Access Guide
Overview
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About
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- The venue is a museum consisting of a collection of heritage buildings with a restored water-powered flour mill and local history galleries.
- Services available in the venue include: a museum, working mill and a cafe.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Hatfield Station.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight ramp at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is 1 other entrance.
- There is stepped access at the other entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the upper level of the Mill.
- There is a manual door along one of the circulation routes.
- Access throughout may include narrow walkways and permanent physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
Parking
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Car Park
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- The car park is located off Bush Hall Lane.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is signposted but has no markings.
- The nearest designated bay is 35m from the Mill entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for staff, students, visitors and Blue Badge holders only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located within the main museum and the Old Pump House.
- The transfer space varies between toilets with adaptations.
- Shared step-free standard toilet facilities are located within the main museum and the Old Pump House.
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Changing Facilities
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- Parent and baby changing facilities are located within the main Mill museum.
Room (The Old Pump House)
- The room is located ahead of the Blue Badge bay.
- The distance from the Blue Badge bay is 8m.
- The most accessible route to the room has a slight ramp.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free access via a ramp into the room.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are handrails on both sides.
- There are double manual doors.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 114cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- There is a sink unit with mixer tap available in this room.
Entrance (The Mill Museum)
- This entrance is located 30 metres from the Blue Badge bay at the front of the Mill.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There is a handrail on the left going up.
- There is a bell at a height of 104cm.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 91cm.
- The door has a low colour contrast.
- The bell needs to be rung for a staff member to give access via this entrance.
Toilet with Adaptations (Left Hand Transfer-The Mill Museum)
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Location
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- The toilet surveyed is located ahead after the accessible entrance.
- The distance from the entrance is 2m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 192cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 67cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on top of the cistern.
- There is a horizontal grab rail on the right as you face the toilet.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the left as you face the toilet.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the left as you face the toilet.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 75cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 94cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 84cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 175cm from the floor.
- The height of the baby change facility when in use is 90cm.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Right Hand Transfer - Old Pump House)
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Location
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- The toilet surveyed is located ahead of the Blue Badge bay in the car park next to The Old Pump House hall.
- The distance from the Blue Badge bay is 20m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 82cm.
- There is a second door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- The door has a locking handle.
- Internally the door has a low colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 171cm (width) x 226cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 103cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin has a twist/turn mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 85cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 85cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Shop (and Reception)
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Access to the Shop
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- There is one step into the shop.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 7cm.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 72cm.
- The door has a low colour contrast.
- The shop can also be accessed via the museum.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- There may be background noise.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Payment Counters and Checkouts
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- The payment counter is located ahead as you enter.
- Signage is not provided for the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has screens which may affect the ability of someone to lip read.
- The card payment machine is at a height of 96cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Exhibition Space (The Mill Museum)
- The museum is outdoors.
- There are interactive areas or exhibits in the museum.
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor colour contrast varies between low and high.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
- Display formats include: pictorial.
- There is not a hearing assistance system.
- Seating available in this area includes: chairs without armrests and stools.
- Furniture available in this area includes: tables and coffee tables.
- There are talks with no designated seating for wheelchair users.
- The tour is self-guided but volunteers/staff are available to provide additional information.
- There is step-free level access throughout the majority of the tour.
- The following areas have stepped access: upper level in the Mill.
- The tour also has uneven surfaces and narrow walkways.
- Wayfinding signage is not provided throughout the tour.
Stairs (Access to Top of the Mill)
- The stairs are located within the Mill section of the museum.
- Upper Mill level can be accessed by these stairs.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm-45cm.
- The steps have open risers.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Eating and Drinking (The Millers Tea Room)
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Location and Access
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- There is step-free access via a portable ramp into this area.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 79cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second, single manual door.
- The door is permanently held open.
- The width of the opening is 71cm.
- The door has a low colour contrast.
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Order and Payment
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- This area has a counter where food and drink can be ordered.
- The service counter was surveyed.
- The counter is located to the right as you enter the cafe.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The card payment machine is at a height of 96cm.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menu types include: wall-mounted.
- The following dietary requirements can be catered for: dairy free and vegetarian.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Seating Area
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- The seating area is both inside and outside.
- The outdoor seating area is partially covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables and picnic tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
