (Gate 8 - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gate 8 - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left when exiting the Gate 8 lift.
  • This accessible toilet is approximately 8m (8yd 2ft) from the gate 8 lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text, tactile, Braille and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 163cm x 227cm (5ft 4in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 97cm (3ft 2in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Gate 8 - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gate 8 - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left when exiting the Gate 8 lift.
  • This accessible toilet is approximately 9m (9yd 2ft) from the Gate 8 lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text, Braille, pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 91cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Gates 9 and 10 - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gates 9 and 10 - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left when exiting the Gate 9 and 10 lift.
  • This accessible toilet is approximately 11m (12yd 1in) from the Gate 10 lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (Gate 13 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gate 13 - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille and pictorial signage on or near the toilet door.
  • This accessible toilet is located off the main walkway/corridor just before reaching Gate 13.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 163cm x 366cm (5ft 4in x 12ft).
  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
• Colour Contrast and Lighting View
  • There is a medium visual contrast between the internal door and wall.
  • There is a medium visual contrast between the external door and wall.
  • There is a low visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 89cm (2ft 11in).

You are on Toilet with Adaptations (Gate 13 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gate 13 - Right Hand Transfer)

• This toilet is located to the right after the checking in desk.
• This toilet is approximately 7m from the desk.

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• Access View
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 158cm x 199cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 87cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • There is a medium visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Gates 7-20). Skip to the next section.

Standard Toilet(s) (Gates 7-20)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the main walkway/corridor, just before reaching Gate 13.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Stairs (Gate 7). Skip to the next section.

Stairs (Gate 7)

• The floors which are accessible by stairs are 0 and 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.
• There are permanently held open double doors leading to the stairs, with a width of 135cm.

You are on Stairs (Gate 8). Skip to the next section.

Stairs (Gate 8)

• The floors which are accessible by stairs are 0 and 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Stairs (Gate 9 and 10). Skip to the next section.

Stairs (Gate 9 and 10)

• The floors which are accessible by stairs are 0 and 1.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.
• There are double permanently held open doors leading to the stairs with a width of 136cm.

You are on Lift (Gate 8). Skip to the next section.

Lift (Gate 8)

• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Gate 9 and 10). Skip to the next section.

Lift (Gate 9 and 10)

• There is a lift for public use.
• The lift is located off the main walkway / corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0-1.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 165cm x 280cm (5ft 4in x 9ft 2in).
• The clear door width is 109cm (3ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Departure Gates (7 - 20). Skip to the next section.

Departure Gates (7 - 20)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 7 - 20.
  • There is seating available at the departure gate(s).
  • There is a mixture of seating with and without armrests.
  • There is designated seating available for people with reduced mobility .
  • The type of flooring in the departure gate(s) is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • There is clear signage to the departure gate(s).
  • A documentation check desk is available at gate(s) 7 - 20.
  • The height of the documentation check desk(s) is very high (111cm ).
  • There are double, permanently held open doors with an opening width of 75cm for access to the airbridge/tarmac.
  • There is step free access via lift to departure gate(s) 8, 9 and 10.
  • There is stepped access to departure gate(s) 7, 11, 12, 13 and 14.
• Boarding View
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.