You are on Getting Here. Skip to the next section.

Getting Here

• On the M2 follow signs for Dover/Channel Tunnel/Canterbury/ Chatham. Follow the A299 to Princess Margaret Avenue. The centre is located on Princess Margaret Avenue near the junction with Manston Road (the B2050).
• The children's centre has its own car park with a Blue Badge bay available.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is located on Manston Road.
• For more information on Stage Coach bus services please click here (opens new tab).
• The nearest Railway Station is Dumpton Park.
• The nearest station is Dumpton Park with services operated by South Eastern Railways to and from Ramsgate and Herne Bay.
• For more information on South Eastern Railways please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located to the left of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 1 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 469cm (7ft 7in x 15ft 5in).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is clearly visible from the car park.
• The route from the car park to the entrance is not clearly signposted.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the entrance.
• There is not a/are not clearly marked drop-off point(s).

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• Comments View
  • The pathway to the centre entrance has a width of 127cm.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome - The Children's Centre'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 118cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Comments View
  • There is a gate onto the grounds for pedestrian access from Princess Margaret Avenue.
    
  • The gate opens away from you, is heavy and 140cm wide.
    
  • There is an exit pad located at 90cm in the reception lobby to open the entrance door.

You are on Reception. Skip to the next section.

Reception

• The reception point is located ahead as you enter the building.
• The reception point is approximately 4m (4yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is placed in front of a background which is patterned.
• The lighting levels at the reception point are good.
• The height of the reception counter is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 72cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• The type of flooring in the reception area is vinyl.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

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• Comments View
  • There is signage for a hearing loop but no system available.

You are on Activity Room (Creche). Skip to the next section.

Activity Room (Creche)

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• Access View
  • Creche is located at the rear of the building.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • The activity is staffed for the duration.
  • There is not a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 43cm and 63cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • Floor coverings in the room(s) are not even.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Entrance (To Outside Areas). Skip to the next section.

Entrance (To Outside Areas)

• This information is for the entrance located within the creche.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 104cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outdoor Facilities (Play Area). Skip to the next section.

Outdoor Facilities (Play Area)

• The following outdoor facilities are available: a playground with play equipment.
• The routes to the outdoor facilities for the students are at least 150cm wide.
• Routes to the outdoor facilities are even and well maintained.
• Access to outdoor facilities is from the creche.
• Surfaces for the facilities include: rubber mulch or rubber bark.
• There are fenced areas.
• The entrance to the fenced area is over 100cm wide.
• The gate is easy to open but does not have a high visual contrast with the fence.
• There is a route around the play equipment which is firm and even, and is at least 150cm wide.
• The play equipment is in easy reach for seated and standing users, and users of different heights.
• The following play experiences are available: rocking, rotating, climbing, balancing and social play.

You are on Sensory Room. Skip to the next section.

Sensory Room

• The sensory room is located to the left as you enter the reception area.
• There is step free access into the sensory room.
• The width of the door opening is 82cm.
• The door has a closer and maybe difficult for some to open.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There are sensory and tactile toys available within the room and padded mats, cushions and discovery areas.

You are on Room(s) (Meeting Room). Skip to the next section.

Room(s) (Meeting Room)

• The room surveyed was Multi-Purpose Room.
• The Multi-Purpose Room is located to the right, within reception.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 30cm and 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is laminate.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Room(s) (Medical Room). Skip to the next section.

Room(s) (Medical Room)

• The room surveyed was Small Health Room.
• The Small Health Room is located to the right of reception.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 42cm and 72cm.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is vinyl.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are good.

You are on Room (Large Health Room). Skip to the next section.

Room (Large Health Room)

• The room is located ahead from the main entrance.
• The distance from the main entrance is 8m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 83cm.
• The second door is the same as the first door.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: treatment tables/beds.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Community Room). Skip to the next section.

Room (Community Room)

• The room is located on the right hand side of the building.
• The distance from the main entrance is 14m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located directly ahead as you enter the building.
  • This accessible toilet is approximately 5m (5yd 1ft) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 210cm x 160cm (6ft 11in x 5ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by sanitary and nappy bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, general waste (with no lid) and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 95cm (3ft 1in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • The baby change table is on wheels and can be removed to give additional access space.
  • The baby change table obstructs entry to the room and blocks use of the hand dryer if it is left in the room.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located to the right rear of reception.
• The shared toilet(s) is/are approximately 8m (8yd 2ft) from the entrance.
• There is step-free access to the shared toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin.
• The height of the lowered wash basin is 78cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is lever.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are moderate to good.

You are on Standard Toilet(s) (Children Only Facility). Skip to the next section.

Standard Toilet(s) (Children Only Facility)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the Creche.
  • The female and male toilets are approximately 12m (13yd 4in) from the Creche entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the creche.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • The door opens by sliding and is 82cm wide.
  • There are child appropriate height toilets and lowered wash basins.