Access Guide
Getting Here
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By Road
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- From the M20 junction 8, exit towards Lenham/A20.
At Hollingbourne Interchange, take the third exit.
At the roundabout, take the second exit onto Ashford Rodd/A20.
Turn left onto Willington Street, and continue on School Lane to the Shepway Centre. - The venue does have its own parking facilities.
- From the M20 junction 8, exit towards Lenham/A20.
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By Bus
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- There is not a bus stop within 150 metres of the venue.
- The nearest bus stop is located on Northumberland Road.
- For more information on journey routes and planning please click here (opens new tab).
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By Train
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- The nearest Railway Station is Maidstone West.
- Maidstone West Train Station is approximately 2,3 miles away.
- For more information on Maidstone West Train Station please click here (opens new tab).
- For more information on Southeastern Railway please click here (opens new tab).
Getting Help and Assistance
- Shepway Centre EIS please click here (new tab).
- There is not a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
Parking
- The venue has shared parking facilities.
- The venue shares another venues parking facilities.
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Parking
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- The main car park is shared with the coroner's court and the bungalow.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted and have markings which are faded.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- There is an overflow car park for staff and visitors.
- The overflow car park is located to the left of the EIS Building.
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Paying
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- There are no parking charges for the car park.
- Parking is free for visitors of the venue.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is tarmac and concrete tiles.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has handrails on both sides.
- There is a level landing at the top of the ramp/slope.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance sign says 'Coroners Court'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 130cm (4ft 3in).
- There is an intercom.
- The height of the intercom is 130cm (4ft 3in).
- A key card is required for access at this entrance.
- The height of the key card reader is 90cm.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 110cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception
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Reception
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- The reception point is located straight ahead as you enter.
- The reception point is approximately 2m (2yd 7in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system at the reception point.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet.
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Reception Waiting Area
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- There is not a waiting area close to the reception point.
Getting Around
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Access
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- There is not step-free access throughout the majority of the building.
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in corridors/walkways is carpet.
- Handrails with a rounded or oval profile are not provided in corridors/walkways.
- There is high colour contrast between the walls and floor in all areas.
- There are no seats/chairs at regular intervals.
- The lighting levels are good.
- Access to other floors/levels is via stairs.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- Dementia friendly signage is not provided.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
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Comments
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- Only the reception area and the courtroom have step-free access from the main entrance.
Room(s) (Courtroom)
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Access
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- The room surveyed was The courtroom.
- The courtroom is located to the right as you enter the main entrance.
- There is not wayfinding signage on route to the room(s).
- Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The door(s) is/are double.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door has a closer and maybe difficult for some to open.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- The height of the speaker's desk/table is 70cm.
- The speaker's desk/table is not height adjustable.
- There is not a hearing assistance system for the room(s).
- This room has a television screen, a projector screen and a whiteboard.
- There is not a visual fire alarm beacon in the room(s).
- There is not fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable table/bench is not available.
- There are some chairs with armrests on both sides within the room(s).
- The type of flooring in the room(s) is carpet.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Other Floors
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left of reception.
- The stairs are approximately 4m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, UG.
- There are 10 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Room(s) (Quiet Room)
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Access
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- The room surveyed was Quiet Room.
- Quiet Room is located to the left at the top of the stairs.
- There is not wayfinding signage on route to the room(s).
- Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
- There is written signage for the room, in block capital lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The door(s) is/are single.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door has a closer and maybe difficult for some to open.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- There is not a hearing assistance system for the room(s).
- There is not a visual fire alarm beacon in the room(s).
- There is not fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture cannot be reconfigured to allow a turning space for wheelchair users.
- A height adjustable table/bench is not available.
- There are no chairs with armrests on both sides within the room(s).
- The type of flooring in the room(s) is carpet.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
Room(s) (Meeting Room)
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Access
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- The room surveyed was Meeting Room.
- Meeting Room is located on the upper ground floor main corridor.
- There is not wayfinding signage on route to the room(s).
- Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The door(s) is/are single.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door has a closer and maybe difficult for some to open.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- There is not a hearing assistance system for the room(s).
- This room has a whiteboard.
- There is not a visual fire alarm beacon in the room(s).
- There is not fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be reconfigured to allow a turning space for wheelchair users.
- A height adjustable table/bench is not available.
- There are some chairs with armrests on both sides within the room(s).
- The type of flooring in the room(s) is carpet.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
Room(s) (Quiet Room)
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Access
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- The room surveyed was Quiet Room.
- Quiet Room is located on the upper ground floor main corridor.
- There is not wayfinding signage on route to the room(s).
- Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
- There is written signage for the room, in block capital lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The door(s) is/are single.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door has a closer and maybe difficult for some to open.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- There is not a hearing assistance system for the room(s).
- This room has a whiteboard.
- There is not a visual fire alarm beacon in the room(s).
- There is not fixed furniture within the room(s).
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable table/bench is not available.
- There is a/are chair(s) with armrests on both sides within the room(s).
- The type of flooring in the room(s) is carpet.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the upper ground floor corridor.
- There is stepped access into the female toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is a lowered wash basin.
- The height of the lowered wash basin is 80cm.
- There are no vertical wall-mounted grab rails at the lowered wash basin.
- The wash basin(s) tap type is lever twist.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the upper ground floor corridor.
- There is stepped access into the male toilet(s).
- There is pictorial signage on or near the toilet door.
- There is not a lowered urinal.
- An ambulant toilet with wall-mounted grab rails is not available.
- There is a lowered wash basin.
- The height of the lowered wash basin is 80cm.
- There are no vertical wall-mounted grab rails at the lowered wash basin.
- The wash basin(s) tap type is lever twist.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
