You are on Getting Here. Skip to the next section.

Getting Here

• Take exit 7 on the M2 and continue on the A2. The centre is located on Whitstable Road (the A290).
• There is on-site parking to the right hand side of the building.
• There is a bus stop within 150 metres of the venue.
• The nearest stop is on Whitstable Road (the A29) at the Westgate Court stop.
• For more information on Stage Coach bus services please click here (opens new tab).
• The nearest Railway Station is Canterbury West.
• The nearest Station is Canterbury West with South Eastern Railway operating to and from London St Pancras and Charing Cross.
• For more information on South Eastern Railway please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located to the right of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac and grass.
• There is not a/are not Blue Badge parking bay(s) available.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are uneven surfaces.
• The entrance is clearly visible from the car park.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.

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• Comments View
  • The surface on the approach is broken concrete and tarmac and may be muddy
  • There is an on street Blue Badge Bay in the road outside that is not dedicated to this facility.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is not clearly signed.
• There is ramped/sloped or stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 125cm (4ft 1in).
• There is not an intercom.
• The main door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 70cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located to the right of the entrance.
• The gradient of the ramp/slope is slight.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 102cm (3ft 4in).
• The ramp/slope does bypass the step(s).
• The step(s) is/are located leading up to the entrance door.
• There is/are 4 step(s).
• The step(s) is/are clearly marked.
• The step(s) does/do not have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

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• Comments View
  • There are vertical handrails on both sides of the door as you enter.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the ground floor.
• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet and laminate.
• There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• Handrails with a rounded or oval profile are not provided in corridors/walkways.
• There is high visual contrast between the walls and floor in the majority of corridors/walkways.
• There are no seats/chairs at regular intervals.
• The lighting levels are varied.
• Access to other floors/levels is via stairs.
• Wayfinding signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does play background music in public areas.
• Music is played in the kitchen.
• There is not a hearing assistance system in the public areas of the building.

You are on Room(s) (Bedroom - Ground Floor). Skip to the next section.

Room(s) (Bedroom - Ground Floor)

• The room surveyed was Bedroom.
• The bedroom is located on the ground floor to the left as you enter.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) for the room(s) is/are not push pad activated.
• The door(s) is/are single.
• The door opening width(s) is/are under 75cm for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 50cm and 100cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is laminate.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.
• There is a pedestal wash basin located in the bedroom that is 80cm High. The wash basin has lever taps.

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• Comments View
  • There are 5 bedrooms in total, a single room on the ground floor, 2 double bedrooms on the first floor and a single on the second floor.

You are on Accessible Shower (Ground Floor Bedroom). Skip to the next section.

Accessible Shower (Ground Floor Bedroom)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located In the Ground Floor Bedroom.
• The facilities available in the accessible shower(s) include; an adjustable shower head and a shower chair.
• Other facilities available include; a toilet with seat height of 42cm. The toilet has drop down rails on either side with Good colour contrast.

You are on Lounge. Skip to the next section.

Lounge

• Lounge is located to the left as you enter the building.
• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door is easy to open.
  • The width of the door opening is 70cm.
  • Facilities/features in the lounge/living areas include; sofas, armchairs, coffee tables, televisions and telephones.
  • The surface height of the lowest table is 43cm.
  • The surface height of the highest table is 47cm.
  • The flooring in the lounge/living area is soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are moderate to good.

You are on Kitchen. Skip to the next section.

Kitchen

• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room(s).

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The width of the door opening is 65cm.
  • The door is permanently held open.
  • There is not ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • The minimum width in the kitchen is 106cm.
  • Facilities/features in the kitchen areas include; sinks, fridge freezers, ovens, hobs, dishwashers, microwaves, kettles and toasters.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are good.
  • The worktops/counters are at a height of 93cm.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The sink tap types are lever.
  • The door to the rear bathroom has an opening width of 70cm.
  • There is a television in the kitchen.

You are on Washroom (Bathroom Ground Floor). Skip to the next section.

Washroom (Bathroom Ground Floor)

• The washroom has: a bath and an over bath shower.
• The washroom surveyed is located off the kitchen.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is no signage on or near the door.
• The door opens outwards (automatically).
• The door is light.
• The door is locked by a twist lock.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever mixer.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • There is not a soap dispenser.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 120cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the left of the seat as you look at it.
  • The transfer space on the left as you face the toilet is 118cm (3ft 10in).
  • The height of the toilet seat above floor level is 48cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 80cm.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The bath is not height adjustable.
  • The height of the bath is 55cm.
  • There is a shower over the bath.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a high contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the bath wall-mounted grab rails and wall.
  • There is a medium colour contrast between the washroom floor and walls.
  • The lighting levels are low.

You are on Entrance (Outside Facilities Entrance). Skip to the next section.

Entrance (Outside Facilities Entrance)

• This information is for the entrance located at the rear if the building, off the kitchen.
• The entrance area/door is not clearly signed.
• There is stepped access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 70cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The step(s) is/are located at the door threshold.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The step(s) does/do not have tactile paving at the top and bottom.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are easy to grip.

You are on Outdoor Facilities. Skip to the next section.

Outdoor Facilities

• Routes to the outdoor facilities are uneven due to poorly maintained surfaces.
• Surfaces for the facilities include: grass and concrete or tarmac.
• The landscape has a variety of levels but they are not accessible.
• There are picnic tables in the garden with a surface height of 75cm. There are bench seats and chairs with armrests on both sides.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located directly ahead as you enter the building.
• The stairs are approximately 3m from the entrance.
• The stairs are clearly visible from the entrance.
• The floors which are accessible by stairs are G,1,2.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Room(s) (First Floor Double Bedroom). Skip to the next section.

Room(s) (First Floor Double Bedroom)

• The room surveyed was the Bedroom.
• First floor double bedroom is located to the left at the top of stairs.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are under 75cm for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 49cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture can be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are good.
• There is a pedestal wash basin at a height of 77cm. The taps are twist/turn.

You are on Washroom (Shower and Bath - First Floor). Skip to the next section.

Washroom (Shower and Bath - First Floor)

• The washroom has: a bath and a shower cubicle.
• The washroom surveyed is located on the first floor.
• There is stepped access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is no signage on or near the door.
• The door opens inwards.
• The door is light.
• The door is locked by a sliding bolt.
• The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 134cm and 145cm from the floor.
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 82cm.
  • The wash basin tap type is twist/turn.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 119cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is no lateral transfer space next to the seat.
  • The height of the toilet seat above floor level is 40cm.
  • There is a flush.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 60cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
  • There is an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm).
  • The shower control type is lever.
  • There is no seat.
  • There are no dropdown rails for the shower.
  • The shower tray is accessed via a medium step.
• Bath Details View
  • There is a bath.
  • The bath is not height adjustable.
  • The height of the bath is 55cm.
  • The bath tap type is lever mixer.
  • There is a shower over the bath.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the shower wall-mounted grab rails and wall.
  • There is a low colour contrast between the bath wall-mounted grab rails and wall.
  • There is a medium colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located on the first floor.
• The shared toilet(s) is/are approximately 2m (2yd 7in) from the top of the stairs.
• There is step-free access to the shared toilet(s).
• There is no signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is twist/turn.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are moderate to good.

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• Comments View
  • There is a functioning emergency pull cord within this shared toilet.