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Dartford Library

Market Street, Dartford, Kent, DA1 1EU

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Access Guide

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Overview (Dartford Library)

  • About View
    • This is a library with multiple services available.
    • Facilities available in the venue include: a library, registrations rooms, a gallery, a museum, a changing place and toilets.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have stepped access: the Peter Blake Gallery.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: disability awareness and inclusion.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Market Street.
    • The Blue Badge bays are signposted but have no markings.
    • Parking is restricted to Monday to Sunday, 8am to 8pm for a maximum of 3 hours. No return within 3 hours.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp gradient varies between slight and steep.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 5 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is tactile paving at the bottom of the ramp.
  • There is a bell at a height of 197cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 135cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 117cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the right from the library entrance.
  • The distance from the library entrance is 8m.
  • There is step-free level access to reception.
  • The height of the reception desk is 96cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have stepped access: the Peter Blake Gallery.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests, sofas and benches.
  • Lighting levels vary due to the size of the space.

Library

  • There is step-free level access throughout the library.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in the library includes: chairs with armrests, chairs without armrests, sofas and high stools.
  • Furniture available in the library includes: tables, coffee tables, high tables and height adjustable desks.
  • Some tables are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • Lighting levels vary due to the size of the space.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 103cm to 140cm from the floor.
  • The touchscreen has the following accessibility aids: screen shrink and large text.
  • When made accessible the height of the touchscreen display ranges from 103cm to 122cm from the floor.
  • This library is able to provide material in the following formats: Braille, large print, ebook, ejournal and audio.
  • Auxiliary aids available in this library include: large key keyboards, high visibility/contrast keyboards, a trackball mouse, adjustable foot rests, document holders, handheld magnifiers, coloured overlays and headsets.
  • The library uses AbilityNet and The Ease of Access Center.
    Braille books are available for children's books but need to be requested for adult books.
    Children's bags are available for children to take toys and books home.

Lift (Peter Blake Gallery - Platform)

  • The lift surveyed is located at the rear of the building in the Peter Blake Gallery.
  • This lift is a platform lift.
  • The distance from the library entrance is 25m.
  • The most accessible route to the lift has step-free level access.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 86cm.
  • The internal dimensions of the lift are 96cm (width) x 170cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.

Stairs (Peter Blake Gallery)

  • The stairs surveyed are located at the rear of the library in the Peter Blake Gallery.
  • There are 5 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Exhibition Space (Peter Blake Gallery)

  • This area is indoors.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have stepped access: the Peter Blake Gallery.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise.
  • Lighting levels were even at the time of the survey.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • There is step-free level access throughout the tour, this may include the use of a lift.
  • The width of the entrance is 135cm.

Exhibition Space (Museum)

  • The museum is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The tour is self-guided.
  • There is step-free level access throughout the tour.
  • Wayfinding signage is not provided throughout the tour.
  • The width of the doors at the entrance are 136cm.

Room (Registration Room)

  • The room is located to the left from the library entrance.
  • The distance from the library entrance is 3m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 64cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • There is another registration room next to the reception desk.

Area (Teen Area and Study Space)

  • The Teen Area and Study Space is located to the right from the library entrance.
  • There is no signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 121cm.
  • Facilities available in this area include: study areas and books.
  • There is step-free level access throughout the area.
  • Access throughout the area may include narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is not provided.
  • Lighting levels vary due to the use of large glazed walls.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilet with adaptations is located at the rear of the library.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The shared step-free toilet facilities are located at the rear of the library.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located at the rear of the library.
    • Parent and baby changing facilities are located in the toilet with adaptations at the rear of the library.
  • Washroom and Shower Facilities View
    • The shower facilities which have adaptations are located within the changing place at the rear of the library.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located at the rear of the library.
    • The Changing Places toilet is in addition to other toilet facilities.
    • The distance from the library entrance is 22m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 98cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
    • The dimensions of the facility are 510cm (width) x 290cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The transfer space on the right as you face the toilet is 70cm.
    • The transfer space on the left as you face the toilet is 390cm.
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is free standing and height adjustable.
    • The length of the changing bench is 200cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There is a grab rail for the shower.
    • The shower grab rail has a high visual contrast.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 81cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 111cm.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 102cm and 138cm from the floor.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the rear of the library.
    • The distance from the library entrance is 22m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 83cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 210cm (width) x 186cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 143cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 103cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 104cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 104cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.