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Cliftonville Library

Queen Elizabeth Avenue, Cliftonville, Margate, Kent, CT9 3JX

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print and audio.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Parking

  • The venue have shared parking facilities.
  • The car park is located to the left of the library entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There are no parking charges for the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is not a/are not clearly marked drop-off point(s).
  • Clearly marked/signposted designated Blue Badge parking bays are not available.
  • Clearly marked/signposted parent and child parking bays are not available.

Approach (From the Car Park)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 91cm (2ft 12in).

Approach (From Queen Elizabeth Avenue)

  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

Entrance

  • This information is for the entrance located at the front of the Library.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 76cm.

Reception

  • The reception point is located ahead as you enter the Library.
  • The reception point is approximately 5m (5yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 72cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/01/2024.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is obstructed.
  • There are seats with armrests on both sides.
  • There is sufficient space for a wheelchair user to use the waiting area.

Library

  • The library is located on the ground floor of the building.
  • There is step-free access into the library.
  • The type of flooring in the library is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are potential trip hazards within the room.
  • There is a rug which may be a potential trip hazard.
  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • There is a self-service book borrow/return machine available.
  • The self-service machine touch screen is at a suitable height for a wheelchair user.
  • There is step-free access within the library.
  • There are reading/study desks available.
  • The majority of the reading/study desk(s) are 72cm in height.
  • There are no height adjustable desks available.
  • There is a mixture of seating with and without armrests.
  • A member of staff is available to provide assistance.
  • The library does have a computer area.
  • The computer area is located to the left as you enter the Library.
  • There is step-free access to the computer area.
  • The majority of the computer desk(s) are 72cm in height.
  • There are no height adjustable desks in this area.
  • The library does have computers with accessible software.
  • The software available allows for large font and increase in brightness and contrast of screen.
  • Auxiliary aids are available for computer users.
  • A large rollerball mouse is / are available.
  • Other computer auxiliary aids include There are keyboard overlays for users with autism.
  • The seats do not have armrests in the computer area.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located straight ahead after entrance.
  • Location and Access View
    • This accessible toilet is located at the rear of the library.
    • This accessible toilet is approximately 16m (17yd 1ft) from the entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 194cm x 205cm (6ft 4in x 6ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the toilet seat and the pan.
    • There is a medium colour contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s)