You are on Getting Here. Skip to the next section.

Getting Here

• The centre is located south of Hythe High Street off Whitegates Close. Junction 12 of the M20 is approximately 3.7 miles away via the A20 (Ashford Road), Bargrove, Blackhouse Hill, Station Road, A259 (Prospect Road), Stade Street and Whitegates Close.
• The centre has parking in front of the venue.
  There is one Blue Badge bay available.
  Parking is free for all users.
• There is not a bus stop within 150 metres of the venue.
• The nearest Railway Station is Sandling.
• Sandling Station is approximately 2.6 miles from the venue.
  There are direct train services to London Charing Cross, Ramsgate, Tonbridge and Ashford International.
• For more information on Southeastern Railway please click here (opens new tab).
• For more information on Sandling Train Station please click here (opens new tab).
• The nearest tram stop is Hythe.
• Hythe Tram Stop is approximately 0.5 miles from the venue.
  There are direct tram services to New Romney Station and Dungeness Station.
• For more information on Romney, Hythe and Dymchurch Railway please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists.
• To obtain mobility aids please contact a member of staff.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located in front of the venue, off Whitegates Close.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is block paving.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 1 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 520cm (8ft x 17ft 1in).
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac and concrete tiles.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the venue.
• The entrance area/door is clearly signed.
• This entrance sign says 'Bridge Centre'.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 138cm (4ft 6in).
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 109cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located to the left of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Entrance (Activity Room). Skip to the next section.

Entrance (Activity Room)

• This information is for the entrance located to the right of the main entrance.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located to the left of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Reception. Skip to the next section.

Reception

• The reception point is located to the right from the main entrance.
• The reception point is approximately 1m (3ft 3in) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are varied.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is not staffed.
• There is not a bell to attract attention.
• There is not a hearing assistance system at the reception point.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• The type of flooring in the reception area is carpet and vinyl.
• There is not a waiting area close to the reception point.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the ground floor.
• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet and vinyl.
• Handrails with a rounded or oval profile are not provided in corridors/walkways.
• There is high visual contrast between the walls and floor in all areas.
• There are no seats/chairs at regular intervals.
• The lighting levels are varied.
• There is a play/activity area located to the right from the main entrance.
• Access to other floors/levels is via stairs.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is not consistent throughout the building.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does play background music in public areas.
• Music is played in the kitchen/dining area.
• There is not a hearing assistance system in the public areas of the building.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are for staff only.
• The stairs are located ahead from the main entrance.
• The stairs are approximately 3m from the main entrance.
• The stairs are clearly visible from the entrance.
• The floors which are accessible by stairs are G and 1.
• There are 14 steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on the right going up.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.
• The room(s) on the floors which are not accessible is/are staff offices.

You are on Kitchen (Dining Area). Skip to the next section.

Kitchen (Dining Area)

• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the kitchen is/are not push pad activated.
  • The door(s) is/are single.
  • The width of the door opening is 93cm.
  • The door is permanently held open.
  • There is ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • Facilities/features in the kitchen areas include; low level worktops/counters with knee recess, low level sinks with knee recess, fridges, fridge freezers, ovens, hobs with knee recess, dishwashers, microwaves, kettles and toasters.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are moderate to good.
  • There is a dual height worktop/counter at 84cm and 90cm.
  • The counters/worktops have a low colour contrast to the floor.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The fridge/freezer door handles are not easy to grip.
  • The sink tap types are lever.
  • The kitchen has chairs with armrests.
  • Seating is not permanently fixed.
  • Tables are not permanently fixed.
  • The height of the tables range between 66cm and 66cm.
  • The following are available here: drinking straws and two handled cups.
  • The door to the the kitchen/dining area has an opening width of 103cm.
  • The alternative door to the kitchen/dining area is to the left from the main entrance.

You are on Activity Room. Skip to the next section.

Activity Room

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• Access View
  • Activity Room is located to the right from the main entrance.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) towards you (pull).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is permanently held open.
  • The activity is always staffed.
  • There is not a hearing assistance system for the room(s).
  • This room has a whiteboard.
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 65cm and 71cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Sensory Room. Skip to the next section.

Sensory Room

• The sensory room is located to the right from the main entrance via the Activity Room.
• There is step free access into the sensory room.
• The width of the door opening is 210cm.
• The door has a closer and maybe difficult for some to open.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There is padded seating and sensory lighting available.
  There is a door to access the garden from the Sensory Room.
  The door is single, heavy and opens away from you (push).
  The width of the door is 108cm.
  There is a small lip at the entrance of the door.

You are on Garden. Skip to the next section.

Garden

• The garden is located to the rear of the venue.
  
• The gate to access the garden is located on the left hand side of the venue.
  
• The gate is single, light and opens away from you (push).
  
• The width of the gate is 106cm.
  
• There is a slight slope beyond the gate with no handrails.
  
• The surface of the garden is concrete tiles.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located to the right from the main entrance, off the Activity Room.
  • The facility is approximately 12m (13yd 4in) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 85cm (2ft 9in).
  • The dimensions of the facility are 395cm x 319cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 172cm (5ft 8in).
  • The transfer space on the left as you face the toilet is 114cm (3ft 9in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 115cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 195cm (6ft 5in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 115cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 102cm.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 106cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a coat hook.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • The shower is only used for an emergency and not in general use.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left from the main entrance.
  • This accessible toilet is approximately 2m (2yd 7in) from the main entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 102cm (3ft 4in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 155cm x 225cm (5ft 1in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • The height of the light switch/pull cord is 102cm from floor level.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 83cm (2ft 9in).
  • The transfer space is obstructed by a bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 140cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 98cm.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is not located where it is reachable.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 150cm (4ft 11in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Comments View
  • There is another shelf to the left of the toilet.
    
  • The height of the shelf is 125cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible toilet can also be used as the standard toilet.