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Passenger Assistance Desk ABM - Departure Lounge

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Access To

  • The Passenger Assistance Desk ABM is located to the right after you enter the Departure Lounge from the World Duty Free.
  • View information on Passenger Assistance Desk ABM (opens new tab).
  • The distance from the departure lounge entrance is 47m.
  • The most accessible route has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the entrance.
  • There is step-free level access to enter.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 96cm.
  • The door has a medium colour contrast.

Passenger Services

  • Counter View
    • The counter is located straight ahead after you enter the Assisted Travel room.
    • The counter is approximately 13m (42.65092ft) from the entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 73cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is vinyl.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed .
    • There is bench seating and single seats with armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Entrance (Minibus to Aircraft)

  • This entrance is located to the left after you pass the Passenger Services desk.
  • There is step-free access via ramp at the entrance.
  • The slight ramp is over 150cm wide, with handrails on both sides.
  • The entrance area is not clearly signed.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 212cm.
  • The doors has a low visual contrast.

Generic (Minibus)

  • There are minibuses solely for the use of passengers using the Special Assistance Point. There is ramped access at the rear of the minibus. The ramp is 87cm wide with handrails. There is stepped access at the side of the minibus. The step is deep with handrails on both sides. The minibus can hold a total of 1 wheelchair user and 7 seated passengers.

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