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Hem Heath - Trentham

Stanley Matthews Way, Trentham, Stoke-on-Trent, St4 8AD

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Access Guide

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Overview

  • About View
    • Hem Heath is a pub in Stoke-on-Trent specialising in flame-grilled food. It is located close to the Bet365 Stadium, making it convenient for matchday visitors, and broadcasts live sports.
    • Facilities available in the venue include: a restaurant and bar, pub games area, outdoor beer garden, EV charging points, and offers a family-friendly environment.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There are 2 other entrances.
    • 2 of the other entrances have step-free access via slope.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There are garden pods available that provide a quieter space.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left as you enter through the main accessible entrance.
    • The toilet with adaptations has a left hand transfer space.
    • Ambulant toilet facilities are located in the male standard toilets.
    • Female and male step-free standard toilet facilities are located to the left as you enter through the main accessible entrance, to either side of the toilet with adaptations.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the male and female standard toilets.

Parking

  • Car Park View
    • The car park is located to the side of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 460cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 30m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 480cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Main Accessible Entrance

  • This entrance is located to the front of the building, round the side as you approach from the Blue Badge bays.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open towards you.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second, single manual door.
  • The door opens towards you.
  • There is a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The width of the opening is 100cm.
  • The door has a high colour contrast.

Bar and Restaurant

  • Location and Access View
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available via an online app.
    • Menus are handheld and available on a mobile phone app.
    • The following dietary requirements can be catered for: dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, high tables, long tables and booths.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Lighting levels are adjustable.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left as you enter the main accessible entrance.
    • The distance from the main accessible entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The width of the opening is 80cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 138cm (width) x 205cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 81cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Outdoor Seating Area

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access to this area.
    • There is a single manual door.
    • The door opens away from you.
    • There is a locked extension leaf.
    • The width of the opening is 112cm.
    • The door has a high colour contrast.
    • There is a second set of double manual doors.
    • The doors open away from you.
    • The width of the opening is 132cm.
    • The doors have a high colour contrast.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables/desks is suitable for wheelchair users.
    • The clear height under some of the tables/desks is suitable for wheelchair users.
    • There may be background noise in this area.
    • There are garden pods available that provide a quieter space.