You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Audley End.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout.
  • The following areas have step-free access via ramps or slopes: the ticket office and gift shop, the toilets with adaptations and the standard male toilets, some of the woodland paths and some of the play equipment in the adventure playground.
  • The following areas have stepped access: The standard female toilets, the footbridge and some of the play equipment in the adventure playground.
  • Access throughout may include uneven surfaces.
• Getting Help and Assistance View
  • There is seating available.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the toilet block to the right of the main entrance.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male step-free standard toilet facilities are located in the toilet block to the right of the main entrance.
  • The female standard toilet facilities are located in the toilet block to the right of the main entrance.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the female standard toilets and the toilets with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of the main entrance.
  • The car park is open air/surface.
  • The car park surface consists of loose chippings and unsurfaced areas.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted but have no markings.
  • There are no hatched/marked zones.
  • The nearest designated bay is 10m from the main entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope.
  • Standard parking is available in the woodland car park, which is located 200m to the left of the venue entrance.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the venue.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 119cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is located on the left as you enter the venue.
• The distance from the main entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Exit (Ticket Office). Skip to the next section.

Exit (Ticket Office)

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 119cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free access via ramp as you exit.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.

You are on Entrance (Gift Shop). Skip to the next section.

Entrance (Gift Shop)

• This entrance is located at the rear of the shop.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.
• Visitors are directed through the shop to exit the venue.

You are on Gift Shop. Skip to the next section.

Gift Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is background noise.
  • Lighting levels were even at the time of the survey.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
• Payment Counter View
  • Signage is not provided for the counter.
  • The height of the payment counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The card payment machine is portable.
  • There is not a hearing assistance system.

You are on Outdoor Spaces (General). Skip to the next section.

Outdoor Spaces (General)

• The following is available in this area: a grassed play area, woodland and a toilet block.
• Outdoor areas consist of wood bark, compact earth, rubber matting, loose stones and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout all areas.
• The following areas have step-free access via ramps or slopes: some of the pathways through the woodland.
• The following areas have stepped access: the footbridge near the main station.
• There are some seats situated along the paths for people to rest.
• The paths have gates.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the toilet block to the right of the main entrance.
  • The distance from the main entrance is 25m.
  • The most accessible route to the toilet has a steep ramp or slope.
  • There is step-free access via ramp into the facility.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • The ramp bypasses the steps.
  • There are 2 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 80cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 200cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 116cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 86cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Station Snacks). Skip to the next section.

Eating and Drinking (Station Snacks)

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• Location and Access View
  • Station Snacks is located in front of the main station.
  • The most accessible route has step-free level access and uneven surfaces.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • The seating area is covered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables.
  • The chairs and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

You are on Platforms (Main Station). Skip to the next section.

Platforms (Main Station)

• There are 2 platforms at this station.
• The following platforms have step-free level access: Platform 1.
• The platforms do not have tactile markings along the platform edge.
• The platforms do not have clear markings along the platform edge.
• Announcements on platforms are audio.
• The platforms do not have help points.
• Some platforms have seating.
• Seating available on the platforms includes: benches.
• Access to the train is via a permanent slope.
• This platform is used by passengers boarding the train. The second platform is not used by passengers.

You are on Platforms (Woodland Station). Skip to the next section.

Platforms (Woodland Station)

• There is 1 platform at this station.
• The platforms do not have tactile markings along the platform edge.
• The platforms do not have clear markings along the platform edge.
• The platforms do not have seating.
• This platform is used by passengers disembarking the train.
• There is step-free level access to this platform.

You are on Access To (Accessible Train Carriage). Skip to the next section.

Access To (Accessible Train Carriage)

• The most accessible route has manual gates.
• There is written text signage on or near the entrance.
• There is step-free level access to access the platform.
• There is a single manual gate which opens away from you.
• The width of the opening is 138cm.
• The gate has a low visual contrast.
• There is one designated accessible carriage which can accommodate one wheelchair and up to four other visitors. There is an in-built access ramp.
  This carriage can be booked in advance by contacting the office on 01799 510 726.

You are on Room (Stage Area). Skip to the next section.

Room (Stage Area)

• The room is located to the right of the main entrance.
• The distance from the main entrance is 50m.
• The most accessible route to the room has step-free level access and uneven surfaces.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The width of the opening is 185cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: benches.
• There is not a hearing assistance system.
• There is background noise in this room.
• Announcements are in person.
• Lighting levels were low at the time of the survey.

You are on Eating and Drinking (Woodland Cafe). Skip to the next section.

Eating and Drinking (Woodland Cafe)

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• Location and Access View
  • The Woodland Cafe is directly beyond the level crossing, in front of the adventure playground.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • The seating area is covered.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables and picnic tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (Forest Snacks). Skip to the next section.

Eating and Drinking (Forest Snacks)

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• Location and Access View
  • The Forest Snacks kiosk is located by the forest walk, at the rear of the venue.
  • The most accessible route has slight ramps or slopes.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • The seating area is covered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: picnic tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.

You are on Outdoor Spaces (Fairy and Elf Walk). Skip to the next section.

Outdoor Spaces (Fairy and Elf Walk)

• The following is available in this area: woodland.
• Outdoor areas consist of wood bark, compact earth and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• The following areas have step-free access via ramps or slopes: some of the pathways along the walk.
• There are some seats situated along the paths for people to rest.

You are on Outdoor Spaces (Adventure Playground). Skip to the next section.

Outdoor Spaces (Adventure Playground)

• The following is available in this area: a playground with play equipment, a grassed play area and woodland.
• Outdoor areas consist of wood bark, compact earth and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the bridge.
• The following areas have stepped access: the slides and the lookout.
• There are some seats situated along the paths for people to rest.

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• Playground View
  • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, climbing, balancing, crawling and viewing.