You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue has its own car park.
  • There is a drop-off point.
  • The nearest train station is Birchington on Sea.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: Quex House via portable ramp.
  • The following areas have stepped access: the first floor of the house.
  • The following facilities are available: a seat/chair, a designated safe space, a water bowl for assistance dogs and a manual wheelchair.
  • The venue can provide British Sign Language interpreters.
  • Staff receive the following training: Gem Course, SEND training, Disability Awareness.

You are on Parking. Skip to the next section.

Parking

• The car park is located to the front left of as you approach the Main Entrance.
• The car park is open air/surface.
• There are 3 designated Blue Badge parking bays available.
• The Blue Badge bays are signposted but have no markings.
• The most accessible route from the Blue Badge parking has uneven surfaces.
• Parking is free for all users.
• The venue has a drop-off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the building.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 133cm.
• There is a second set of double manual doors .
• The second set of doors are permanently held open.
• The width of the opening is 185cm.

You are on Counter (Admissions). Skip to the next section.

Counter (Admissions)

• The counter is located directly ahead as you enter the main entrance.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter, at a suitable height for a wheelchair user.
• There is a clearly signed fixed hearing assistance system.
• There is no (or very little) background noise in this area.

You are on Getting Around (Shop). Skip to the next section.

Getting Around (Shop)

• There is step-free level access throughout all areas.
• There is no (or very little) background noise.
• Seating available in the walkways includes: chairs without armrests and armchairs.

You are on Entrance (Museum Entrance). Skip to the next section.

Entrance (Museum Entrance)

• This entrance is located to the right as you enter the main entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 153cm.
• There is a second set of double manual doors .
• The second set of doors are permanently held open.
• The width of the opening is 145cm.

You are on Exhibition Space. Skip to the next section.

Exhibition Space

• The museum is indoors.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: gallery 3.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Display information includes: tactile, audio description, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a clearly signed portable hearing assistance system.
• Seating available in this area includes: chairs without armrests, armchairs and benches.
• Furniture available in this area includes: tables.
• There are shows/talks with designated seating for wheelchair users.
• Guided tours are available.
• There is step-free level access throughout the majority of the tour.
• The following areas of the tour have step-free access via ramps or slopes: gallery 3.
• Wayfinding signage is provided throughout the tour.

You are on Entrance (Gardens). Skip to the next section.

Entrance (Gardens)

• This entrance is located at the end of the corridor to the left of the admissions desk.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 142cm.
• There is step-free access via ramp as you enter.
• The ramp is between 75cm and 150cm wide with handrails on both sides.

You are on Outdoor Spaces (Gardens). Skip to the next section.

Outdoor Spaces (Gardens)

• The following is available in this area: woodland, formal gardens and gardens.
• Outdoor areas consist of concrete or tarmac, wood bark, grass and block paving.
• There are footpaths in some areas.
• There are seats situated along the paths for people to rest.
• The paths have uneven surfaces.
• There is a grassed slope leading down to the water fountain.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located along the corridor to the left of the admissions desk.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens by sliding.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 104cm (from the side of the toilet pan to the wall).
  • There is a pull chain flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 53cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a wall mounted towel dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • Additional features include: a mirror, coat hooks, a shelf and a baby changing table.

You are on Entrance (Quex House). Skip to the next section.

Entrance (Quex House)

• This entrance is located at the front of the old house.
• There is step-free access via a portable ramp at the entrance.
• The ramp is between 75cm and 150cm wide with no handrails.
• There are 4 steps which are unmarked, with no handrails.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 145cm.
• There is a second set of double manual doors .
• The second set of doors are permanently held open.
• The width of the opening is 152cm.
• There is step-free level access as you enter.

You are on Exhibition Space (Quex House). Skip to the next section.

Exhibition Space (Quex House)

• This attraction is indoors.
• The following areas have stepped access: the armoury and the first floor.
• Access throughout may include uneven surfaces and manual doors.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is no (or very little) background noise.
• There is a clearly signed portable hearing assistance system.
• Guided tours are available.
• The following areas of the tour have stepped access: the first floor.
• Access throughout the tour may include manual doors.

You are on Entrance (Felicity's Cafe). Skip to the next section.

Entrance (Felicity's Cafe)

• This entrance is located to the front of the café.
• There is step-free access via slope at the entrance.
• The ramp is over 150cm wide with no handrails.
• There are 2 steps which are unmarked, with no handrails.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 126cm.

You are on Eating and Drinking (Felicity's Cafe). Skip to the next section.

Eating and Drinking (Felicity's Cafe)

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• Location and Service View
  • This area has a counter where food and drink can be ordered.
  • Full table service is available.
  • Menus are handheld and online.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • There is no (or very little) background noise in this area.

You are on Toilet with Adaptations (Felicity's Café - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Felicity's Café - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located past the counter and to the left.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 92cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 95cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The toilet seat is 53cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.