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Costa Coffee

Ipswich Hospital, Heath Road, Ipswich, Suffolk, IP4 5PD

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Access Guide

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Parking (Car Park F)

  • Car Park View
    • The car park is located at the front of the hospital grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 315cm (width) x 469cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 20m from the Central Zone - Entrance 5.
    • The most accessible route from the Blue Badge parking has a very easy slope.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the left side of the car park.

Getting To (Costa Coffee)

  • Costa Coffee is/are located on the ground floor of the South Zone.
  • Access to Costa Coffee is via the South Zone Main Entrance.
  • Enter via the South Zone Main Entrance entrance turn right and continue ahead.
    Costa Coffee is located on the right of the corridor.
  • There is step free access to Costa Coffee.
  • Costa Coffee is approximately 85m from the South Zone Main Entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (South Zone - Main Entrance)

  • This entrance is located on the left side of the front of the hospital building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 205cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 167cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you into the ground floor of the South Zone.

Opening Times (Costa Coffee)

  • Monday 07:30 - 18:00.
  • Tuesday 07:30 - 18:00.
  • Wednesday 07:30 - 18:00.
  • Thursday 07:30 - 18:00.
  • Friday 07:30 - 18:00.
  • Saturday 09:30 - 15:00.
  • Sunday Closed.

Getting Help and Assistance (Costa Coffee)

  • BSL interpreters cannot be provided on request.
  • Language interpreters cannot be provided on request.

Entrance (Costa Coffee)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the South Zone.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a hand sanitiser.
    • There are no doors at this entrance.
    • The width of the door opening is 480cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Counter (Costa Coffee)

  • The counter is located to the right on entering Costa Coffee.
  • The counter is approximately 2m (2yd 7in) from the Costa Coffee entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

Eating and Drinking (Costa Coffee)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the Costa Coffee entrance.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold food and drinks.

Toilet with Adaptations

  • The nearest accessible toilets are located next to the South Wards reception desk.

Standard Toilet(s)

  • The nearest standard toilets are located next to the South Wards reception desk.

Related Access Guides (Ipswich Hospital)