You are on Summary. Skip to the next section.

Summary

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• Service View
  • The Claus Moser building is located up the hill from Union Square, alongside Central Drive.
• Building View
  • Services / Facilities within the building include; meeting rooms, computer laboratories, group and collaborative offices, and quiet spaces.
  • Services include the Accommodation and Customer Service Team, Student Counselling Services, the Chaplaincy Team, Heads of Service offices; plus the Vice-Chancellor's Office, and the University Committee Room.
  • There is a drop-in service available during the day or in the evening, either in person or online.
    For specific service availability, see the contact page here (opens a new tab).
• Location of Toilet/Changing Facilities View
  • Accessible toilet facilities are located on the ground floor to the left of reception, and on the first floor, left out of the lift.
  • Female standard toilet facilities are located on the ground floor to the left of reception, and left out of the lift on the first and second floors.
  • Male standard toilet facilities are located on the ground floor to the left of reception, and left out of the lift on the first and second floors.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Useful Information. Skip to the next section.

Useful Information

• To see more information on Disability support and inclusion please click here (opens new tab).
• Telephone Number: 01782 733950.
• Email: support.dds@keele.ac.uk.
• To see more information on Student Services please click here (opens new tab).
• Telephone Number: 01782 734481.
• Email: student.services@keele.ac.uk.
• To see more information on Counselling and Mental Health Support please click here (opens new tab).
• Telephone Number: 01782 734187.
• Email: counselling@keele.ac.uk.
• To see more information on Accommodation please click here (opens new tab).
• Telephone Number: 01782 733065.
• Email: accommodation@keele.ac.uk.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Keele University is located between Junctions 15 and 16 on the M6, just west of Stoke-on-Trent and Newcastle-under-Lyme. The Campus is located just off the A525 road from Newcastle-under-Lyme to Whitchurch.
  • Blue Badge holders are able to park in the designated bays throughout the campus. There are Pay and Display car parks available to visitors throughout the campus. Staff require a permit, and can park in the specified staff car parks on campus. Students living off campus are able to purchase a parking permit to park in the student parking zones. Students resident on campus are not permitted to bring a car unless they are studying certain specified courses which require attendance on placements off campus (e.g. medicine, nursing).
• By Bus View
  • There is a bus stop within 150 metres of the building.
  • Bus 25 accesses the campus from Stoke-on-Trent Railway Station. Bus 85 stops at Keele Village and Barnes Hall from Crewe Railway Station.
  • For more information on first bus services please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Stoke-on-Trent.
  • Stoke-on-Trent Station is 5 miles away and Crewe Station is 12 miles from the campus. These stations are served by a number of train companies, including Virgin and London Midland.
  • For more information on West Midlands Railway please click here (opens new tab).
  • For more information on E M R services please click here (opens new tab).

You are on Building Parking. Skip to the next section.

Building Parking

• The building does not have its own dedicated parking.

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• Site/Campus Car Parks View
  • There is a site/campus car park for staff, students and visitors within approximately 200m.
  • The name of the car park is E2 or C11.
  • The car park is located off Keele Hall Road near Union Square for E2, and Keele Hall Road from The Covert for C11.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• Drop Off Point View
  • There is not a designated drop off point.

You are on Site/Campus Car Park (Pay and Display Car Park E2). Skip to the next section.

Site/Campus Car Park (Pay and Display Car Park E2)

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• Car Park View
  • The car park is located Off Keele Hall Road.
  • The nearest building(s) to this car park is/are Darwin building and the Student's Union.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Designated Blue Badge parking bays are available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 3 designated Blue Badge parking bay(s) within this car park.
  • The dimensions of the designated parking bay(s) are 238cm x 450cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zone is 125cm wide.
  • The dimensions of the designated bays do not vary in size.
• Charges and Restrictions View
  • This car park can be used by anybody.
  • Parking charges apply for all except Blue Badge holders.
  • Signs are provided to give information on parking charges/restrictions.
  • Signs are clearly presented.
  • Payment machines are located throughout the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Payment can be made by phone.
  • To see more information on parking policies please click here (opens new tab).
• Drop Off Point View
  • There is not a designated drop off point in this car park.
• Car Park Access View
  • There is step free access from this car park.
  • Buildings are clearly signposted from this car park.
  • There is a campus map available within the car park.
  • The nearest designated bay is 35m (38yd 10in) from the Student's Union building main entrance.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 10+ unmarked step(s), with a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• Comments View
  • The slope with a steep gradient is as accessed from car park E2 via Union Square.
    
  • There is alternative access on a slope with a very easy gradient via Central Drive from car park C11 for the Huxley and William Smith buildings.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • This entrance gives access to the ground floor.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Student Services Hub'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 95cm.
  • The main door(s) open(s) automatically (towards you).
  • There is a push pad/button to enter the main automatic doors.
  • The entry push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • There is a push pad/button to enter and exit the main automatic doors.
  • The entry push pad or push button is 90cm from floor level.
  • The exit push pad or push button is 85cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception (Student Services Hub). Skip to the next section.

Reception (Student Services Hub)

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• Reception View
  • The reception point is located straight ahead from the main entrance.
  • The reception point is approximately 7m (7yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors at/behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 73cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a clear knee recess beneath the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/09/2024.
  • The hearing loop was working at the time of testing.
  • There is wayfinding signage available at/close to the reception.
  • The type of flooring in the reception area is laminate.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the building .
• Circulation View
  • There are no doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are provided in corridors/walkways.
  • There is low visual contrast between the walls and floor in all corridors/walkways.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is provided.
  • Floor plans/maps are available.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on the right after the main entrance.
• Audio View
  • This venue does not play background music in communal areas.
  • There is not a hearing assistance system in the communal areas of the building.

You are on Safe Place. Skip to the next section.

Safe Place

• The designated place of safety is located on the right after the main entrance.
• There is a single, heavy door which opens away from you (push).
• The width of the door opening is 86cm.
• There is are chairs with armrests on both sides within the room.
• There is a table with an underside 70cm above the floor.
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The room does not have an unobstructed minimum turning space of 150cm x 150cm.

You are on Lift. Skip to the next section.

Lift

• The lift is located on the left after the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2.
• The weight limit for the lift is 630kg.
• There are manual, heavy, single doors to access the lift lobby on the second floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 140cm x 110cm (4ft 7in x 3ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.

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• Comments View
  • A key card is required to access the second floor beyond the lift lobby.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located on the left after the main entrance.
  • The stairs are approximately 3m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by the stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor to the left of reception, along the corridor.
  • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 132cm x 210cm (4ft 4in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 61cm (2ft).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 117cm (3ft 10in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Comments View
  • There is a similar facility in the same location on the first floor.
    
  • The facility on the first floor does not have a vertical grab rail on the transfer side of the toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left of reception, along the corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the main entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 92cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.