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Ashen Drive Library

Ashen Drive, Dartford, Kent, DA1 3LY

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday 12:00 - 17:00.
  • Tuesday 09:00 - 13:00.
  • Tuesday 14:00 - 17:00.
  • Wednesday Closed.
  • Thursday 09:00 - 13:00.
  • Thursday 14:00 - 17:00.
  • Friday Closed.
  • Saturday 10:00 - 14:00.
  • Sunday Closed.

Parking

  • The venue does not have its own parking facilities.
  • There is standard on street parking on Ashen Drive.
  • There is not a/are not clearly marked drop-off point(s).

Approach (Main Entrance)

  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Entrance (Ashen Drive Library Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Ashen Drive Library'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 112cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 72cm.
  • The ramp/slope is located in front of the entrance doors.
  • The gradient of the ramp/slope is slight.
  • There is not a level landing at the top of the ramp/slope.

Reception

  • The reception point is located directly ahead of the entrance doors.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/11/2023.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
  • There is not a waiting area close to the reception point.

Getting Around

  • There is step-free access throughout the building.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is high visual contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are good.
  • Wayfinding signage is not provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

Library

  • The library is located directly ahead through the entrance doors.
  • The library is 3m from the main entrance.
  • There is step-free access into the library.
  • The type of flooring in the library is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • There is step-free access within the library.
  • There are reading/study desks available.
  • The majority of the reading/study desk(s) are 73cm in height.
  • There are no height adjustable desks available.
  • There is a mixture of seating with and without armrests.
  • A member of staff is available to provide assistance.
  • The library does have a computer area.
  • The computer area is located to the right of the reception.
  • There is step-free access to the computer area.
  • The majority of the computer desk(s) are 73cm in height.
  • There is a height adjustable desk in this area.
  • The library does have computers with accessible software.
  • The accessible software available is Windows 10 Ease of Access Centre.
  • Auxiliary aids are available for computer users.
  • A large text keyboard, large rollerball mouse, height adjustable table and height adjustable chair is / are available.
  • There are seats with armrests on both sides in the computer area.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.