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Heugh Battery

Moor Terrace, Headland, TS24 0PS

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the rear of Poppy's Cafe.
    • The toilet with adaptations has no transfer space available.
    • Female and male step-free standard toilet facilities are located to the rear of Poppy's Cafe.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

Accessible Entrance

  • Access Point View
    • This access point is located at the rear of the cafe.
    • The approach to the access point has uneven surfaces.
    • The access point is not clearly signed.
    • There is step-free level access at the access point.
    • There is a single gate at this access point.
    • The gate opens away from you.
    • The gate is easy to open.
    • The width of the opening is 225cm.
    • The gate has a low colour contrast.

Gift Shop

  • Access to the Shop View
    • There is step-free access via ramp into the shop.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 83cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • Product displays/containers that may be more difficult for some to reach or open include: high shelving.
    • There is no (or very little) background noise.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located on the right of the gift shop.
    • Signage is not provided for the counter.
    • The height of the counter is 92cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 96cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Museum

  • The museum is outdoors.
  • There are interactive areas or exhibits in the museum.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the Memorial Garden, the bombardment film show, the trench exhibit, 'remember to help, helping to remember' exhibition and the magazine.
  • The following areas have step-free access via ramps: the artillery and the gift shop.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • There is no (or very little) background noise in this area.
  • Display formats include: information boards and televisions/screens.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • There are shows/talks with no designated seating for wheelchair users.
  • Guided tours are available.
  • There is not step-free level access throughout the tour.
  • The following areas have stepped access: the memorial garden, the bombardment film show, the trench exhibit, 'remember to help, helping to remember' exhibition and the magazine.
  • The following areas have step-free access via ramps: the artillery and the gift shop.
  • The tour also has uneven surfaces.
  • Wayfinding signage is not provided throughout the tour.

Artillery

  • The area is indoors.
  • This area is interactive.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Display formats include: televisions/screens and subtitles.
  • There is not a hearing assistance system.
  • There are talks with no designated seating for wheelchair users.

Magazine and Trench Exhibit

  • The area is indoors.
  • There is step-free level access throughout all areas.
  • The walls and floor have a high colour contrast.
  • The following may be experienced here: sudden loud noises.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Display formats include: information boards and televisions/screens.
  • There is not a hearing assistance system.

Poppy's Cafe

  • Location and Access View
    • The cafe is located to the left of the main entrance for the museum.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is open plan access.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to huts with tables and chairs.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests, sofas and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and picnic tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.

Outdoor Spaces (Memorial Garden)

  • About View
    • The following is available in this area: gardens and walkways.
  • Getting Around View
    • There are surfaced footpaths in some areas.
    • Surfaced footpaths consist of: concrete.
    • The majority of the surfaced footpaths are not wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There are not any seats situated along the paths for people to rest.
    • There is step-free level access throughout all areas.

Toilet with Adaptations

  • Location View
    • The toilet surveyed is located at the rear of Poppy's Cafe.
    • The distance from the accessible entrance is 3m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a sliding bolt lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 238cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a spatula flush for the toilet.
    • The flush is on the left as you face the toilet.
    • There is a horizontal grab rail on the left as you face the toilet.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the right as you face the toilet.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the right as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 83cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 90cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 102cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 125cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 104cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.