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New Florence - Longton

Sussex Place-Lightwood Road, Longton, Stoke-on-Trent, ST3 4TP

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Access Guide

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Overview

  • About View
    • The venue offers casual dining with a varied menu, including a daily three-meat carvery served with seasonal vegetables.
    • Services available in the venue include: a restaurant, beer garden, bar with sports TV and the Wacky Warehouse play area, pool table.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is stepped access at the other entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: zone 1 in the restaurant.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways and pillars.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left as you enter the pub via the main accessible entrance.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located to the left as you enter the pub via the main accessible entrance.
    • Female and male step-free standard toilet facilities are located off the bar area.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 125cm.
    • The nearest designated bay is 20m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Main Accessible Entrance

  • This entrance is located between the Wacky Warehouse and the Pub, in front of the Blue Badge car parking bays.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open towards you.
  • The width of the opening is 168cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • The width of the opening is 175cm.
  • The doors have a low colour contrast.

Bar and Restaurant

  • Location and Access View
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a carvery counter and a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located ahead of you as you enter through the main accessible entrance, beyond the carvery counter.
    • There is step-free level access to the bar.
    • The height of the bar is 107cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • The carvery counter was surveyed.
    • The counter is located to the left of the bar counter.
    • There is step-free level access to the counter.
    • The height of the counter is 87cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available via an online app.
    • Menus are handheld and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to zone 1 in the restaurant.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, high tables, long tables and booths.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There are two booths, located to the left as you enter the main accessible entrance, which are in a quieter section of the restaurant.

Outdoor Seating Area

  • Location and Access View
    • The most accessible route has a slight slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free access via a very easy slope to this area.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, long tables and picnic tables.
    • Some tables are fixed.
    • The surface height of some of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left as you enter the pub via the main accessible entrance.
    • The distance from the main accessible entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 92cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 200cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 77cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 133cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 120cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Wacky Warehouse

  • Location and Access View
    • The Wacky Warehouse is located to the left as you enter the first set of double doors at the main accessible entrance.
    • The most accessible route has step-free level access.
    • There is a manual door along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open towards you.
    • The width of the opening is 180cm.
    • The doors have a high colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 106cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 72cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Service View
    • Full table service is not available.
    • Menus are available on a board.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Wacky Warehouse - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located within the Wacky Warehouse.
    • The distance from the Wacky Warehouse entrance is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The width of the opening is 90cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 200cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 73cm (from the side of the toilet pan to the wall).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 106cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 112cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 84cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.