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Passenger Transport Interchange

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Related Access Guides

Entrance (from Pick Up and Drop-off Point)

  • This entrance is located straight ahead from the drop-off and pick up points.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a help point with a telephone number to call for assistance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 195cm.
  • The doors have a low visual contrast.

Entrance (from Silver Zone Bus Shuttle)

  • This entrance is located straight ahead after you depart the bus.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a help point with a telephone number to call for assistance.
  • There are double manual gates which open away from you.
  • The width of the opening is 220cm.
  • The gates have a low visual contrast.
  • The bus driver will open the gates before you depart the bus.
  • There is a second set of automatic doors which open by sliding.
  • The width of the opening is 194cm.
  • The second doors have a low visual contrast.

Entrance (from Bus Station)

  • This entrance is located to the right after you depart the bus.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a help point with a telephone number to call for assistance.
  • There are double automatic gates which open by sliding.
  • The width of the opening is 194cm.
  • The gates have a low visual contrast.

Entrance (from Terminal Building)

  • This entrance is located straight ahead after you exit the terminal building.
  • There is step-free access via a slope at the entrance.
  • The slight slope is over 150cm wide, with no handrails.
  • The slope from the terminal building is long.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a help point with a telephone number to call for assistance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 206cm.
  • The doors have a low visual contrast.

Lift (to Multi-Storey Car Park)

  • The lift is located to the rear left of the Passenger Transport Interchange after you enter from the terminal building.
  • The floors which are accessible by the lift surveyed are 0, 1, 2, 3 and 4.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a low visual contrast.
  • The external lift control buttons have a low visual contrast and tactile markings.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 178cm.
  • The internal dimensions of the lift are 179cm x 271cm.
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a list of floor services/facilities, an audible announcer, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels are bright.
  • There are other lifts which are similar in size at the same location.

Stairs (to Multi-Storey Car Park)

  • The floors which are accessible by stairs are to the rear left of the Passenger Transport Interchange after you enter from the terminal building.
  • There are 17 steps, which are clearly marked, with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the highest step is 17cm.
  • Lighting levels are moderate to good.
  • There are two sets of manual double doors to the staircase. Both doors have a width of 145cm. .

Toilet with Adaptations (No Transfer Space)

  • This toilet is located to the right after you exit the lift from the car park.
  • This toilet is approximately 33m from the lift.
  • Access View
    • There is step-free level access into the toilet.
    • There is no signage on or near the door.
    • The door to enter opens inwards and has a high visual contrast with the surrounding walls.
    • The width of the toilet door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 200cm x 281cm and it has a turning space of at least 150cm x 150cm.
    • There is not a lateral transfer space next to the seat.
    • There is a wall sensor flush on the right, but there is no transfer space.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet does not have a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 97cm from the floor.
    • The wash basin tap type is sensor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 108cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin .
    • There are no coat hooks.
    • The baby change facility when in use is at a height of 97cm from the floor.
    • There is a medium visual contrast between the walls and floor.
    • Lighting levels are moderate to good.
    • There is a lower toilet at a height of 37cm.
      There is a lower wash basin at a height of 85cm.

Standard Toilet

  • The shared standard toilet was surveyed.
  • This toilet is located to the right after you exit the lift from the car park.
  • This toilet is approximately 33m from the lift.
  • Access View
    • There is step-free level access into the toilet.
    • The door to enter opens inwards and has a high visual contrast with the surrounding walls.
    • The width of the door opening is 86cm.
    • Internally the door has a high visual contrast.
  • Features View
    • The wash basin tap type is sensor.
    • There are no hand dryers.
    • Lighting levels are moderate to good.

Exit (to Terminal Building)

  • This exit is located at the front of the Passenger Transport Interchange.
  • There are no help points available.
  • There is step-free level access at the exit.
  • There are double automatic gates which open by sliding.
  • The width of the opening is 206cm.
  • The doors have a low visual contrast.

Exit (to Silver Zone Bus Shuttle)

  • This exit is located to the rear right of the Passenger Transport Interchange after you enter from the terminal building.
  • There is step-free level access at the exit.
  • There is a help point with a telephone number to call for assistance.
  • There are double manual doors which open by sliding.
  • The width of the opening is 189cm.
  • The doors have a low visual contrast.
  • The opening and closing of the doors is controlled by the bus driver.
  • Staff from the Passenger Assistance Desk ABM will provide assistance from the terminal to this exit.