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Terminal Building - Arrivals Hall

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Here

Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Pick up and Drop Off Points

  • There is a/are clearly marked pick up point(s) available and There is a/are clearly marked drop off point(s) available.
  • The drop-off point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
  • The pick up point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
  • The route from the drop off point(s) to the check in hall/departure lounge is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop off point(s) and the check in hall/departures lounge.
  • The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
  • There is a £6 minimum charge for using the drop-off/pick-up point. For Blue Badge holders, the £5 charge allows up to 40 minutes to complete the pick-up or drop-off.

Generic (Exit into Arrivals Hall)

  • The exit leading into the Arrivals Hall is located on the ground floor within the baggage area, to the left when exiting the lift.
    There is level access.
    At the exit into the Arrivals Hall there are no doors and the width is 248cm.
    There are clearly marked routes for arrivals from the EU (blue) those with goods to declare (red), and those with no goods to declare (green).
    The floor surface is non slip tile.
    The doors leading through to the exit are automatic and 200cm wide
    Beyond these doors is a small World Duty Free shop for final purchases.
    The final exit doors have warning notices explaining there must be no stopping between the last sets of doors.
    The door width is 200cm.
    If a passenger does stop an alarm will ring and the doors will close and lock.

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is bench seating and also a mixture of single seats with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.

Changing Places

  • Location and access View
    • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
    • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
    • There is level access to the facility.
  • Dimensions and features View
    • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
    • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
    • The toilet is a Close-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
    • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

Toilet with Adaptations (Arrivals - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 22m (24yd 2in) from the arrivals and baggage reclaim area exit.
    • This accessible toilet is located on your right as you exit from the arrivals and baggage reclaim area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 188cm x 217cm (6ft 2in x 7ft 1in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 127cm (4ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a medium colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby changing facilities are not available within this accessible toilet.
  • Comments View
    • There is music played in this room.

Standard Toilet(s) (Arrivals)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on your right as you exit from the arrivals and baggage reclaim area.
    • The female and male toilets are approximately 25m (27yd 1ft) from the the arrivals and baggage reclaim area exit.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the Arrivals accessible toilet.
    • The height of the baby change table once extended is 84cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Exit

  • Exit View
    • This information is for the exit located on your left as you exit from the arrivals and baggage reclaim area.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.

Bus Drop Off and Pick Up Points

  • The drop off point is located outside the Departures entrance.
  • There is a dropped kerb with tactile paving.
  • There is a easy slope leading from the dropped kerb to the entrance.
  • There are 3 pick up points located on the road between the Departures and Arrivals entrances.
  • They take passengers to Silver Zone parking, long stay parking and destinations in Bristol via the airport flyer express links.
  • At peak times, buses depart up to every 8 minutes across the route.
  • A bus and train ticket machine is located at the arrivals entrance and a kiosk outside.
  • Buses include a manually dropped ramp located at the middle set of doors.