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Swanley Link and Swanley Library

London Road, Swanley, Kent, BR8 7AE

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Parking

  • The venue does have its own parking facilities.
  • The car park is located at the rear of the venue.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 370cm (7ft 7in x 12ft 2in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are no parking charges for the car park.
  • Parking is free for visitors of the venue.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 70m (76yd 1ft) from the main entrance.
  • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Parking is free for visitors to the venue and is limited to one hour.

Entrance (Swanley Link Main Entrance)

  • This information is for the entrance located at the front of the venue on London Road.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Swanley Link'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a slope with a very easy incline.

Reception

  • The reception point is located directly ahead through the entrance, and on the left.
  • The reception point is approximately 8m (8yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/11/2023.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • The type of flooring in the reception area is laminate.
  • There is not a waiting area close to the reception point.

Getting Around

  • There is step-free access throughout the ground floor.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is high visual contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • The portable loop is located at the main reception desk on the ground floor.

Library

  • The library is located directly ahead through the main entrance doors.
  • The library is 3m from the main entrance.
  • There is step-free access into the library.
  • There are no doors at this entrance.
  • The type of flooring in the library is laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are no potential trip hazards within the room.
  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • There is a self-service book borrow/return machine available.
  • The self-service machine touch screen is at a suitable height for a wheelchair user.
  • There is step-free access within the library.
  • There are reading/study desks available.
  • The majority of the reading/study desk(s) are 72cm in height.
  • There are no height adjustable desks available.
  • The seats do not have armrests.
  • A member of staff is available to provide assistance.
  • The library does have a computer area.
  • The computer area is located opposite reception.
  • There is step-free access to the computer area.
  • The majority of the computer desk(s) are 76cm in height.
  • There is a height adjustable desk in this area.
  • The library does have computers with accessible software.
  • The computers have Windows 10 Ease of Access Software available.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • There is a mixture of seating with and without armrests in the computer area.

Eating and Drinking (Swanley Link Cafe)

  • The following information is for the café.
  • The café is located opposite reception, on the right.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 20m (21yd 2ft) from the main entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Counter (Post Office)

  • The counter is 35m (38yd 10in) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 80cm.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/11/2023.
  • The hearing assistance system was working at the time of testing.
  • Lighting levels are moderate to good.

Changing Places

  • Location and Access View
    • The facility is located at the rear of the venue on the left.
    • The facility is approximately 35m (38yd 10in) from the main entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a medium colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from reception.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial signage on or near the door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 82cm (2ft 8in).
    • The dimensions of the facility are 400cm x 300cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a high colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 170cm (5ft 7in).
    • The transfer space on the left as you face the toilet is 180cm (5ft 11in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet the vertical grab rail is on the left.
    • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a push button flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 92cm.
    • The toilet has a cistern.
    • There is a low colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 200cm (6ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is not a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 92cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 130cm.
    • There is a hand dryer.
    • The hand dryer is not at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 110cm.
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 110cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a shelf next to the toilet.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • The height of the coat hook is 127cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the rear of the venue, on the left.
  • The parent and baby room is approximately 40m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 60cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located at the rear of the venue, on the left.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and dementia friendly signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 210cm x 205cm (6ft 11in x 6ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 170cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
  • Colour Contrast and Lighting View
    • There is a medium colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the toilet seat and the pan.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The shared toilet(s) surveyed is/are located at the rear of the venue, on the left.
  • The shared toilet(s) is/are approximately 40m (43yd 2ft) from the main entrance.
  • There is step-free access to the shared toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.