Access Guide
Overview
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About
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- Facilities available in the venue include: a leisure pool with slopping beach entry and flumes, spa jacuzzi, toddlers paddling pool, sauna, steam room, fitness suites and changing facilities.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking.
- The nearest train station is Upper Holloway.
- The nearest underground station is Archway.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the changing facilities, pool entry, spa jacuzzi and flume.
- The following areas have stepped access: the route to the toddler pool and pool viewing area seating.
- Access throughout may include manual doors and doors permanently held open.
- The ground and first floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- Additional equipment which can be borrowed or hired includes: an electric mobile hoist, pool hoist for the spa, and a water wheelchair.
- Documents are available in the following formats: large print and different languages.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- Toilets with adaptations are located on the right side of the gym on the first floor.
- The toilet with adaptations has a left hand transfer space.
- Ambulant toilet facilities are located within each changing area.
- The male and female step-free toilet facilities are located within each changing area.
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Changing Places and Changing Facilities
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- The changing facilities which have adaptations are located on the ground floor, on the left after passing through the security barriers.
- Standard changing facilities are located on the ground floor, on the left and right at the end of the corridor after passing through the security barriers.
- Parent and baby changing facilities are located on the ground floor, within the wet side changing area.
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Washroom and Shower Facilities
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- Standard shower facilities are located within each changing area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
Entrance
- This entrance is located on MacDonald Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
Reception
- The reception is located ahead as you enter the building.
- The distance from the entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 120cm.
- There is not a lowered section at the desk.
- The reception has windows.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 129cm to 139cm from the floor.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
- There are security barriers with a wider opening which are operated by key card.
- The height of the key card scanner is 103cm.
The width of the standard barrier is 60cm.
The width of the wider barrier is 91cm.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the route to changing areas and entry into pool.
- The following areas have stepped access: the route to the toddler pool and pool viewing area seating.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny.
- The visual contrast between the walls and floor varies between low and high.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Pool
- This is an indoor wave pool.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: access into the pool, the routes to the flume and spa jacuzzi.
- The following areas have stepped access: access to the spa pools.
- Access throughout this area may include slippery surfaces.
- Some flooring is patterned.
- Seating available around the pool includes: benches.
- The seating is fixed.
- There is an emergency alarm at poolside.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable.
- Access into the water is via a ramp.
- The ramp has no handrails.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: manual hoist and submersible wheelchair.
- Additional facilities include: a jacuzzi and a children's pool.
- The ramp into the pool has a slight gradient.
Changing Room with Adaptations (Wet Side - Left Hand Transfer)
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Location and Access
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- The changing room surveyed is located to the left after the security barriers at reception, along the corridor and on the left.
- The distance from the entrance is 10m.
- The most accessible route to the changing room has step-free level access.
- There is step-free level access into the changing room.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 76cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a low visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a changing table/bench, a chair/stool, a toilet, a wash basin, a wheel-in shower and a portable hoist.
- The dimensions of the changing room are 226cm (width) x 350cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it, however it is obstructed.
- The lateral transfer space is 62cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 93cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 89cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The changing room has a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 120cm from the floor.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 47cm from the floor.
- The shower controls are lever mixer.
- There is a grab rail and a dropdown rail for the shower.
- The shower grab rail has a high visual contrast.
- The shower dropdown rail has a low visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
- There is a similar changing room with adaptations to the right of this one.
Changing Area (Wet Side)
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Changing Area
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- The male changing area was surveyed.
- The changing area is located to the left after the security barriers at reception, along the corridor and on the right.
- The distance from the entrance is 15m.
- The most accessible route to the changing area has slight ramps or slopes.
- There is step-free level access into the changing area.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 180cm.
- Internally the door has a low visual contrast.
- Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 81cm.
- Lighting levels were even at the time of the survey.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are ambulant toilet facilities available.
- The ambulant cubicle has a dropdown rail on the left.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a push tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is no shower seat.
Changing Area (Dry Side)
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Changing Area
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- The male changing area was surveyed.
- The changing area is located to the left after the security barriers at reception, along the corridor and on the left.
- The distance from the entrance is 14m.
- The most accessible route to the changing area has slight ramps or slopes.
- There is step-free level access into the changing area.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 87cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: toilets, showers, a changing bench and lockers.
- There are lockers at a suitable height for a wheelchair user.
- Lighting levels were even at the time of the survey.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are ambulant toilet facilities available.
- The ambulant cubicle has horizontal grab rails on both sides.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is a flip-down shower seat.
- There is a grab rail for the shower.
- The shower seat is 54cm high.
Lift
- The lift surveyed is located immediately after the security barriers on the left.
- The distance from the entrance is 6m.
- The most accessible route to the lift has step-free level access.
- The ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 82cm.
- The internal dimensions of the lift are 136cm (width) x 138cm (depth).
- The internal lift control buttons have tactile markings and Braille markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing.
- Lighting levels were low at the time of the survey.
Stairs
- The stairs surveyed are located immediately after the security barriers on the left.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Gym
- The gym is located on the first floor, ahead as you exit the lift.
- There is step-free level access into the gym.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 122cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: access to the upper gym level.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Stairs (Upper Gym Level)
- The stairs surveyed are located to the left after entering the gym.
- There are 19 steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Seating Area (Pool Viewing - First Floor)
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Location and Access
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- The step-free route to the pool viewing area is via the lift, then through the gym. A member of staff is able to assist with doors if required.
- The most accessible route has step-free level access and manual doors.
- There is step-free level access into this area.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 74cm.
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Seating Area
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- There is step-free level access throughout the seating area, this may include the use of a lift.
- The following areas have stepped access: the lower tier seats.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- The chairs are fixed.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor, to the left as you enter the gym.
- The distance from the lift is 12m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 148cm (width) x 226cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 96cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 84cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 109cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 73cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Exit
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There is a single automatic door at this exit.
- The door opens away from you.
- The width of the opening is 118cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
