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Lenham Library

11 The Square, Lenham, Maidstone, Kent, ME17 2PQ

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located at the edge of the village square.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Parking

  • The venue does not have its own parking facilities.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There is parade parking outside the venue, in the village square.
    • There is 1 Blue Badge bay.
    • The width and depth of the Blue Badge bay is 330cm x 425cm.
    • There is no hatched marking around the Blue Badge bay.
    • Parking is free for 2 hours (shown in photograph 5).
    • Assistance may be required from the car park to the venue due to cobbled paving.

Approach

  • Approach View
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
  • Comments View
    • The surface of the approach is cobbled and concrete paving slabs.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the centre front of the library.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Lenham Library'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 96cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance .
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 63cm (2ft 1in).
  • Comments View
    • The measurement of 63cm is the width of the smooth paving stones between the cobbled areas.

Reception

  • Reception View
    • The reception point is located immediately to the left after the main entrance.
    • The reception point is approximately 1m (3ft 3in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 73cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 20/01/2020.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.

Library

  • Library Access and Circulation View
    • There is step-free access into the library.
    • The type of flooring in the library is carpet.
    • There are no potential trip hazards within the room.
  • Library Services View
    • This library does not have a regular supply of books in Braille.
    • This library does have a regular supply of books in large print.
    • This library does have a regular supply of books in audio format.
    • The audio books will be phased out, will still be available on order. The Libby App is now available.
    • There is an ordering service.
    • Equipment available for people with a visual impairment includes a magnifying glass.
    • There is step-free access within the library.
    • There are reading/study desks available.
    • The majority of the reading/study desk(s) are 71cm in height.
    • There are no height adjustable desks available.
    • The seats do not have armrests.
    • A member of staff is available to provide assistance.
  • Computer Area View
    • The library does have a computer area.
    • The computer area is located to the right after the main entrance.
    • There is step-free access to the computer area.
    • The majority of the computer desk(s) are 65cm in height.
    • There is a height adjustable desk in this area.
    • The library does not have computers with accessible software.
    • Auxiliary aids are available for computer users.
    • A large rollerball mouse, height adjustable table and height adjustable chair is / are available.
    • The seats do not have armrests in the computer area.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.