Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located opposite the Civic Centre.
- The nearest step-free train station is Hartlepool.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors, doors permanently held open and narrow walkways.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language Interpreters can be requested prior to your visit.
- Documents are available in the following formats: different languages (on request), audio (on request), Braille (on request) and large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located on Victoria Road opposite the Civic Centre.
- The name of the car park is Open Market.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located on Victoria Road at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 142cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
Reception
- The reception is located ahead as you enter the building.
- The distance from the entrance is 6m.
- There is step-free level access to reception.
- The height of the reception desk is 75cm.
- There is not a lowered section at the desk.
- The reception has glazed screens, windows and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include narrow walkways, manual doors and doors permanently held open.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Some signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels vary due to the size of the space.
Seating Area (Waiting Room)
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Location and Access
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- The waiting room is to the left of reception.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 88cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Room (Statutory Ceremonial Room)
- The room is located within the Civic Suite to the right of reception.
- The distance from entrance is 36m.
- The most accessible route to the room has manual doors, doors permanently held open and step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 78cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Room (Registration Office E)
- The room is located to the left of reception at the rear of the waiting room.
- The distance from the entrance is 8m.
- The most accessible route to the room has step-free level access and manual doors.
- There is numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 90cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The desks are fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- There is a similar Registration Office next to this.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right of reception.
- The distance from the entrance is 14m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial, tactile and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 144cm (width) x 223cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 100cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 102cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 114cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 98cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 96cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.