You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a library, children's library, a café, community rooms, toilets and changing places facilities.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:00.
• Tuesday 09:00 - 16:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 16:00.
• Friday 09:00 - 16:00.
• Saturday 09:00 - 13:00.
• Sunday Closed.

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• Comments View
  • This venue is closed on weekends.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool Rail Station.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Westside Car Park.
  • The car park is located just of Villers Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • The Blue Badge markings are very faded.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 345cm x 475cm (11ft 4in x 15ft 7in).
  • On street Blue Badge parking is located on Thornton Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are also electric charging points in this car park.
  • The length x width of the bays were 470cm x 245cm.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 102cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 90cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
• Ramp/Slope View
  • The ramp/slope is located on either side of the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located At the front of the main entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is a set of security barriers beyond the second set of doors.
  • the width between the second set of doors is 102.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/09/2024.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Staff member present said they haven't been trained on the hearing loop, but have had some experience with it.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/09/2024.
• The hearing assistance system was working at the time of testing.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking (Food @ The Hub). Skip to the next section.

Eating and Drinking (Food @ The Hub)

• The following information is for the café.
• The café is located on the left as you enter the building,.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 8m (8yd 2ft) from the from the main entrance.
• The distance between the floor and the lowest table is 51cm (1ft 8in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are not available.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is drinks, sandwiches and cold snacks.

You are on Entrance (Children's Library). Skip to the next section.

Entrance (Children's Library)

• This information is for the entrance located to the right as you enter through the main entrance of the building.

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• Entrance View
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 102cm.

You are on Library (Children's Library). Skip to the next section.

Library (Children's Library)

• This library does have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Auxiliary aids are not available for computer users.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are Ground and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• Lift was out of order at the time of surveying, staff have reported for this to be fixed.

You are on Reception (Main Library). Skip to the next section.

Reception (Main Library)

• The desk/counter is 8m (8yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is low (76cm or lower).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/09/2024.
• The hearing assistance system was working at the time of testing.

You are on Library (Main Library). Skip to the next section.

Library (Main Library)

• This library does have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Accessible software includes Zoomtext.
• Auxiliary aids are available for computer users.
• A large text keyboard is / are available.

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• Comments View
  • The library has a self service machine.
  • The height of the scanner is approximately 77cm
  • The hight from top to bottom of the screen is 150cm.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is approximately 10m (10yd 2ft) from the the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high visual contrast between the external door and wall .
  • There is a high visual contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the reception.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 315cm x 230cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high visual contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 91cm (2ft 12in).
  • The transfer space on the left as you face the toilet is 183cm (6ft).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high visual contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high visual contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • There is a low visual contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is fixed.
  • The length of the facility changing bench is 172cm (5ft 8in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high visual contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The height of the wide paper roll dispenser is 110cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 85cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are general domestic waste and clinical waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 110cm and 140cm from the floor.
  • The lighting levels are good.

You are on Toilet with Adaptations (Ground Floor Both Transfer Sides). Skip to the next section.

Toilet with Adaptations (Ground Floor Both Transfer Sides)

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• Location and Access View
  • The toilet surveyed is located on the left as you enter through the main entrance.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 93cm.
  • The door has a locking handle (with a RADAR key to access).
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 173cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The toilet seat is 47cm from the floor.
  • There is a wash basin and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The cubicle has a waste bin and a clinical waste bin.
  • Additional features include: a full length mirror, a mirror and coat hooks.

You are on Toilet with Adaptations (First Floor Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located at the rear end of the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the reception on the first floor.
  • The door opens outwards.
  • The door is not push pad activated.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 146cm x 198cm (4ft 9in x 6ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 107cm and 140cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 76cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 115cm (3ft 9in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)