You are on Getting Here. Skip to the next section.

Getting Here

• Take exit 9 from the M20. Continue on Fougeres Way (A20) then take the A28 and Knoll Lane to Stanhope. The centre is located off Stanhope Road.
• The centre has on-site parking located to the left of the building that is accessed via an intercom and automatic gates. There are no Blue Badge bays available.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is located on Stanhope Road at Farrow Court.
• For more information on Kent Coach bus services please click here (opens new tab).
• The nearest Railway Station is Ashford International.
• The nearest train station is Ashford International with services to and from London Charing Cross and London St Pancras.
• For more information on Train Services to Ashford International please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located to the front and left of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does have a barrier control system.
• There is a touchscreen at the barrier.
• The barrier controls/touchscreen can be reached from the car.
• The car park surface is tarmac.
• There is not a/are not Blue Badge parking bay(s) available.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac and block paving.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Approach (Pedestrian Access to Entrance Gates). Skip to the next section.

Approach (Pedestrian Access to Entrance Gates)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is a ramp/slope on the approach.
• The ramp/slope is permanent, has a slight gradient.

You are on Entrance (Site Entrance Gate). Skip to the next section.

Entrance (Site Entrance Gate)

• This information is for the entrance located to the right of the building entrance.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is an intercom.
• The height of the intercom is 110cm (3ft 7in).
• The main door(s) open(s) automatically.
• The door(s) is/are single width.
• The width of the door opening is 95cm.
• The ramp/slope is located leading up to and beyond the gate.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.

You are on Entrance (Building Entrance). Skip to the next section.

Entrance (Building Entrance)

• This information is for the entrance located at the front of the building.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 120cm (3ft 11in).
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 100cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located in front of the entrance door.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.

You are on Reception. Skip to the next section.

Reception

• The reception point is located to the right as you enter the building.
• The reception point is approximately 3m (3yd 10in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are low.
• The height of the reception counter is low (76cm or lower).
• There is not sufficient space to write or sign documents on the counter.
• The counter is staffed.
• There is not a hearing assistance system at the reception point.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• The type of flooring in the reception area is vinyl.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the majority of the building.
• There is/are 3 clearly marked step(s), with handrails on both sides, for access to rooms 12-13.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a standard lift which overcomes the steps.
• These steps are shown in photographs 1 and 2.
• There is/are 3 clearly marked step(s), with handrails on both sides, for access to rooms 6-10.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a standard lift which overcomes the steps.
• These steps are shown in photographs 3 and 4.
• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is vinyl.
• There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• Handrails with a rounded or oval profile are provided in corridors/walkways.
• There is high visual contrast between the walls and floor in the majority of corridors/walkways.
• There are no seats/chairs at regular intervals.
• The lighting levels are varied.
• Access to other floors/levels is via stairs and lift.
• Wayfinding signage is not provided.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The safe place is in the lounge to the far right after the entrance.
• This venue does not play background music in public areas.
• There is not a hearing assistance system in the public areas of the building.

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• Comments View
  • There are steps in some areas of the building that can be circumnavigated via lift.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right after the entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 13m (14yd 8in) from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0,1,2,3.
• There are manual, light, single doors to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a low colour contrast between the external lift controls and the control plate.
• There is a high colour contrast between the external lift control plate and the wall.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located to the far right of the building after entrance.
• The stairs are approximately 25m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• The floors which are accessible by stairs are G,1.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Dining Hall. Skip to the next section.

Dining Hall

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• Location and Access View
  • The room surveyed was the Dining Room.
  • The food hall is located off the main lounge.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access to the food hall.
  • There are no doors at the access point.
  • There is not a second set of doors.
  • The width of the door opening is 190cm.
• Eating and Drinking View
  • There is not a hearing assistance system.
  • This area does not play background music.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is not a visual fire alarm beacon.
  • The type of flooring in this area is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a high colour contrast between the walls and floor.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The standard height for tables is 74cm.
  • There is not a priority table for wheelchair users.
  • There is room for wheelchair users to manoeuvre throughout.
  • Vending machines are not available.
  • The lighting levels are moderate to good.
• Comments View
  • Service users provide their own food for consumption in the dining room.

You are on Level Change (Access to Bedrooms 12 and 13 and the Ground Floor Lounge). Skip to the next section.

Level Change (Access to Bedrooms 12 and 13 and the Ground Floor Lounge)

• There is a/are step(s) located to the right as you enter the entrance.
• The step(s) is/are used to access Bedrooms 12 and 13 and the associated lounge area.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low.

You are on Room(s) (Client Bedroom). Skip to the next section.

Room(s) (Client Bedroom)

• The room surveyed was Room 12.
• Room 12 is located to the far right after entrance.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is numerical signage for the room, that is clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• This room has a television screen.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 76cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• There are some chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are adjustable.
• There is a single bed with a top height of 55cm. There is a height adjustable sink. This room is typical of the 11 bedrooms available within the respite unit. There are 7 bedrooms available on the ground floor and 4 on the first floor.

You are on Lounge (Ground Floor Attached to Rooms 12 and 13). Skip to the next section.

Lounge (Ground Floor Attached to Rooms 12 and 13)

• Lounge is located to the far right after entering the building.
• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door is easy to open.
  • The width of the door opening is 75cm.
  • Facilities/features in the lounge/living areas include; sofas, armchairs and televisions.
  • The surface height of the lowest table is 74cm.
  • The flooring in the lounge/living area is soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are adjustable.
  • There is a similar lounge on the first floor, directly above this one.

You are on Kitchen (Within the Lounge Attached to Rooms 12 and 13). Skip to the next section.

Kitchen (Within the Lounge Attached to Rooms 12 and 13)

• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step-free access into the room(s).

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• Room Details View
  • There is ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • Facilities/features in the kitchen areas include; sinks, fridges, ovens, hobs with knee recess, washing machines and microwaves.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are moderate to good.
  • The worktops/counters are at a height of 92cm.
  • The counters/worktops have a low colour contrast to the wall and to the hob.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the wall.
  • The oven and fridge/freezer door handles have a low colour contrast.
  • The sink tap types are lever.
  • There is a similar kitchen in the lounge on the first floor, directly above this one.

You are on Entrance (to Outdoor Facilities). Skip to the next section.

Entrance (to Outdoor Facilities)

• This information is for the entrance located in the corridor to the left of the reception.

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• Entrance View
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outdoor Facilities. Skip to the next section.

Outdoor Facilities

• The following outdoor facilities are available: a playground with play equipment.
• The routes to the outdoor facilities for the students are at least 150cm wide.
• Routes to the outdoor facilities are even and well maintained.
• Surfaces for the facilities include: grass, rubber mulch or rubber bark and concrete or tarmac.
• There is a route around the play equipment which is firm and even, and is at least 150cm wide.
• The play equipment is in easy reach for seated and standing users, and users of different heights.
• The following play experiences are available: swinging, rocking and rotating.

You are on Lounge (Next to Dining Room). Skip to the next section.

Lounge (Next to Dining Room)

• Main Lounge is located to the far left as you enter the building.
• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door has a closer and maybe difficult for some to open.
  • The width of the door opening is 82cm.
  • Facilities/features in the lounge/living areas include; sofas, armchairs and televisions.
  • The surface height of the lowest table is 74cm.
  • The surface height of the highest table is 74cm.
  • The flooring in the lounge/living area is hard flooring and soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are moderate to good.

You are on Kitchen (Main). Skip to the next section.

Kitchen (Main)

• The kitchen is located on the ground floor, to the left from the main entrance.
• There is step-free level access into the kitchen.
• There is a single manual door with a medium visual contrast.
• The door opens away from you.
• The width of the opening is 86cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 90cm from the floor.
• A height adjustable work surface is available.
• Overhead and under counter cupboards are available.
• The hob is 81cm from the floor.
• A height adjustable hob is available.
• The oven is not at a suitable height for a wheelchair user.
• The sink is 90cm from the floor.
• A height adjustable sink is available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a freezer, a dishwasher, a microwave, a kettle and a toaster.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Lighting levels were even at the time of the survey.

You are on Washroom (Ground Floor Shower Cubicle). Skip to the next section.

Washroom (Ground Floor Shower Cubicle)

• The washroom has: a shower cubicle.
• The washroom surveyed is located to the far right of the building after the entrance, opposite bedroom 12.
• There is step free access to the washroom surveyed once inside the area.
• This is a shared washroom.
• The door opens outwards.
• The door is light.
• The door is locked by a sliding bolt.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is not an emergency alarm.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin tap type is lever.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 120cm.
  • The hand dryer cannot be reached from seated on the toilet.
• Toilet Details View
  • There is a lateral transfer space to the right of the seat as you look at it.
  • The transfer space on the right as you face the toilet is 135cm.
  • The height of the toilet seat above floor level is 46cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 100cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm).
  • The shower control type is twist turn.
  • There is no seat.
  • There are no dropdown rails for the shower.
  • The shower tray is accessed via a medium step.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a low contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are low.

You are on Sensory Room. Skip to the next section.

Sensory Room

• The sensory room is located to the right then ahead as you enter the building.
• There is step free access into the sensory room.
• The width of the door opening is 83cm.
• The door has a closer and maybe difficult for some to open.
• The room does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is an overhead hoist that covers all areas of the room There is a soft play ball pit area. There are touch and audio toys available in this room.

You are on Level Change (Access to Rooms 6-10 and Adapted Washroom and Toilet Facilities). Skip to the next section.

Level Change (Access to Rooms 6-10 and Adapted Washroom and Toilet Facilities)

• There is a/are step(s) located to the right as you exit the lift.
• The step(s) is/are used to access rooms 6-10 and adapted facilities.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low.

You are on Changing Places (Ground Floor - Right Hand transfer). Skip to the next section.

Changing Places (Ground Floor - Right Hand transfer)

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• Location and Access View
  • The facility is located to the right, then ahead as you enter the building.
  • The facility is approximately 25m (27yd 1ft) from the entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a low colour contrast between the external door and wall.
  • There is a low colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens by sliding.
  • The door is light.
  • The door is locked by a twist lock.
  • The door does not have a horizontal grab rail.
  • The width of the door is 84cm (2ft 9in).
  • The dimensions of the facility are 305cm x 340cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the right as you face the toilet is 250cm (8ft 2in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is an elbow pad flush.
  • There is not a toilet roll holder.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is a vertical grab rail for the shower.
  • There is a high colour contrast between the vertical grab rail(s) for the shower and wall.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 105cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 110cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are general domestic waste disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Washroom (Ground Floor). Skip to the next section.

Washroom (Ground Floor)

• The washroom has: a wheel-in shower.
• The washroom surveyed is located to the right then ahead as you enter the building.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is no signage on or near the door.
• The door opens by sliding.
• The door is light.
• The door is locked by a twist lock.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 70cm.
  • The wash basin tap type is lever mixer.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 76cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 110cm.
  • The height of the hand dryer is 100cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is no lateral transfer space next to the seat.
  • The height of the toilet seat above floor level is 48cm.
  • There is a flush on the transfer side.
  • There are dropdown rails on both sides of the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a toilet roll holder.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
  • There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm) and a handheld shower head.
  • The shower control type is twist turn.
  • There is a shower chair.
  • There are no dropdown rails for the shower.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a medium contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • There is a high colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the shower wall-mounted grab rails and wall.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Toilet with Adaptations (Ground Floor - Female - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Female - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter the building.
  • This accessible toilet is approximately 12m (13yd 4in) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 290cm x 290cm (9ft 6in x 9ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 230cm (7ft 7in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet does not have a backrest or a cistern.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 117cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 134cm (4ft 5in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a medium colour contrast between the internal door and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are low.
• Comments View
  • There is a door into the toilet lobby.
  • The door is 88cm wide and opens away from you.
  • There are coat hooks in the lobby that are 155cm high.
  • There is a toilet lid and cistern on the toilet, these are not close enough to the toilet to use as a backrest.

You are on Toilet with Adaptations (Ground Floor - Male - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Male - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left after entrance to the building.
  • This accessible toilet is approximately 12m (13yd 4in) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 240cm x 290cm (7ft 10in x 9ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 225cm (7ft 5in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 115cm (3ft 9in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 76cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Comments View
  • There is a door into the male toilet lobby.
  • The door opens away from you and is 88cm wide.
  • There are coat hooks in the lobby that are 150cm - 155cm high.

You are on Standard Ensuite (Room 10). Skip to the next section.

Standard Ensuite (Room 10)

• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a low visual contrast.
• The width of the door opening is 75cm.
• Internally the door has a low visual contrast.
• There is a lateral transfer space to the right as you face the toilet.
• The lateral transfer space is 306cm (from the side of the toilet pan).
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
• The wash basin has a lever tap.
• The toilet roll holder has a low visual contrast.
• The soap dispenser has a low visual contrast.
• The towel dispenser has a low visual contrast.
• Additional features include: an emergency alarm.
• The ensuite has a waste bin and a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.
• The ensuite has a wheel-in shower.
• There is an adjustable shower head which can also be detached.
• The shower controls are twist/turn.

You are on Washroom (First Floor Bathroom). Skip to the next section.

Washroom (First Floor Bathroom)

• The washroom has: a bath.
• The washroom surveyed is located to the left as you exit lift in the first floor.
• This is a shared washroom.
• The door opens outwards.
• The door is light.
• The door is locked by a sliding bolt.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is twist/turn.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 110cm.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the right of the seat as you look at it.
  • The transfer space on the right as you face the toilet is 130cm.
  • The height of the toilet seat above floor level is 44cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 95cm.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The bath is not height adjustable.
  • The height of the bath is 50cm.
  • The bath tap type is twist turn mixer.
  • There is a shower over the bath.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a low contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a low colour contrast between the bath wall-mounted grab rails and wall.
  • There is a low colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Washroom (First Floor - Shower). Skip to the next section.

Washroom (First Floor - Shower)

• The washroom has: a wheel-in shower.
• The washroom surveyed is located in the right hand corridor after exiting the lift.
• There is step free access to the washroom surveyed once inside the building.
• This is a shared washroom.
• There is no signage on or near the door.
• The door opens inwards.
• The door is light.
• The door is locked by a sliding bolt.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is twist/turn.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 108cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 110cm.
  • There is not a hand dryer.
• Toilet Details View
  • There are lateral transfer spaces on both sides of the seat but they are obstructed.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 84cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm).
  • The shower control type is twist turn.
  • There is a shower chair.
  • There are no dropdown rails for the shower.
• Bath Details View
  • There is not a bath.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external washroom door and wall.
  • There is a low colour contrast between the internal washroom door and wall.
  • There is a high colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are good.

You are on Washroom (First Floor - Adjustable Bath). Skip to the next section.

Washroom (First Floor - Adjustable Bath)

• The washroom has: a height adjustable bath.
• The washroom surveyed is located on the first floor to the right as you exit the lift.
• There is step free access to the washroom surveyed once inside the area.
• This is a shared washroom.
• The door opens inwards.
• The door is light.
• The door is locked by a sliding bolt.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is lever mixer.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Toilet Details View
  • There is a lateral transfer space to the right of the seat as you look at it, but it is obstructed.
  • The transfer space on the right as you face the toilet is 280cm.
  • The height of the toilet seat above floor level is 47cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a toilet roll holder.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The bath is height adjustable.
  • There is not a shower over the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • There is a medium colour contrast between the external washroom door and wall.
  • There is a medium colour contrast between the internal washroom door and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a high colour contrast between the washroom floor and walls.
  • The lighting levels are good.
  • The toilet flush is elbow pads on both sides.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.