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Urgent and Emergency Care Centre

Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

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Access Guide

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Getting To (Urgent and Emergency Care Centre)

Parking (Car Park F)

  • Car Park View
    • The car park is located at the front of the hospital grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 315cm (width) x 469cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 20m from the Central Zone - Entrance 5.
    • The most accessible route from the Blue Badge parking has a very easy slope.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the left side of the car park.

Entrance (Urgent and Emergency Care Centre)

  • This entrance is located on the south east side of the hospital site, in the Central Zone.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 115cm.
  • The height of the hand sanitiser is 111cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 165cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

Department / Service (Urgent and Emergency Care Centre)

  • Location and Access View
    • The Emergency Department is located in the Central Zone of the hospital.
    • There is step-free level access into this area.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • There is background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There is 1 consultation/medical room available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • The following facilities are available for patients: a toilet with adaptations, standard toilets and a changing places facility.

Toilet and Changing Facilities (Urgent and Emergency Care Centre)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located off the main waiting area.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free standard toilet facilities are located off the main waiting area.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located off the main waiting area.

Reception (Urgent and Emergency Care Centre)

  • The reception is located ahead as you enter the Urgent and Emergency Care Centre.
  • The distance from the Urgent and Emergency Care Centre entrance is 5m.
  • The most accessible route to reception has automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 120cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Consultation / Medical Room (Triage)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Triage.
  • The room is located to the right as you enter the department.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 195cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Lighting levels vary due to the use of large glazed walls.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located off the main waiting area.
    • The Changing Places toilet is in addition to other toilet facilities.
    • The distance from the Urgent and Emergency Care Centre entrance is 16m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 78cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 380cm (width) x 301cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet .
    • The transfer space on the right as you face the toilet is 253cm.
    • The transfer space on the left as you face the toilet is 61cm.
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a medium visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder, which cannot be reached from the toilet seat.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 58cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 187cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist/turn.
    • There is no shower seat.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 117cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 140cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 102cm .
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a clinical waste bin.
    • There are no coat hooks.
    • A privacy screen is not available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the main waiting area.
    • The distance from the Urgent and Emergency Care Centre entrance is 14m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 138cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 77cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 76cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 90cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 161cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.