Access Guide
Overview
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About
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- This is a community support hub with multiple services available.
- Services available in the venue include: Haxby and Wigginton Reading Café, various rooms for hire and libraries.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest step-free train station is York.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include doors permanently held open.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- Toilets with adaptations are located to the left of the main entrance via the children's library, in the circulation corridor.
- The toilet with adaptations has no transfer space available.
- Ambulant toilet facilities are located to the left of the main entrance via the children's library, in the toilet corridor.
- The gender inclusive step-free toilet facilities are located ahead from the main entrance, in the toilet corridor.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located to the left of the main entrance via the children's library, in the toilet corridor.
- Parent and baby changing facilities are located within a gender inclusive toilet and within the toilet with adaptations.
Parking
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Car Park
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- The car park is located at the front of Oaken Grove Community Centre.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 232cm (width) x 490cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 12m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access and bollards.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main)
- This entrance is located at the front of the building.
- The approach to the entrance has bollards.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 166cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 131cm.
- The second set of doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 94cm.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests, chairs without armrests and high stools.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable in some areas.
Eating and Drinking (Haxby and Wiggington Reading Café)
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Location and Access
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- The café is located ahead from the main entrance.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered.
- Full table service is not available.
- Menus are wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Library (Children's)
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the library includes: chairs without armrests.
- Furniture available in the library includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 103cm to 120cm from the floor.
- The touchscreen has the following accessibility aids: screen shrink.
- When made accessible the height of the touchscreen display ranges from 90cm to 116cm from the floor.
- The touchscreen for returning and taking out books is located to the right of the main entrance in the café seating area.
- This library is able to provide material in the following formats: ebook and audio.
- There are bean bags and lowered children's chairs without armrests available.
There is a table with an underside height of 61cm.
There is children's play equipment with tactile and Braille markings available.
Library (Main)
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high visual contrast.
- Seating available in the library includes: chairs with armrests, chairs without armrests and armchairs.
- Furniture available in the library includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 103cm to 120cm from the floor.
- The touchscreen has the following accessibility aids: screen shrink.
- When made accessible the height of the touchscreen display ranges from 90cm to 116cm from the floor.
- The touchscreen for returning and taking out books is located to the right of the main entrance in the café seating area.
- This library is able to provide material in the following formats: large print, ebook, ejournal and audio.
- Auxiliary aids available in this library include: ergonomic chairs.
Room (Acorn)
- The room is located to the left from the main entrance.
- The distance from the main entrance is 8m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 83cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The room is separated from the café by a dividing wall which can be opened to form one space.
Entrance (Outdoor Seating Area)
- This entrance is located to the rear of the library.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is an external step-free level path on the right side of the building which leads to the outdoor seating area.
Outdoor Spaces (Seating Area)
- Outdoor areas consist of grass and paving slabs.
- There are footpaths in some areas.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the higher seating area (steep slope).
- The following areas have stepped access: the higher seating area (3 steps, 15cm high and 30cm deep).
Changing Places (Transfer Both Sides)
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Location and Access
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- The Changing Places facility surveyed is located to the left from the main entrance via the children's library area.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the main entrance is 23m.
- The most accessible route to the Changing Places facility has step-free level access and doors permanently held open.
- There is step-free level access into the facility.
- There is alternative access to the Changing Places facility via a door ahead from the main entrance. The door is 76cm wide.
- There is Braille, pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 100cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
- The dimensions of the facility are 401cm (width) x 313cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet.
- The transfer space on the right as you face the toilet is 81cm.
- The transfer space on the left as you face the toilet is 188cm.
- There is a spatula flush on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- There is not a wall mounted toilet roll holder.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 180cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is no shower seat.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted towel dispenser.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 80cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 95cm.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 89cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 144cm from the floor.
- A privacy screen is available.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- The soap dispenser is mounted to the mirror attached to the adjustable wash basin and has a high colour contrast.
The light pull cord is 69cm from the floor.
Toilet with Adaptations (No Transfer Space)
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Location and Access
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- The toilet surveyed is located via the children's library, on the left past the toilet corridor.
- The distance from the main entrance is 10m.
- The most accessible route to the toilet has step-free level access and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 125cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not a lateral transfer space next to the toilet.
- There is a horizontal grab rail on the right as you face the toilet.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the left as you face the toilet.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the left as you face the toilet.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 103cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
