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Islington Citizens Advice

222 Upper Street, Islington, London, N1 1XR

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Access Guide

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Introduction

  • Comments View
    • The Advice Line telephone number 0808 278 7836 is open from Monday – Friday 10:00 - 16:00.

Getting Here (Islington Council - Customer Centre)

  • Located on Upper Street (A1) opposite Compton Terrace Gardens. The A1 Holloway Road is approximately 0.2 mile away via Upper Street (A1). This gives you direct links to the M1 and M25 to the north and Central London to the South.
  • There is a car park for staff only at the rear of the venue with 3 Blue Badge bays and limited standard parking bay available. There are very limited Blue Badge bays available on the surrounding side roads due to the red routes around the area.
  • There is a bus stop within 150 metres of the venue.
  • The nearest bus stop is 74 metres from the venue on Upper Street (A1).
    There are direct buses available to Friern Barnet, Archway, Hackney Wick, Blackfriars, London Bridge and Hackney.
  • For more information on TFL Buses please click here (opens new tab).
  • The nearest Railway Station is Highbury & Islington.
  • Highbury & Islington is approximately 0.2 mile from the venue. There are direct services available to Moorgate, Finsbury Park, Watton at Stone, Hertford North, Welwyn Garden City, Stratford, Clapham Junction and many other stations.
    Platforms 1, 2, 7 and 8 are for London Overground train and are step free but Platforms 3, 4, 5 and 6 are underground. Underground platforms do not have step free access.
  • For more information on London Overground please click here (opens new tab).
  • For more information on Great Northern Railway please click here (opens new tab).
  • The nearest underground station is Highbury & Islington.
  • Highbury & Islington is approximately 0.2 mile from the venue. There are direct services available on the Victoria Line to Central London, Brixton and Walthamstow Central.
    There is step free access via lift at this station.
  • For more information on London Underground (Victoria Line) please click here (opens new tab).

Opening Times

  • Monday 10:00 - 16:00.
  • Tuesday 10:00 - 16:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Upper Street.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The on street standard parking bay(s) is/are located on Laycock Street.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Parking is permit holders only between 08:30 - 18:30 Monday to Friday and 08:30 - 13:30 Saturday.
    • Match day only additional controls are 06:30 - 20:30 Monday to Friday, 13:30 - 16:30 Saturday and 12:00 - 16:30 Sunday and bank holidays.
    • Photographs 1 and 2 show Blue Badge parking.
    • Photographs 3 and 4 show on-street standard parking.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building, off Upper Street.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Islington Customer Centre'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 213cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

Reception (Ground Floor)

  • The reception point is located ahead of the main entrance.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a knee recess beneath the counter.
  • The dimensions of the knee recess are; width 169cm, depth 31cm and height 70cm.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing system.
  • The hearing assistance system was not tested at the time of the survey.
  • The type of flooring in the reception area is tiles.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed .
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Entrance (Citizens Advice)

  • This information is for the entrance located to the right of the main entrance to the Customer Centre.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 71cm.
  • Comments View
    • Visitors are requested to knock and wait for the door to be opened from the inside.

Inside Access (Citizens Advice)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 07/02/2024.
  • The hearing assistance system was working at the time of testing.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There is a waiting area just inside the entrance.
    • There is seating with armrests on both sides.
    • There is a coffee table with a surface height 70cm from the floor.
    • There are 8 consultation desks in the area.
    • The desks are located straight ahead on the left and right after the entrance.
    • The nearest desk is approximately 3m from the entrance.
    • Some desks are clearly visible from the entrance.
    • There is step-free access to the desks.
    • There is a clear unobstructed route to the desks.
    • The lighting levels at the desks is good.
    • The distance between the floor and the underside of the desks is 73cm.
    • None of the desks have clear space under them.
    • There is also a meeting pod available for privacy.
    • The door into the pod is single and opens by sliding.
    • The door is easy to open.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is seating with armrests available in the pod.

Toilet with Adaptations (All Gender - Ground Floor - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 178cm x 285cm (5ft 10in x 9ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 132cm (4ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 107cm and 153cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a low colour contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.
  • Comments View
    • There is a foot wash basin available within the facility.
    • The height of the foot wash basin is 60cm.
    • The foot wash basin tap type is lever.
    • There is not a mixer tap.

Standard Toilet(s) (Ground Floor)

  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left of the reception desk.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right of the reception desk.
    • The male toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance to the Customer Centre.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the male toilets are good.
  • Comments View
    • The ambulant cubicle in the female standard toilets has a dropdown rail on the right hand side of the toilet.
    • The ambulant cubicle in the male standard toilets has a dropdown rail on the left hand side of the toilet.

Additional Info (Citizens Advice)

  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.