You are on Getting Here. Skip to the next section.

Getting Here

• Exit the M20 at junction 13 onto the A259 and Park Farm Road to the Care Centre.
• The centre has on-site parking with Blue Badge bays available.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is located at Bookers Store with services operated by Stage Coach buses.
• For more information on Stage Coach Bus services please click here (opens new tab).
• The nearest Railway Station is Folkestone.
• Services to and from Ramsgate and London St. Pancras are operated by South Eastern Railways.
• For more information on South Eastern Railways please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, shower chairs, walking sticks and walking frames.
• To obtain mobility aids please contact reception staff.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located at the front of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) markings are faded.
• There is/are 2 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm (7ft 7in x 15ft 1in).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are dropped kerbs.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• There is some tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the entrance.
• There is a/are clearly marked drop-off point(s).
• The drop-off point(s) is/are located to the right of the entrance door.
• The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
• There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is an intercom.
• The height of the intercom is 115cm (3ft 9in).
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 190cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 190cm.

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• Comments View
  • There is a push button to exit at a height of 130cm.

You are on Reception (Broadmeadow Reception). Skip to the next section.

Reception (Broadmeadow Reception)

• The reception point is located ahead as you enter the centre.
• The reception point is approximately 4m (4yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are low.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• The type of flooring in the reception area is tiles.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the building via lift(s).
• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• Handrails with a rounded or oval profile are provided in corridors/walkways.
• There is high visual contrast between the walls and floor in all corridors/walkways.
• There are seats without armrests at regular intervals.
• The lighting levels are good.
• Access to other floors/levels is via stairs and lift.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does not play background music in public areas.
• There is not a hearing assistance system in the public areas of the building.

You are on Activity Room (ADL Room). Skip to the next section.

Activity Room (ADL Room)

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• Access View
  • ADL is located to the right of reception on the ground floor.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double (with one leaf locked).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • The activity is staffed for the duration.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 72cm and 90cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
  • There is a sink, microwave and oven located in the activity room.

You are on Dining Room (Ground Floor Romney Wing). Skip to the next section.

Dining Room (Ground Floor Romney Wing)

• Sitting Room is located at the end of Romney Wing.
• Signage for the room is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single (with a locked extension leaf).
  • The door is easy to open.
  • The width of the door opening is 90cm.
  • There are seats with armrests on both sides.
  • The dining table is at a height of 74cm.
  • The distance between the floor and the underside of the dining table is 71cm.
  • There is a similar dining room located in the Warren Wing with similar kitchenette facilities. Armchairs and a television are available in this room.

You are on Kitchen (Located within Romney Wing Dining room). Skip to the next section.

Kitchen (Located within Romney Wing Dining room)

• The kitchen is located within the Dining Room.

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• Room Details View
  • There is ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • Facilities/features in the kitchen areas include; sinks, fridges, hobs, dishwashers, microwaves, kettles and toasters.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are good.
  • The worktops/counters are at a height of 90cm.
  • The counters/worktops have a low colour contrast to the floor.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the floor.
  • The fridge/freezer door handles have a low colour contrast.
  • The sink tap types are lever.
  • The following are available here: drinking straws, two handled cups and easy grip cutlery.

You are on Room(s) (Ground Floor Warren Wing Bedroom). Skip to the next section.

Room(s) (Ground Floor Warren Wing Bedroom)

• The room surveyed was Warren bedroom 10.
• Room 10 is located within the ground floor Warren Wing.
• There are 10 bedrooms in the Warren Wing.
• There is wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) towards you (pull).
• The door(s) is/are single (with a locked extension leaf).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Accessible Shower (Within the Warren Wing Bedroom). Skip to the next section.

Accessible Shower (Within the Warren Wing Bedroom)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the bedroom.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a flip-down seat and a fixed seat.
• The height of the seat is 52cm (1ft 8in).
• Other facilities available include; a toilet with a seat height of 42cm, a wash basin at a height of 76cm, and a mixer tap.
• There is level access to the services from the accessible shower facilities.

You are on Washroom (Assisted Bathroom Warren Wing). Skip to the next section.

Washroom (Assisted Bathroom Warren Wing)

• The washroom has: a height adjustable bath and an over bath shower.
• The washroom surveyed is located to the right as you enter the centre, in the Warren Wing corridor.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is Braille, tactile and written text signage on or near the door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a lever twist.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is a/are coat hook(s).
• The height of the coat hook is 174cm from the floor.
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin can be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is lever mixer.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat as you look at it.
  • The transfer space on the left as you face the toilet is 68cm (2ft 3in).
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 95cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • The shower control type is twist turn.
  • There are no dropdown rails for the shower.
• Bath Details View
  • There is a bath.
  • The bath is height adjustable.
  • The bath tap type is lever.
  • There is a shower over the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external washroom door and wall.
  • There is a high colour contrast between the internal washroom door and wall.
  • There is a high contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • There is a high colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Toilet with Adaptations (Ground Floor Right Hand Transfer Warren Wing). Skip to the next section.

Toilet with Adaptations (Ground Floor Right Hand Transfer Warren Wing)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located at the far end of the corridor in the Warren Wing.
  • This accessible toilet is approximately 40m (43yd 2ft) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, pedal bin and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 168cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 85cm (2ft 9in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Washroom (Romney Wing - Adjustable Bath). Skip to the next section.

Washroom (Romney Wing - Adjustable Bath)

• The washroom has: a height adjustable bath and an over bath shower.
• The washroom surveyed is located in the Romney Wing corridor.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is Braille, tactile and written text signage on or near the door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a twist lock.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 76cm.
  • The wash basin tap type is lever mixer.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 94cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat as you look at it.
  • The transfer space on the left as you face the toilet is 116cm (3ft 10in).
  • The height of the toilet seat above floor level is 49cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 93cm.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The bath is height adjustable.
  • The bath tap type is twist turn mixer.
  • There is a shower over the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external washroom door and wall.
  • There is a high colour contrast between the internal washroom door and wall.
  • There is a high contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • There is a high colour contrast between the toilet seat and pan.
  • There is a medium colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Toilet with Adaptations (Left Hand Transfer - Ground Floor Reception Visitors Toilet). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Ground Floor Reception Visitors Toilet)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left of reception.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a pedal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, pedal bin and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 100cm and 160cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 85cm (2ft 9in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located to the left of reception.
• The shared toilet(s) is/are approximately 10m (10yd 2ft) from the entrance.
• There is step-free access to the shared toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin.
• The height of the lowered wash basin is 76cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is lever.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are good.

You are on Lift (Lift 1 - Stretcher Lift). Skip to the next section.

Lift (Lift 1 - Stretcher Lift)

• There is a lift for public use.
• The lift is located to the right of reception.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 10m (10yd 2ft) from the reception.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a low colour contrast between the external lift controls and the control plate.
• There is a low colour contrast between the external lift control plate and the wall.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Lift 2). Skip to the next section.

Lift (Lift 2)

• There is a lift for public use.
• The lift is located to the left of reception in the Channel Suite.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 30m (32yd 2ft) from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1.
• There are manual, heavy, double doors to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a medium colour contrast between the external lift controls and the control plate.
• There is a low colour contrast between the external lift control plate and the wall.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Stairwell 1). Skip to the next section.

Other Floors (Stairwell 1)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the right of reception.
• The stairs are approximately 15m from the reception.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are G,1.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Other Floors (Channel Wing). Skip to the next section.

Other Floors (Channel Wing)

• Stairs can be used to access other floors.
• The stairs are not located on the shop floor/in a public area.
• The stairs are located to the far left of the reception area.
• The stairs are approximately 35m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter the stairwell on the ground floor.
• The floors which are accessible by stairs are G,1.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Entrance (Outdoor Facilities Entrance). Skip to the next section.

Entrance (Outdoor Facilities Entrance)

• This information is for the entrance located within the Warren Wing dining room.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) by sliding.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 90cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outdoor Facilities. Skip to the next section.

Outdoor Facilities

• Routes to the outdoor facilities are even and well maintained.
• Surfaces for the facilities include: grass and concrete or tarmac.
• The outdoor facilities for centre users includes a covered picnic table at 78cm high and 4 bench seats. The pathways are 110cm wide and are uneven in places.

You are on Toilet with Adaptations (Left Hand Transfer First Floor). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer First Floor)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the first floor.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access to the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 265cm (4ft 9in x 8ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 138cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Comments View
  • There is a similar accessible toilet opposite this facility with right hand transfer.

You are on Washroom (Assisted Bathroom - First Floor). Skip to the next section.

Washroom (Assisted Bathroom - First Floor)

• The washroom has: a height adjustable bath and an over bath shower.
• The washroom surveyed is located on the first floor.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is Braille, tactile and written text signage on or near the door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a twist lock.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 110cm and 170cm from the floor.
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever mixer.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat as you look at it.
  • The transfer space on the left as you face the toilet is 145cm (4ft 9in).
  • The height of the toilet seat above floor level is 48cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There are no dropdown rails for the shower.
• Bath Details View
  • There is a bath.
  • The bath is height adjustable.
  • The bath tap type is twist turn mixer.
  • There is a shower over the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external washroom door and wall.
  • There is a high colour contrast between the internal washroom door and wall.
  • There is a high contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • There is a high colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Room(s) (First Floor Round Wing Room 9). Skip to the next section.

Room(s) (First Floor Round Wing Room 9)

• The room surveyed was on the first floor.
• Room 9 is located on the first floor to the left as you exit the Stretcher Lift.
• There are multiple bedrooms in this location with similar specifications.
• There is wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) towards you (pull).
• The door(s) is/are single (with a locked extension leaf).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are good.
• There is a wash basin located in this room at a height of 74cm with a mixer tap.

You are on Accessible Shower (First Floor Round Wing - within Bedroom 9). Skip to the next section.

Accessible Shower (First Floor Round Wing - within Bedroom 9)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within room 9.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a flip-down seat and a fixed seat.
• The height of the seat is 54cm (1ft 9in).
• Other facilities available include; a toilet at a height of 42cm and a wash basin at a height of 76cm with a mixer tap.
• There is level access to the services from the accessible shower facilities.

You are on Dining Room (First Floor Round Wing). Skip to the next section.

Dining Room (First Floor Round Wing)

• Sitting Room is located on the First floor at the end of the Round Wing corridor.
• Signage for the room is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single (with a locked extension leaf).
  • The door has a closer and maybe difficult for some to open.
  • The width of the door opening is 89cm.
  • There is a mixture of seating with and without armrests.
  • The dining table is at a height of 73cm.
  • The distance between the floor and the underside of the dining table is 70cm.
  • There are armchairs and a television available.

You are on Kitchen (Within the Dining Room - Round Wing). Skip to the next section.

Kitchen (Within the Dining Room - Round Wing)

• The kitchen is located within the Round Wing Dining Room.

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• Room Details View
  • Facilities/features in the kitchen areas include; sinks, fridges, microwaves, kettles and toasters.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are moderate to good.
  • The worktops/counters are at a height of 90cm.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the floor.
  • The fridge/freezer door handles have a low colour contrast.
  • The sink tap types are lever.
  • The following are available here: drinking straws, two handled cups and easy grip cutlery.

You are on Room(s) (First Floor Day Care Centre). Skip to the next section.

Room(s) (First Floor Day Care Centre)

• The room surveyed was The Channel Suite Day Service.
• The Channel Suite Day Service is located on the First floor.
• There is wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) towards you (pull).
• The door(s) is/are double.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door may be difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 40cm and 74cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• There is a high colour contrast between the walls and floor.
• The lighting levels are adjustable.
• There is a kitchenette within the room with tea making facilities and a toaster.