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Community Hub South

Wynard Road, Hartlepool, TS25 3LQ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the venue, past The Bistro.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located at the rear of the venue, past The Bistro.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of the venue on Wynyard Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 470cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 110cm.
    • The nearest designated bay is 11m from the entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the venue next to the car park.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 98cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead as you enter the venue.
  • The distance from the entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 99cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • The reception has glazed screens.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include doors permanently held open and manual doors.
  • Some flooring is shiny.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Library

  • This entrance is located to the left as you enter the venue.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.

Room (Hall)

  • The room is located to the right as you enter the venue.
  • The distance from the entrance is 5m.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 164cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

Eating and Drinking (The Bistro)

  • Location and Access View
    • The Bistro is located on the right as you enter the venue.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has staff who can provide assistance with ordering and a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are handheld and available on a board.
    • The following dietary requirements can be catered for: vegetarian.
    • The following are available: takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the rear of The Bistro.
    • There is step-free level access to the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The counter has windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • The Bistro is open Thursdays from 12:00 to 13:30.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right as you enter the venue, past The Bistro.
    • The distance from the entrance is 14m.
    • The most accessible route to the toilet has step-free level access.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 174cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 98cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a twist/turn tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 97cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 118cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin, a nappy/incontinence items bin and a waste bin.
    • There is one coat hook.
    • The coat hook is 128cm from the floor.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.