Access Guide
Getting Here
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By Road
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- HMS Belfast is located in the centre of London, within the congestion charge zone.
It is located off The Queen's Walk which is a pedestrianised walkway.
There are various routes through London to get to HMS Belfast. - HMS Belfast doesn't have its own parking.
There are public car parking facilities in central London. The access and facilities at these car parks will vary.
- HMS Belfast is located in the centre of London, within the congestion charge zone.
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By Bus
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- There are bus stops located on Tooley Street. The bus stops are approximately 300m from HMS Belfast.
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By Train
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- The nearest Railway Station is London Bridge.
- There is step-free access via lift at London Bridge Station from the platform.
The station is approximately 550m from HMS Belfast.
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By Underground
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- The nearest underground station is London Bridge.
- There is step-free access from both Jubilee and Northern Lines.
The station is approximately 550m from HMS Belfast.
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By River
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- London Bridge City Pier is located 200m from HMS Belfast.
Access on to the boats using the pier will vary depending on the service provider.
- London Bridge City Pier is located 200m from HMS Belfast.
Getting Help and Assistance
- Accessibility at HMS Belfast please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- Assistance dogs are welcome and will have no problem navigating the deck. However, the nature of the ship will make access to some of the areas below decks extremely difficult.
- All visitors are provided with a free hand-held personal multimedia guide.
Earpieces are available in English, Dutch, Italian, Polish, Spanish, German, Mandarin, Russian, and French.
Outside Access (Ticket Office)
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Entrance
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- This information is for the entrance located off The Queen's Walk.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Ticket Office'.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the opening is 127cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located to the right of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance and to the left of the entrance.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Step(s)
- There is a/are step(s) located off the Queen's Walk.
- There is/are 15+ step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- The depth of the steps are 29cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- There is a standard lift to overcome the step(s).
- When the HMS Belfast - Pavilion building is closed, please speak to a member of staff regarding using the lift to access the Bar.
Lift
- There is a lift for public use.
- The lift is located to the left after you enter pavilion, next to the ticket counter.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 8m (8yd 2ft) from the pavilion entrance.
- The lift is a standard lift.
- A member of staff needs to be notified for use of the lift.
- The floors which are accessible by this lift are Pavilion to Bar @HMS Belfast.
- There are manual, single doors which may be difficult to open to access the lift lobby on the first floor.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
Eating and Drinking (The Bar @HMS Belfast)
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Location and Access
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- The following information is for the bar.
- The bar is located on the first floor of the Pavilion.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service and a bar where drinks can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: written wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system.
- There is a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 109cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the lowest table is 50cm.
- The surface height of the highest table is 100cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are coffee tables and high tables.
- The type of flooring in this area is wood.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the left of the ticket counter.
- This accessible toilet is approximately 5m (5yd 1ft) from the Pavilion entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Dimensions and Features
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- The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 79cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet has a cistern.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is high.
- The lighting levels are moderate to good.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm (3ft 1in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 100cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located next to the lift.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 1m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
