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Staplehurst Library

The Parade, Staplehurst, Tonbridge, Kent, TN12 0LA

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Parking (Parade Car Park)

  • Parking View
    • The car park is located in front of the library.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted but have no markings.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 490cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
    • Payment signs are located in front of the library.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The surface on the approach to the entrance is block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 12m from the main entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 85cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 87cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 125cm (4ft 1in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception

  • Reception View
    • The reception point is located at the rear of the library.
    • The reception point is approximately 10m (10yd 2ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 30/01/2020.
    • The hearing loop was working at the time of testing.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is vinyl.

Library

  • Library Access and Circulation View
    • There is step-free access into the library.
    • The type of flooring in the library is carpet and vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There are no potential trip hazards within the room.
  • Library Services View
    • This library does not have a regular supply of books in Braille.
    • This library does have a regular supply of books in large print.
    • This library does have a regular supply of books in audio format.
    • There is an ordering service.
    • There is a self-service book borrow/return machine available.
    • The self-service machine touch screen is at a suitable height for a wheelchair user.
    • There is step-free access within the library.
    • There are reading/study desks available.
    • The majority of the reading/study desk(s) are 76cm in height.
    • There are no height adjustable desks available.
    • There is a mixture of seating with and without armrests.
    • A member of staff is available to provide assistance.
  • Computer Area View
    • The library does have a computer area.
    • The computer area is located to the left of the reception desk.
    • There is step-free access to the computer area.
    • The majority of the computer desk(s) are 72cm in height.
    • There are some height adjustable desks in this area.
    • The library does not have computers with accessible software.
    • Auxiliary aids are available for computer users.
    • A height adjustable table and height adjustable chair is / are available.
    • There is a mixture of seating with and without armrests in the computer area.

Room(s) (Study Room)

  • Access View
    • The room surveyed was 1.
    • Study room is located to the right, through the children's section of the library.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) towards you (pull).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are double.
    • The door opening width(s) is/are under 75cm for the room(s).
    • The door has a closer and maybe difficult for some to open.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • There is a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) is 76cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be reconfigured to allow a turning space for wheelchair users.
    • A height adjustable table/bench is not available.
    • There are some chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.