You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the London Hilton on Park Lane AccessAble access guide please click here (new tab).
  • For the London Hilton on Park Lane AccessAble access guide please click here (new tab).
• Conference Facilities Information View
  • The conference facilities are located on the first, second and fourth floors.
  • Facilities include; a business reception, a conference hall, meeting rooms, accessible toilets and standard toilets.
  • There are 11 conference / meeting rooms.
  • A portable hearing assistance system is available on request.
  • The hearing assistance system was not tested at the time of the survey.
  • The hearing assistance system was working at the time of testing.
  • In addition to the meeting rooms, the Grand Ballroom can accommodate up to 1350 guests.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and shower chairs.
• To obtain mobility aids please contact a member of staff.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located outside the back lobby entrance, using the car park entrance off Hertford Street.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • It is also possible to drop-off at the main entrance, where there is a member of staff on duty.
    However, there are double yellow line parking restrictions in this area which limit waiting.
    There are dropped kerbs between the road and pavement in this area.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located below the hotel on levels B2 and B3. The vehicle entrance is on Hertford Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 190cm.
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the hotel.
  • There are six on-street pay by phone standard parking bays opposite the main entrance of the hotel.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located next to the doors from the parking area to the car park lift/stair lobby.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the exit to lift/stair lobby.
• Comments View
  • Assistance may be required with the manual heavy doors between the car parking areas and the lift/stair lobby.
  • There is a height restriction barrier of 249cm at the entrance to the car park and drop-off area.
  • There is a height restriction of 190cm for the underground parking levels.
  • The Blue Badge bays are on level B2.
  • The hotel and its car park are within the Central London Congestion Charge Zone and the Ultra-Low Emission Zone.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located in the lobby of the underground parking levels.
  • The stairs are approximately 15m from the back lobby entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are back lobby drop-off and entrance, parking levels 2B and 3B.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located from the car park lift/stair lobby to the covered drop-off area at the back lobby entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 15m from the back lobby entrance.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are L (back lobby drop-off and entrance), parking levels 2B and 3B.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 79cm.
• The dimensions of the lift are 109cm x 138cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Park Lane.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'London Hilton on Park Lane'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 141cm.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 70cm.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is also a revolving door next to this one.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • The door operated by push pad is to the left of the revolving door.
    Both the first and second doors are operated by one push pad.
    There are manual single sets of doors to the right of the revolving door.
• Ramp/Slope View
  • The ramp/slope is located to the left as you enter.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 150cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead after the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Outside Access (Back Lobby Entrance). Skip to the next section.

Outside Access (Back Lobby Entrance)

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• Entrance View
  • This information is for the entrance located at the covered drop-off area and entrance to the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'REVERY BAR'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 208cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 238cm.
  • The bollards do not contrast visually with the flooring.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lift (Back Lobby Lift). Skip to the next section.

Lift (Back Lobby Lift)

• There is a lift for public use.
• The lift is located on the left side of the back lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m from the back lobby entrance.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 149cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift doors open automatically towards you.

You are on Other Floors (Back Lobby to First Floor). Skip to the next section.

Other Floors (Back Lobby to First Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located from the back lobby and rear of the main lobby to the first floor.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are back lobby, main lobby, first floor and first floor ballroom level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • The first five steps up between the back lobby and the main lobby have a marble tile surface and are clearly marked.
  • From the main lobby level upwards, the stairs have a carpet surface and the step nosings are not clearly marked.
  • There is a platform lift to overcome the short flights of stairs between the back lobby and the main lobby and between the ballroom and main first floor level.
  • The main lifts overcome the stairs from lobby to first floor.

You are on Lift (Lobby - Main Lifts). Skip to the next section.

Lift (Lobby - Main Lifts)

• There is a lift for public use.
• The lift is located at the rear of the lobby, ahead from the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 25m from the main entrance.
• There are 3 other lifts in this location.
• The lift surveyed was C.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B1, 0, 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 and 28.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm.
• The dimensions of the lift are 170cm x 158cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lighting levels in the lift are good.

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• Comments View
  • The lift destination is selected before entering the lift.
  • In the lobby there are free-standing touchscreens.
  • These are in addition to the wall-mounted call controls which have tactile markings.
  • There is a button with a wheelchair symbol which gives audible instructions.
  • Within the lift car the only buttons are to open and close the doors.
  • These have tactile and Braille markings.
  • Note that the hotel does not have a level 3.

You are on Lift (First Floor to Grand Ballroom). Skip to the next section.

Lift (First Floor to Grand Ballroom)

• There is a lift for public use.
• The lift is located to the right as you exit the main lifts on the first floor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m from the main lifts.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 125cm.
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Event Room(s) / Space(s) (Grand Ballroom). Skip to the next section.

Event Room(s) / Space(s) (Grand Ballroom)

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• Access to the Room View
  • The room surveyed was the Grand Ballroom.
  • The Grand Ballroom is located on the first floor mezzanine level.
  • There is wayfinding signage for the room.
  • There is not clear signage for the room(s) (on or near the door).
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • The hearing assistance system is not signed.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The Grand Ballroom is one of the largest ballrooms in London.
    It can accommodate up to 1350 guests for receptions.
    It is used for dinners and weddings and can be set out in a variety of formats.
    The ballroom can be divided into three smaller spaces.
    Level access to the Grand Ballroom is via the main lobby lifts to the first floor, then the wheelchair stairlift down the short flight of stairs to the mezzanine level.
  • The Harvest Suite and Wellington Ballroom are located on the main first floor level.
    The Crystal Palace Room is located on the second floor.
    These can be used for conferences, receptions and dinners and the rooms set out in a variety of formats.

You are on Conference Room(s) (Wellington Ballroom / Harvest Suite). Skip to the next section.

Conference Room(s) (Wellington Ballroom / Harvest Suite)

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• Access to the Room View
  • The room surveyed was the Wellington Ballroom / Harvest Suite.
  • The Wellington Ballroom / Harvest Suite is located on the 1st floor, just beyond the lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 178cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 106cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
  • The high tables are 86cm high.

You are on Conference Room(s) (Crystal Palace). Skip to the next section.

Conference Room(s) (Crystal Palace)

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• Access to the Room View
  • The room surveyed was Crystal Palace.
  • Crystal Palace is located on the 2nd floor, to the right as you exit the lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
• Comments View
  • There are a second set of doors to this room. These open towards you to a width of 160cm.

You are on Toilet with Adaptations (First Floor Lobby - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor Lobby - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left, off the first floor lobby and within the accessible / parent and baby room.
  • This accessible toilet is approximately 15m from the main lifts.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 230cm x 252cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 165cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 141cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm.
  • The contrast between the towel dispenser and the wall is high.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is high.
• Comments View
  • The automatic door from the first floor lobby leads to a corridor which is shared with the parent and baby room.
  • The button for the automatic door is 110cm high.

You are on Parent and Baby Room (First Floor Lobby). Skip to the next section.

Parent and Baby Room (First Floor Lobby)

• There is a parent and baby room for public use.
• The parent and baby room is located off the first floor lobby, through the same automatic door as the first floor lobby toilet with adaptations.
• The parent and baby room is approximately 15m from the main lifts.
• There is step-free access into the parent and baby room.
• A Hilton Team Member does not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (First Floor Lobby). Skip to the next section.

Standard Toilet(s) (First Floor Lobby)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off the first floor lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The ambulant toilet is within the female toilet.

You are on Counter (Welcome Podium). Skip to the next section.

Counter (Welcome Podium)

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• Counter View
  • The counter is located straight ahead as you exit the lift on the 4th floor.
  • The counter is approximately 5m from the lifts.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Seats are not available for guests at the counter.
  • There is not a hearing assistance system.
  • The type of flooring in this area is tiles.
• Comments View
  • Guests are shown directly to their booked meeting room on arrival.

You are on Eating and Drinking (Break Out Area). Skip to the next section.

Eating and Drinking (Break Out Area)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located on the 4th floor, beyond the welcome podium.
  • There is step-free access to the lounge.
• Service and Menus View
  • There is a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
• Service Counter(s) View
  • There is not a clear knee recess beneath the low/lowered section of the counter.
• Self-Service Counter(s) View
  • The height of the counter is 92cm.
  • The type of flooring in this area is wood.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • If given prior notification, Hilton Team Members can make a table accessible to wheelchair users.
  • The surface height of the lowest table is 69cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • There are also coffee tables, armchairs and stools.
  • The type of flooring in this area is carpet and wood.
  • The lighting levels are good.

You are on Conference Room(s) (Serpentine Suite). Skip to the next section.

Conference Room(s) (Serpentine Suite)

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• Access to the Room View
  • The room surveyed was the Serpentine Suite.
  • The Serpentine Suite is located on the 4th floor, to the left of the welcome podium.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 132cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are potential trip hazards within the room.
  • Potential trip hazards are exposed wires by the TV.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
  • The key card reader is 110cm high.
• Comments View
  • All meeting rooms are signed via a display screen next to the door, which can be customised to the client's design.

You are on Conference Room(s) (Marlborough Suite). Skip to the next section.

Conference Room(s) (Marlborough Suite)

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• Access to the Room View
  • The room surveyed was the Marlborough Suite.
  • The Marlborough Suite is located on the 4th floor, to the left of the welcome podium.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no chairs with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
  • All meeting rooms are signed via a display screen next to the door, which can be customised to the client's design.

You are on Conference Room(s) (Nelson Suite). Skip to the next section.

Conference Room(s) (Nelson Suite)

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• Access to the Room View
  • The room surveyed was the Nelson Suite.
  • The Nelson Suite is located on the 4th floor, to the right of the welcome podium.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no chairs with armrests on both sides within the room.
  • There are potential trip hazards within the room.
  • Potential trip hazards include exposed wires under the table.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
• Comments View
  • All the meeting rooms are signed via a display screen next to the door, which can be customised to the client's design.