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Hawkhurst Library

Rye Road, Hawkhurst, Cranbrook, Kent, TN18 4EY

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Monday Closed.
  • Tuesday 14:00 - 17:00.
  • Tuesday 09:00 - 13:00.
  • Wednesday Closed.
  • Thursday 14:00 - 17:00.
  • Thursday 09:00 - 13:00.
  • Friday 14:00 - 17:00.
  • Friday 09:00 - 13:00.
  • Saturday 09:30 - 13:00.
  • Sunday Closed.

Parking

  • The venue has shared parking facilities.
  • The venue shares the shopping areas parking facilities.
  • Parking View
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 600cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • Reception View
    • The reception point is located at the rear of the library.
    • The reception point is approximately 15m (16yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Inside Access

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout.
    • Dementia friendly signage is not provided.
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • This venue does not play background music/sound.
    • There is not a hearing assistance system.

Library

  • Library Access and Circulation View
    • The library is located immediately beyond the main entrance.
    • The library is 1m from the main entrance.
    • There is step-free access into the library.
    • The type of flooring in the library is carpet.
    • There are no potential trip hazards within the room.
  • Library Services View
    • This library does not have a regular supply of books in Braille.
    • This library does have a regular supply of books in large print.
    • This library does have a regular supply of books in audio format.
    • There is an ordering service.
    • There is step-free access within the library.
    • There are no reading/study desks available.
    • There is a mixture of seating with and without armrests.
    • A member of staff is available to provide assistance.
  • Computer Area View
    • The library does have a computer area.
    • The computer area is located to the right after you enter.
    • There is step-free access to the computer area.
    • The majority of the computer desk(s) are 70cm in height.
    • There is a height adjustable desk in this area.
    • The library does not have computers with accessible software.
    • Auxiliary aids are available for computer users.
    • A height adjustable chair is / are available.
    • The seats do not have armrests in the computer area.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.