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Trafford Talking Therapies

Altrincham Health and Wellbeing Centre, 33 Market Street, Second Floor, Altrincham, WA14 1PF

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Access Guide

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Getting To (Trafford Talking Therapies)

  • The most accessible route from the on street parking in front of the building has step-free level access and a dropped kerb.
  • Access to Trafford Talking Therapies is via the Altrincham Health and Welling Centre main entrance.
  • There is not a drop-off point at this entrance.
  • Trafford Talking Therapies is located on the second floor of the Altrincham Health and Welling Centre.
  • Trafford Talking Therapies is approximately 12m from the lift.
  • Enter the Altrincham Health and Welling Centre via the main entrance and proceed ahead to the lifts.
    Take a lift to the second floor.
    On exiting the lift turn left. >br> Go through the double doors and Trafford Therapies is located to the left.
  • Internally the most accessible route has step-free level access, a lift and manual doors.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.

Parking (Altrincham Health and Wellbeing Centre)

  • Car Park View
    • The car park is located on Greenwood street, under the Altrincham Health and Wellbeing Centre.
    • The car park is underground.
    • The car park surface consists of concrete.
    • The height of the restriction barrier is 200cm.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 122cm.
    • The nearest designated bay is 4m from the Altrincham Health and Wellbeing Centre lift.
    • The most accessible route from the Blue Badge parking has step-free level access and a lift.
  • Charges and Restrictions View
    • This car park is for staff, visitors, Blue Badge holders and staff permit holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
    • To gain access to the underground car park, users must validate on entry at the intercom. There is an entrance and a lift If accessing the building from the underground car park.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Market Street.
    • The Blue Badge bays are clearly marked.
    • There is also standard street parking on Market Street.

Entrance (Altrincham Health and Wellbeing Centre - Main Entrance)

  • This entrance is located at the front of the Altrincham Health and Wellbeing Centre.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 201cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 196cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Lift (Altrincham Health and Wellbeing Centre)

  • The lift surveyed is located ahead from the Altrincham Health and Wellbeing Centre main entrance.
  • The distance from the Altrincham Health and Wellbeing Centre main entrance is 17m.
  • The most accessible route to the lift has step-free level access.
  • The basement, ground, first, second and third floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 140cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.
  • There are two smaller lifts.

Stairs (Altrincham Health and Wellbeing Centre)

  • The stairs surveyed are located to the rear of the Altrincham Health and Wellbeing Centre.
  • There are double manual doors to access the stairwell.
  • The basement, ground, first, second and third floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Department / Service (Trafford Talking Therapies)

  • Location and Access View
    • Trafford Talking Therapies is located on the second floor of Altrincham Health and Wellbeing Centre.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door opens away from you.
    • The width of the opening is 87cm.
  • Getting Around View
    • There is step-free level access throughout.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Trafford Talking Therapies)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the Altrincham Health and Wellbeing Centre reception.
    • The toilet with adaptations has a transfer space on both sides.
    • The male and female step-free toilet facilities are located on the corridor to the right of the Trafford Talking Therapies entrance, on the left hand side of the corridor.

Reception (Trafford Talking Therapies)

  • The reception is located ahead from the Trafford Talking Therapies entrance.
  • The distance from the Trafford Talking Therapies entrance is 8m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • Furniture available in this area includes: coffee tables.

Consultation / Medical Room (Room 4)

  • There are 10 consultation/medical rooms available.
  • The room surveyed was; Room 4.
  • The room is located on the Trafford Talking Therapies corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Room 8)

  • There are 10 consultation/medical rooms available.
  • The room surveyed was; Room 8.
  • The room is located on the Trafford Talking Therapies corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located in the Altrincham Health and Wellbeing Centre reception.
    • The distance from the Altrincham Health and Wellbeing Centre entrance is 8m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 300cm (width) x 332cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 129cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 130cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a low visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 109cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 124cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.