You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a families and social care hub with multiple services available.
  • Facilities available in the venue include: staff offices, a conference room, quiet room, playroom, pool room, sitting room, family room and a large and small kitchens.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Dover Priory Train Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: second floor.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The lower ground, ground, first and second floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: disability awareness and inclusion.

You are on Parking (Vale View Road). Skip to the next section.

Parking (Vale View Road)

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• Car Park View
  • The car park is located off Vale View Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 490cm (depth).
  • There is a marked zone to one side and the rear.
  • The width of the marked zone is 120cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 15m from the main entrance.
  • The most accessible route from the Blue Badge parking has a platform lift and a steep ramp or slope.
  • There is no dropped kerb from the designated Blue Badge parking.
  • The width of the gate is 103cm.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Winchelsea Street). Skip to the next section.

Parking (Winchelsea Street)

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• Car Park View
  • The car park is located at the end of Winchelsea Street.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Lower Ground Floor). Skip to the next section.

Entrance (Lower Ground Floor)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a steep gradient.
• There is a key fob/card reader at a height of 123cm.
• There is a bell at a height of 141cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 77cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free access via ramp as you enter.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.

You are on Entrance (Main - Ground Floor). Skip to the next section.

Entrance (Main - Ground Floor)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access via lift at the entrance.
• The lift bypasses the steps.
• There are 11 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 82cm.
• The door has a high visual contrast.
• There is a second single manual door.
• The second door opens towards you.
• The width of the opening is 84cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This entrance is located at the rear of the building.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is a key fob/card reader at a height of 123cm.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 78cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right from the main entrance.
• The distance from the main entrance is 2m.
• There is step-free level access to reception.
• The height of the reception desk is 88cm.
• There is not a lowered section at the desk.
• The reception has windows.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 101cm to 114cm from the floor.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the use of large glazed walls.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests, armchairs and sofas.
• Furniture available in this area includes: coffee tables.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have stepped access: the second floor.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• The lift surveyed is located to the right from the main entrance.
• The distance from the main entrance is 9m.
• The most accessible route to the lift has step-free level access and manual doors.
• The lower ground, ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 82cm.
• The internal dimensions of the lift are 100cm (width) x 214cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Lift (Platform). Skip to the next section.

Lift (Platform)

• The lift surveyed is located in front of the main entrance.
• This lift is a platform lift.
• The distance from the main entrance is 2m.
• The lift door has a low visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 87cm.
• The internal dimensions of the lift are 87cm (width) x 120cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• There is a short steep level change to access the lift.

You are on Stairs (Lower Ground, Ground and First Floors). Skip to the next section.

Stairs (Lower Ground, Ground and First Floors)

• The stairs surveyed are located to the right from the main entrance.
• There is a single manual door to access the stairwell.
• The lower ground, ground and first floors can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Ground, First and Second Floors). Skip to the next section.

Stairs (Ground, First and Second Floors)

• The stairs surveyed are located to the left from the main entrance.
• There is a single manual door to access the stairwell.
• The ground, first and second floors can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Kitchen (Large). Skip to the next section.

Kitchen (Large)

• The kitchen is located to the left from the main entrance.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• The second door to access the kitchen is single and opens towards you (pull). The width of the door is 75cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 91cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 91cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 91cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a microwave and a kettle.
• Seating available in the kitchen includes: chairs with armrests, chairs without armrests, armchairs and sofas.
• Furniture available in the kitchen includes: tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• Lighting levels were even at the time of the survey.

You are on Kitchen (Small). Skip to the next section.

Kitchen (Small)

• The kitchen is located to the left from the main entrance.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 90cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 90cm from the floor.
• A lowered hob is not available.
• The oven is at a suitable height for a wheelchair user.
• The sink is 90cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a microwave and a kettle.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Large Playroom). Skip to the next section.

Room (Large Playroom)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 12m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The width of the opening is 160cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a play area and a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Conference Room 1). Skip to the next section.

Room (Conference Room 1)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 20m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 70cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Family Room). Skip to the next section.

Room (Family Room)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 28m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 76cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Sitting Room). Skip to the next section.

Room (Sitting Room)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 29m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 78cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and sofas.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a play area.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 13m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 70cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a play area.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Pool Room). Skip to the next section.

Room (Pool Room)

• The room is located to the left from the main entrance.
• The distance from the main entrance is 4m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: coffee tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a play area.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the left from the main entrance.
  • The toilet with adaptations has no transfer space available.
  • Ambulant toilet facilities are located on the ground floor.
  • The shared step-free toilet facilities are located on the lower ground, ground, first and second floors.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the standard toilet on the ground and first floors.

You are on Toilet with Adaptations (Ground Floor - No Transfer Space). Skip to the next section.

Toilet with Adaptations (Ground Floor - No Transfer Space)

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• Location and Access View
  • The toilet surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 10m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • The door to access the toilet area is single and opens away from you (push). The width of the door is 85cm.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 93cm.
  • The door has a sliding bolt lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 286cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a spatula flush on the right as you face the toilet.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the right as you face the toilet.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 75cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 86cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.