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Shopmobility York

Level 2 Coppergate, Coppergate Shopping Centre Car Park, York, Yorkshire, YO1 9NX

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Access Guide

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Introduction

  • Services / facilities within the building include a shopmobility scheme with various pieces of mobility equipment for hire.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • For more information regarding parking charges, click here..
    • The car park is located on level 2 of Coppergate Multi Storey Car Park.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 10 Blue Badge parking bay(s) within the car park.
    • There are 10 reserved standard parking bays for shopmobility users only, in addition to the Blue Badge bays.
      The spaces measure 225cm wide by 480cm deep and have a hatched area on both sides.
    • The dimensions of the Blue Badge parking bay(s) are 225cm x 470cm (7ft 5in x 15ft 5in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the Shopmobility Main Entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the Shopmobility Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Comments View
    • This venue is within Coppergate Multi Storey Car Park.
    • Cars and taxis can drop off and pick up from outside the office, there is no charge for this.

Opening Hours

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on level 2 of Coppergate Multi Storey Car Park.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are easy to open.
    • The door(s) is/are single width.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located directly in front of the door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 139cm (4ft 7in).
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • This door is kept locked.
    • Staff are available to unlock this door when necessary.
    • There is a push button to exit the door at a height of 135cm.

Reception

  • The desk/counter is 1m (3ft 3in) from the Shopmobility Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played during open hours.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There is an area to the left of the Shopmobility office that is used for mobility equipment handover.
    • There are 2 bollards in this area with a height of 75cm.
    • The bollards have a width of 152cm apart and have high visual contrast.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, F, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • This information is for the Coppergate Multi Storey Car Park stairwell.

Lift

  • There is a lift for public use.
  • The lift is located in the stairwell and lift lobby of Coppergate Multi Storey Car Park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, F, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
  • The lift is approximately 50m (54yd 2ft) from the Shopmobility Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 178cm (5ft 3in x 5ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Shopmobility

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • The accessible toilet cubicle was being used for storage at the time of the survey.
  • Location and Access View
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Shopmobility Main Entrance.
    • This accessible toilet is located to the rear left of the Shopmobility office.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 240cm x 200cm (7ft 10in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 118cm (3ft 10in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.